Allocation Officer

Job Introduction

Allocations Officer

Deliver a fair, transparent and customer-focused housing allocations service.

About Us

East Staffordshire Borough Council is a high performing authority and a great mix of town and country. The Council offices are based at Burton Town Hall in Burton upon Trent, which is also located close to the train station.

We also offer an attractive package of benefits including:

• flexible working hours
• generous annual leave
• opportunities for hybrid working
• free car parking
• Local Government pension scheme

The Role

We are seeking a motivated and customer-focused Allocations Officer to join our Housing Service. This is an important role supporting the delivery of the Council’s Housing Allocations service and Choice Based Lettings scheme, helping to ensure that homes are allocated fairly, transparently and in accordance with legislation, statutory guidance and the Council’s Allocations Policy.

In this role, you will assess and process housing applications, maintain accurate Housing Register records, verify supporting evidence and administer Choice Based Lettings processes including advertising properties, shortlisting applicants and making nominations. You will provide clear advice to applicants, handle sensitive conversations professionally, and work closely with Registered Providers, partner agencies and internal departments to support successful housing outcomes.

We are looking for someone with experience of managing housing cases, strong organisational and administrative skills, and the ability to manage a caseload and prioritise workload effectively. You will have a good understanding of allocations policy and Choice Based Lettings systems, strong communication and customer service skills, and the ability to make sound recommendations and decisions in line with policy and procedure.

This is an excellent opportunity for someone who is committed to fairness, equality of access and delivering a high-quality frontline housing service. If you are organised, resilient and able to communicate clearly and sensitively with customers and partners, we would welcome your application.

Key Requirements

• Experience of managing complex housing cases and making defensible decisions.
• Good organisational and administrative skills.
• Ability to manage a caseload and prioritise workload effectively.
• Strong communication and customer service skills.
• Understanding of allocations policy and Choice Based Lettings systems.
• Ability to remain calm under pressure, manage conflict and deal with people sensitively in stressful situations.
• Ability to work collaboratively with Registered Providers, partner agencies and internal departments.
• GCSE Grade C or equivalent in Maths and English.

Commitment to delivering a fair, transparent and customer-focused housing allocations service.

Skills & Experience

The successful candidate will demonstrate:

• Experience of assessing or managing housing applications and supporting customers through housing-related processes.
• Experience of managing complex or sensitive cases and making recommendations in line with policy.
• Good organisational and administrative skills, with the ability to maintain accurate records and manage competing priorities.
• Understanding of housing allocations policy, Housing Register processes and Choice Based Lettings systems.
• Experience of using housing systems, preferably Locata or similar software.
• The ability to communicate clearly, tactfully and sympathetically with customers, colleagues and partner agencies.
• The ability to remain calm when challenged about decisions and manage conflict professionally.
• A team player with a flexible, customer-focused approach and a commitment to equality, diversity and safeguarding.

Full details of the job role are detailed in the Job Description and Person Specification.

The closing date for applications is Sunday 6 September 2026.

Additional Information

• Appointment will be subject to a satisfactory Enhanced level Disclosure & Barring Service Check.
• Applications must include a written statement, in no more than 1,000 words, on how you meet the person specification for this role.

The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Leader.

Important Notes for Candidates:

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship

Personal Relationships

A candidate for any appointment with East Staffordshire Borough Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.