Recycling & Neighbourhood Services (RNS) delivers a wide range of operational, environmental and regulatory services across the city. As part of this, our directorate manages a high volume of public and internal correspondence, ensuring timely, accurate and professional responses on behalf of the service.
About the job
The successful candidate will be part of a small team responsible for managing directorate correspondence.
You will assist with the logging, assignment and progress of enquiries through the Halo system, ensuring accurate categorisation and timely completion.
You will be expected to carry out quality checks on outgoing responses to ensure accuracy, clarity and compliance with directorate standards.
You will assist the Team Leader with queries regarding correspondence handling and system use.
Minute taking is an important element of the job and the successful candidate will be part of a rota to minute meetings, investigatory hearings, disciplinary hearings and appeals.
What We Are Looking For From You
You will be a strong communicator and multitasker with excellent attention to detail and a professional approach.
Experience with document or case management systems, ideally Halo, and strong digital skills will be highly beneficial.
You will also be comfortable interacting with staff at all levels, managing sensitive information, and producing clear, accurate minutes in fast-moving meetings.
Additional information
This vacancy is suitable for post share.
We welcome applications in both English and Welsh and applications in Welsh will not be treated less favourably than English applications.
This job advert is also available in Welsh. / Mae'r hysbyseb swydd hon ar gael yn Gymraeg hefyd: https://www.jobscardiffcouncil.co.uk/vacancies/?lang=cy_GB