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<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 32.5 Contract type: Permanent&nbsp;As a Driver Assistant within the Passenger Transport Team (PTU), you’ll play a vital role in delivering this service. You’ll be responsible for the safe transportation of children and vulnerable adults, driving a range of vehicles and assisting passengers on designated routes. Your work will ensure that every journey is completed safely, comfortably, and with care.This is a rewarding opportunity for someone who enjoys driving, working with people, and making a difference in their community.Key Responsibilities<ul><li>Safely transport passengers, including children and vulnerable adults, to and from schools, day centres, and other establishments.</li><li>Carry out daily vehicle checks, refuelling, and cleaning of the vehicle’s interior and exterior to ensure safety and hygiene standards are maintained.</li><li>Ensure passengers are safely assisted on and off the vehicle, using specialist equipment as required.</li><li>Communicate courteously and clearly with parents, carers, colleagues, and passengers.</li><li>Exercise initiative and sound judgement in emergency situations, such as vehicle breakdowns or passenger illness.</li><li>Adapt to changes in schedule and work hours to accommodate service needs or delays.</li><li>Maintain accurate records in line with Council procedures and statutory requirements.</li><li>Promote equality, inclusion, and respect for all service users.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You’ll be a responsible and caring individual who takes pride in providing excellent service and ensuring the safety and comfort of all passengers. You’ll have experience of driving vehicles larger than cars and working with the public, demonstrating patience, empathy, and professionalism at all times.Essential Skills, Knowledge &amp; Experience:<ul><li>Full, current Category D1 driving licence and successful completion of an independent driving assessment.</li><li>Experience of driving vehicles larger than cars.</li><li>Experience of working with people or the general public.</li><li>Ability to communicate clearly, tactfully, and politely with a wide range of people.</li><li>Good knowledge of daily vehicle checks, basic maintenance, and traffic regulations.</li><li>Ability to act appropriately and use initiative in emergencies.</li><li>Physically able to undertake heavy lifting when required.</li><li>Flexibility to adjust working hours to meet service demands.</li><li>Awareness of equality and diversity, and ability to recognise forms of discrimination.</li><li>Must be over 23 years old (for insurance purposes).</li></ul>Training &amp; Development: You’ll be required and supported to attend regular training as part of your role, including but not limited to:<ul><li>Safeguarding Adults &amp; Children</li><li>Autism and Dementia Awareness</li><li>First Aid</li><li>GDPR and Data Protection</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>MiDAS (Minibus Driver Awareness Scheme)</li><li>PATS (Passenger Assistant Training Scheme)</li><li>Any other training deemed necessary to deliver the service safely and effectively</li></ul>Why Work for Luton Council?Working for Luton Council means making a real difference every day. You’ll be part of a caring and committed team ensuring that our most vulnerable residents travel safely and with dignity.We offer:<ul><li>Competitive salary and benefits package.</li><li>Regular, high-quality training and professional development.</li><li>Supportive and friendly team environment.</li><li>Opportunities to contribute to your local community.</li></ul>Ready to make a difference? If you’re a responsible driver with a caring nature and a commitment to safety, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661090&amp;ptId=12057" target="_blank">download: Driver Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661091&amp;ptId=12057" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Driver/Passenger Assistant (Part Time)

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 27.5 Contract type: Permanent&nbsp;As a Driver Assistant within the Passenger Transport Team (PTU), you’ll play a vital role in delivering this service. You’ll be responsible for the safe transportation of children and vulnerable adults, driving a range of vehicles and assisting passengers on designated routes. Your work will ensure that every journey is completed safely, comfortably, and with care.This is a rewarding opportunity for someone who enjoys driving, working with people, and making a difference in their community.Key Responsibilities<ul><li>Safely transport passengers, including children and vulnerable adults, to and from schools, day centres, and other establishments.</li><li>Carry out daily vehicle checks, refuelling, and cleaning of the vehicle’s interior and exterior to ensure safety and hygiene standards are maintained.</li><li>Ensure passengers are safely assisted on and off the vehicle, using specialist equipment as required.</li><li>Communicate courteously and clearly with parents, carers, colleagues, and passengers.</li><li>Exercise initiative and sound judgement in emergency situations, such as vehicle breakdowns or passenger illness.