Apprentice ICT Support Officer

If you are ready to kickstart your career in ICT or looking for a career change, we have an exciting opportunity to join our ever-growing Staffordshire ICT team where you will ensure our staff and partners can access ICT services using leading edge technology to meet their needs.

You will work alongside our ICT Support Officers who have a successful track record of supporting our Apprentices on the ICT Service Desk to provide 1st line assistance for all hardware and software issues and requests from our service users.

In addition, we will support you to complete Level 3 ‘Microsoft Azure Cloud Support Specialist’ Apprenticeship with QA Limited where you will have access to support from a tutor as well as a peer group forum from QA’s web portal.

The training and experience you gain can be tailored to the needs of the organisation, but also your preferences too so that you can choose which area of ICT you might want to become an expert in and build a successful career with us.

We look forward to your application and the potential to welcome you to our team.

This is a varied role which will include:

• Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues first line.
• Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!

If you have some work experience, that’s great but this is not essential. What is important is that you have a passion for ICT and you can show us that you are willing to always give your best, are ready to learn and strive for continual improvement. Working in ICT requires teamwork, organisational skills and a good level of competency using IT systems. We need you to show us you can be flexible in your approach to work as sometimes things can change and so you will need to be able to prioritise work and sometimes change tasks quickly.

• Maths & English GCSE at Grade 4+ (or equivalent)
• Hasn’t obtained a similar qualification at a similar level already
• Willing to work towards the completion of Microsoft Azure Cloud Support Specialist (Level 3) Microsoft Azure Specialist Apprenticeship | Level 3 Cloud Support Apprenticeship |
• Experience of supporting customers/clients with a range of needs
• Cyber Security awareness
• Some experience using Windows, Outlook, Microsoft Office
• Commitment to making continuous improvements

Final stage assessment will be held week commencing 6th July 2026.

If you would like an informal chat about this role or unsure if your skills or experience are a good fit, please contact Helen Crook - ICT Service Desk Team Leader - helen.crook@staffordshire.gov.uk

Recruitment Process

First stage will be your application form where we will ask a couple of questions about why you have applied for the role and what you think you can bring. Please note we do not accept CV's and encourage you to complete all sections of the application form.

If we receive a high volume of applicants the next stage may be an automated video interview where we will send you a couple of questions for you to reply to with recorded video answers.

Final stage will be an in person assessment at our Stafford office which may include a quick task to test some of the skills needed for the basic elements of the role alongside interview questions.

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.