Adviser (Crisis & Resilience)

Salary or Hourly Rate

£24,900 – £26,344 per annum

Type of vacancy

Permanent

Work pattern

Full Time

Work Base

Multiple Positions Available in the following locations:Ashfield, Beeston, Nottingham City and Gedling & Rushcliffe Closing Date 19 October 2026 23:55

Starting Salary offered will reflect relevant experience, with further pay progression available through the achievement of competency levels.

As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing, Financial Resilience). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided.

As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.

Applicants need to be:

• Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis.
  
• Computer-literate, although training on our case recording systems will be given.
  
• Confident in working to performance targets.
  
• Able to show good communication skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
  

Prepared to work independently and from a variety of community-based outreach locations once trained.

To view the job pack and information on how to apply, please see below:

Join The Team – Citizens Advice Nottinghamshire Central and South - Please select the location you would like to apply for before clicking into the job pack.

Closing date: Monday 19th October 2026

Please note: No Agencies

Registered Charity No: 1077828

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Please note that we do not apply for work permits or working visas.