</li><li>Adapt to changes in schedule and work hours to accommodate service needs or delays.</li><li>Maintain accurate records in line with Council procedures and statutory requirements.</li><li>Promote equality, inclusion, and respect for all service users.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You’ll be a responsible and caring individual who takes pride in providing excellent service and ensuring the safety and comfort of all passengers. You’ll have experience of driving vehicles larger than cars and working with the public, demonstrating patience, empathy, and professionalism at all times.Essential Skills, Knowledge &amp; Experience:<ul><li>Full, current Category D1 driving licence and successful completion of an independent driving assessment.</li><li>Experience of driving vehicles larger than cars.</li><li>Experience of working with people or the general public.</li><li>Ability to communicate clearly, tactfully, and politely with a wide range of people.</li><li>Good knowledge of daily vehicle checks, basic maintenance, and traffic regulations.</li><li>Ability to act appropriately and use initiative in emergencies.</li><li>Physically able to undertake heavy lifting when required.</li><li>Flexibility to adjust working hours to meet service demands.</li><li>Awareness of equality and diversity, and ability to recognise forms of discrimination.</li><li>Must be over 23 years old (for insurance purposes).</li></ul>Training &amp; Development: You’ll be required and supported to attend regular training as part of your role, including but not limited to:<ul><li>Safeguarding Adults &amp; Children</li><li>Autism and Dementia Awareness</li><li>First Aid</li><li>GDPR and Data Protection</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>MiDAS (Minibus Driver Awareness Scheme)</li><li>PATS (Passenger Assistant Training Scheme)</li><li>Any other training deemed necessary to deliver the service safely and effectively</li></ul>Why Work for Luton Council?Working for Luton Council means making a real difference every day. You’ll be part of a caring and committed team ensuring that our most vulnerable residents travel safely and with dignity.We offer:<ul><li>Competitive salary and benefits package.</li><li>Regular, high-quality training and professional development.</li><li>Supportive and friendly team environment.</li><li>Opportunities to contribute to your local community.</li></ul>Ready to make a difference? If you’re a responsible driver with a caring nature and a commitment to safety, we’d love to hear from you.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661084&amp;ptId=12056" target="_blank">download: Driver Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661085&amp;ptId=12056" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Driver/Passenger Assistant (Term Time)

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 30 Contract type: Permanent&nbsp;At Luton Council, we have a statutory duty to ensure that eligible residents are provided with safe, reliable, and suitable travel arrangements. Our Passenger Transport Team (PTU) plays a vital role in delivering this essential service to some of the most vulnerable people in our community.As a Passenger Assistant, you’ll be at the heart of this operation — ensuring passengers are supported, comfortable, and cared for during their journeys between home, school, or other designated sites. This is a rewarding opportunity to make a real difference every day.What You’ll Do<ul><li>Provide onboard care and supervision for passengers, including children, young people, and vulnerable adults.</li><li>Assist passengers in safely boarding and leaving vehicles, using appropriate equipment and lifting aids where necessary (training provided).</li><li>Communicate clearly and compassionately with parents, carers, colleagues, and passengers to ensure smooth and safe journeys.</li><li>Respond appropriately and calmly to emergencies, using your initiative to ensure passenger safety.</li><li>Work flexibly to accommodate journey delays or changes in transport schedules.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>We’re looking for someone who is caring, reliable, and committed to safeguarding others. You’ll be able to:<ul><li>Communicate effectively and courteously with the public, including young and elderly passengers.</li><li>Demonstrate understanding of equality and diversity, recognising and challenging discrimination where appropriate.</li><li>Work well independently and as part of a team, maintaining professionalism in all interactions.</li><li>Undertake physical aspects of the role, including assisting passengers with mobility needs (following training).</li></ul>Previous experience working with people or within a caring/public-facing role is highly desirable.Training &amp; DevelopmentLuton Council is committed to continuous learning and development. As part of your role, you’ll receive regular training in key areas, including:<ul><li>Safeguarding Adults &amp; Children</li><li>Dementia Awareness</li><li>Autism Awareness</li><li>First Aid</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>GDPR</li><li>Passenger Assistant Training Scheme (PATS)</li><li>And any additional training relevant to the service</li></ul>Why Work for Us?Joining Luton Council means being part of a supportive team that truly values the contribution you make to the community. You’ll enjoy:<ul><li>A rewarding role with real purpose</li><li>Ongoing professional development</li><li>Inclusive and supportive working environment</li></ul>Apply TodayIf you’re compassionate, dependable, and passionate about helping others, we’d love to hear from you. Join us in making a difference to the lives of Luton’s residents every day.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661109&amp;ptId=12059" target="_blank">download: Passenger Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661110&amp;ptId=12059" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Passenger Assistant (Part time)

