Administration Support Officer

Job Description

We are seeking an Admin Support Officer to serve as a key member of the Refugee, Resettlement, and Migration service, based within the Property Team.

About the role

The Administrative Support Officer plays a key role in supporting the effective delivery of refugee migration and resettlement programmes, as well as providing administrative support to the property team. The post holder is responsible for maintaining accurate records, coordinating communications, processing referrals, arranging property-related documentation, and updating case management systems.

Working closely with colleagues, landlords, contractors, partner agencies, local authorities, and families and individuals, the role helps ensure that suitable accommodation is prepared and maintained for refugee households and that resettlement services are delivered efficiently and effectively. The role requires excellent organisational skills, attention to detail, strong customer service skills, and a compassionate approach.

Salary:£25,614 to £26,016 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: Your base location will be Chichester.

Day to Day Role

Our work in Refugee, Resettlement and Migration Service and any given day can often feel quite different from the next!

This is a varied role and will include making and receiving telephone calls, undertaking desk-based research, recording details of research in record keeping systems such as excel spreadsheets and practical tasks such as making up information packs.

You will also provide routine administrative support within and across the service, and be responsible for the effective and efficient provision of a direct / indirect administrative service to clients, undertaking a

range of tasks as directed.

Required Qualifications and Skills:

Please refer to the job description for the full list of key skills in your covering letter and detail how you demonstrate the skills/knowledge in your career to date, as this is how we shortlist our roles.

Key Skills: (These will be used as the shortlisting criteria)

• Advanced analytical skills in order to interpret and manipulate varied and complex project information.
• Ability to organise, plan and meet set targets e.g. for provision of urgent reports required by customer, or to manage progress against plans to achieve successful outcomes.
• Developed communication and interpersonal skills in order to interact effectively with a range of high-level clients/stakeholders and create and maintain effective working relationship and provide coaching to colleagues on process or documentation.
• Strong problem-solving skills with the ability to anticipate problems and resolve issues independently, planning solutions and making sound pragmatic decisions.
• Advanced IT skills in Microsoft Word, PowerPoint, Excel and other web-based applications, for word processing, analysis and research of data, creating electronic presentations.
• Excellent literacy and numeracy skills in order to carry out financial analysis and reporting.

Qualifications and/or experience:

• HNC/HND in an appropriate area or equivalent practical experience/range of knowledge.
• Relevant knowledge of project management processes, procedures and policies associated with working within a demanding service.
• Demonstrable experience of working as a competent member of a project team, ideally in a project support role or equivalent, whilst confident to implement projects independently.
• Ability to work in a rapidly changing environment and within project management systems/practices, and to provide effective support.
• Experience of project planning and implementation. Planning and implementing more than one project or project work stream at any given time.

Key responsibilities for more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description link here.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from generous annual leave, plus the opportunity to buy additional leave and an excellent local government pension scheme

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits, you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is 361.

For issues or queries regarding your application please contact hrrecruitment@westsussex.gov.uk

How to Apply

Upload your CV, and cover letter explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application helppage.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. We encourage you to submit your application at your earliest convenience.