<h2>About the job</h2>Salary: £25,989 – £26,824 a year pro rata Hours per week: 25 Contract type: Permanent&nbsp;At Luton Council, we have a statutory duty to ensure that eligible residents are provided with safe, reliable, and suitable travel arrangements. Our Passenger Transport Team (PTU) plays a vital role in delivering this essential service to some of the most vulnerable people in our community.As a Passenger Assistant, you’ll be at the heart of this operation — ensuring passengers are supported, comfortable, and cared for during their journeys between home, school, or other designated sites. This is a rewarding opportunity to make a real difference every day.What You’ll Do<ul><li>Provide onboard care and supervision for passengers, including children, young people, and vulnerable adults.</li><li>Assist passengers in safely boarding and leaving vehicles, using appropriate equipment and lifting aids where necessary (training provided).</li><li>Communicate clearly and compassionately with parents, carers, colleagues, and passengers to ensure smooth and safe journeys.</li><li>Respond appropriately and calmly to emergencies, using your initiative to ensure passenger safety.</li><li>Work flexibly to accommodate journey delays or changes in transport schedules.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>We’re looking for someone who is caring, reliable, and committed to safeguarding others. You’ll be able to:<ul><li>Communicate effectively and courteously with the public, including young and elderly passengers.</li><li>Demonstrate understanding of equality and diversity, recognising and challenging discrimination where appropriate.</li><li>Work well independently and as part of a team, maintaining professionalism in all interactions.</li><li>Undertake physical aspects of the role, including assisting passengers with mobility needs (following training).</li></ul>Previous experience working with people or within a caring/public-facing role is highly desirable.Training &amp; DevelopmentLuton Council is committed to continuous learning and development. As part of your role, you’ll receive regular training in key areas, including:<ul><li>Safeguarding Adults &amp; Children</li><li>Dementia Awareness</li><li>Autism Awareness</li><li>First Aid</li><li>Contextual Safeguarding, FGM &amp; Radicalisation</li><li>GDPR</li><li>Passenger Assistant Training Scheme (PATS)</li><li>And any additional training relevant to the service</li></ul>Why Work for Us?Joining Luton Council means being part of a supportive team that truly values the contribution you make to the community. You’ll enjoy:<ul><li>A rewarding role with real purpose</li><li>Ongoing professional development</li><li>Inclusive and supportive working environment</li></ul>Apply TodayIf you’re compassionate, dependable, and passionate about helping others, we’d love to hear from you. Join us in making a difference to the lives of Luton’s residents every day.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661099&amp;ptId=12058" target="_blank">download: Passenger Assistant JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1661101&amp;ptId=12058" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Passenger Assistant (Term Time)

Job Title: Head of Highways Contracts &amp; Network Starting Salary: £84,421 progressing to £93,565 per annum - pay award pending Hours: 37 Location: Stevenage with hybrid working opportunities available Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>As soon as people go out their front door to go to the shops, visit a friend, have something delivered or travel to work they all rely on the highway service. As a consequence, our elected members, residents and customers are at the centre of everything we do.The postholder leads a large and successful team which affects all the work of the Highways Service. &nbsp;The team has four main functions including:1. &nbsp; &nbsp;Highways Network Management – Delivering the authorities responsibilities and duties under the Traffic Management Act, New Roads and Streetworks Act, enforcement under the Highways Act and Road Traffic Regulations Act.2. &nbsp; &nbsp;Contract Management and Procurement- Managing the full suite of our Highway Contracts with an annual throughput of circa £100million.3. &nbsp; &nbsp;Service Development – Working across the service identifying opportunities for innovation and continual service evolution, including in technology, sustainability, social value and efficiency.4. &nbsp; &nbsp;Customer Engagement – Leading on the engagement with all our customers and members, setting service standards and delivering positive interactions.The team includes approximately 60 directly employed HCC people and further embedded resource provided by our professional services contract with Jacobs.This role is fundamental to the success of the Highways Service, and the postholder will need to develop positive relationships across numerous internal teams, with Members, and with our partners, Jacobs and Ringway. &nbsp;As a Head of Service, the postholder reports to the Director Highways and Strategic Operations and will be part of the Senior Management Board, responsible for the effective leadership, management and performance of the service.Required at an exciting time where we have recently procured our two main highway contracts, you will play a significant role in shaping the future Highway and Transport services in Hertfordshire, especially the areas you are responsible for. You will be the nominated Service Manager within our main contracts and will be accountable for the contract and performance management of the suite of highway contracts, directing provider resource to ensure value for money across the circa £100million per annum highway service.The successful candidate will also fulfil the role of the council’s Traffic Manager, acting independently to ensure we fulfil our responsibilities under the Traffic Management Act 2004, in particular demonstrating parity amongst all works promoters.<h4>About the role</h4><ul><li>Exercise positive, creative leadership to the Highways Service, as part of the Highways Senior Management Board, contributing to the governance of services procured by contract or delivered through partnerships with other public bodies.&nbsp;</li><li>Take the leading role in evolving and reviewing the Service and in managing future transformation.</li><li>You will support, develop, train and motivate four individuals in your direct line management, and oversee the work of over 60 people with a diverse range of skills working in different disciplines.</li><li>As Service Manager ensure all works and services procured through the contracts and deployment of funding deliver service outcomes, demonstrating due diligence, transparency and value for money, whilst identifying, promoting and delivering savings.</li><li>Develop, implement and maintain financial controls across all highways’ contracts. Ensure financial management and payment disciplines are maintained for works, services and staff under the post-holder’s direct and indirect line management control</li><li>Translate policies, strategies and service levels into services and programmes of work, and secure their delivery to meet HCC objectives, whilst providing value for money and customer service.</li><li>Keep contracts for works, services and supplies under review and determine the selection of contractors within framework arrangements. Lead the management and amendment of existing contracts and the development, testing and procurement of replacement contracts as necessary. Lead for Hertfordshire in joint contracting arrangements with other bodies including the Eastern Highways Alliance.</li><li>Keep policies, service levels and technical standards under review so that they comply with the law. Recommend service levels to Members which will meet HCC objectives, as far as resources allow, and having regard to codes of practice and developing best practice</li></ul><h4>About you</h4>Essential &nbsp;<ul><li>Significant demonstratable experience in highways including a thorough understanding of relevant legislation including (but not limited to) the Highways Act, New Roads and Streetworks Act, Traffic Management Act and Road Traffic Regulations Act.</li><li>Comprehensive understanding of current local and national highways and transport issues and associated legislation and practice and the roles and responsibilities of local authorities.</li><li>Demonstrable personnel management and leadership skills, including leading specialist technical functions, multi-disciplinary and collaborative teams and operational units.</li><li>Thorough understanding of contract procurement and management as well as project management processes, including the means to achieve effective and advantageous terms for HCC.</li><li>Familiarity with and proven competence for operating within a political environment.</li><li>Highly developed financial / budget management skills.&nbsp;</li><li>Excellent communications skills, demonstrable in a variety of media and a range of audiences</li></ul>Desirable <ul><li>Recognised degree-level qualification in Highways, Transportation or related discipline or a relevant equivalent, membership of a recognised and relevant professional body</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Organisational Leadership, level 16 job profile. Please locate this via:Job profiles - Organisational LeadershipTo hear more about this opportunity please contact&nbsp; for an informal discussion about the role.Interview Date: Week commencing 8th December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.





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5 Transport Jobs in Luton, UK