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Now is an exciting time to join our Complaints Team as we strengthen housing management and play a vital role in helping the council improve our resident experience and embed learning from feedback. This senior management role is key to helping us meet the requirements of the Housing Ombudsman and meeting the Consumer Standards set by the Regulator for Social Housing.&nbsp;The Complaints and ME manager, reports into the Head of Regulatory within the Strategy, Policy and Regulatory Assurance Division. Leading a team of officers and working with senior management, you will embed a resident- focussed culture and improve complaint handling acting as a champion for turning the insight from complaints into action. This role is also the lead contact with the Housing Ombudsman for the Housing Management service. You’ll be part of a team that lives the TOWER values—working Together, being Open, Willing, Excellent, and Respectful—while delivering fair, transparent, and accountable complaint resolutions. This is your opportunity to help shape a culture of learning and service improvement, aligned with our “Your Voice, Our Action” ethos. The application deadline is&nbsp;Sunday 27 July 2025; for further information, please contact the hiring manager&nbsp;<a href="mailto:darren.reynolds@towerhamlets.gov.uk" target="_blank">darren.reynolds@towerhamlets.gov.uk</a>. Interviews will be held week commencing the 4th August 2025.Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.&nbsp;

London Borough of Tower Hamlets

Complaint and ME Manager

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<h2>Communities &amp; Skills</h2>
Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society &amp; Sport, Communities &amp; Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners.
<h2>About the team</h2>
The Financial Hardship team provides impartial policy advice to the Mayor of London and the London Assembly on issues relating to poverty and financial insecurity in London. It also delivers a number of the Mayor’s programmes in support of London households on low incomes.
<h2>About the role</h2>
Roles in the Financial Hardship team cover a mix of policy and delivery-focused activity and involve regular close working with a variety of internal and external stakeholders. We often act as subject matter experts on issues relating to financial hardship. We get involved in the full policy and delivery cycle – helping to answer the question of how the GLA or its partners should respond to a given issue and then leading or supporting the establishment of appropriate and effective interventions.
<h2>What your day will look like</h2>
<ul>
<li>Working with internal and external stakeholders to shape and deliver programmes to support Londoners on low incomes</li>
<li>Writing briefings and consultation responses on behalf of the Mayor of London</li>
<li>Supporting the effective scrutiny and oversight of GLA activity by responding to London Assembly members’ questions and committee investigations</li>
<li>Maintaining an overview of developments in policy and legislation</li>
<li>Being responsible for ensuring projects are delivered in line with governance and finance processes</li>
</ul>
<h2>Skills, knowledge and experience</h2>
To be considered for the role you must meet the following essential criteria:
<ul>
<li>Expert knowledge and experience of social policy, in particular within a London context.&nbsp;&nbsp;</li>
<li>A track record of successful project management, and delivering results on target and within budget.&nbsp;</li>
<li>Experience and understanding of policy development processes within a complex political environment, including first rate analytical skills, and with an eye on how policy will be implemented in practice.&nbsp;</li>
<li>Excellent knowledge of the stakeholders and relationships that are key to the development and delivery of social policy in London.&nbsp;&nbsp;</li>
</ul>

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>
<h2>How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager&nbsp;Nick MacAndrews&nbsp;or Financial Hardship Team manager&nbsp;Dan Drillsma-Milgrom&nbsp;would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:nicholas.macandrews@london.gov.uk" target="_blank">nicholas.macandrews@london.gov.uk</a>&nbsp;or&nbsp;<a href="mailto:daniel.drillsma-milgrom@london.gov.uk" target="_blank">daniel.drillsma-milgrom@london.gov.uk</a>.
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: w/c 15th September&nbsp;(may be subject to change)
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure</a>.
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.

Senior Policy and Project Officer

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About the role:
Horsham District Council is looking for a Civil Enforcement Officer to join our highly successful Parking Services team.
As Civil Enforcement Officer you will play an important role in keeping our roads safe and ensuring that efficient traffic flows are maintained across Horsham District. You will take care of car parking provisions, enforce parking zones, provide school safety patrols and manage the technology that helps keep our streets free-flowing and our economy thriving. Patrols are both on foot and mobile, working closely with communities to deliver a high-quality service.
The role of a Civil Enforcement Officer is a challenging but rewarding role and is suitable for those with enthusiasm for community engagement and a genuine passion for improving the neighbourhoods in which they work. This role is ideal for those who wish to develop their skills for a career in Parking Services or to obtain relevant experience for careers in other enforcement roles, such as the police service.
You will liaise closely with other agencies and council departments to provide holistic solutions to problems in our neighbourhoods. The role provides variety, builds upon a strong teamwork ethic and can deliver job satisfaction and fulfilment. We will support you every step of the way and can provide opportunities for you to develop yourself and reach your true potential.
The role operates on a shift basis working 5 days over the 7-day week including evenings, weekends and Bank Holidays. Rosters include two Saturdays and one Sunday per month. You will be required to work in all weather conditions and undertake a significant amount of walking, clocking up around 10 miles each day.
About you:
To succeed as Civil Enforcement Officer, you must hold a current manual driving licence for a minimum of 2 years (vehicles are provided). You will enjoy working with people, be friendly, polite, and willing to offer support, advice and assistance to colleagues and customers. Good numeracy and literacy skills are required, together with good observation and accuracy abilities. Basic computer skills would be an advantage, as you will be using a hand-held device daily.
To undertake the role, you will need a level 2 qualification; this is something that we are willing to provide to the right candidate. A full uniform will be provided including footwear, along with all essential equipment as required.
For an informal discussion about this role please call Mariusz Wierzbicki, Parking Supervisor on 01403 215223.
DBS
Due to the nature of this role it is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and is subject to enhanced Disclosure and Barring Service (DBS) clearance.

Council Vehicles
As this role requires the post holder to drive Council vehicles, periodic driving assessments will be required.

About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.
We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.
We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the&nbsp;<a href="https://www.hants.gov.uk/hampshire-services/pensions/local-government/about-the-scheme/scheme-benefits" target="_blank">Local Government Pension Scheme (LGPS)</a>, where the Council contributes circa 20% of pensionable salary.
To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership &amp; Management (ILM), Master of Business Administration (MBA).
Visit our&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers" target="_blank">Jobs and careers page</a>&nbsp;to find out more about&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/working-for-horsham-district-council" target="_blank">Working for Horsham District Council</a>&nbsp;and&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/our-employment-commitments" target="_blank">Our employment commitments</a>.
To apply:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to&nbsp;<a href="mailto:HR@horsham.gov.uk" target="_blank">HR@horsham.gov.uk</a>&nbsp;explaining clearly how you meet the criteria and what you feel you can bring to the role.
Suitable applicants will be contacted for interview on an ongoing basis therefore this advert may close early.

Civil Enforcement Officer

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About The JobSalary: NJC Grade 6 £26,409 to £27,711 per annum Contract Type: Permanent Working Pattern: Full Time - 37 hours per week (Mon-Thurs 8:30-17:00 Fri 08:30-16:30) Location: Based in Chichester - Hybrid working available, 2 days expected in office with flexibility to cover leave where required.Interview Date: W/C 4th AugustYou will be providing self-directed and proactive, confidential professional business and administrative support. This will include directly supporting the work of social workers by updating databases, attending complex meetings to produce written records, and providing support to senior leaders to enable them to deliver their strategic objectives and key outcomes.By providing professional business and administrative support you will be making a difference to the work of Children, Young People and Learning Directorate and enhancing the effectiveness of the whole team. More detailed descriptions and information can be found in the Job Descriptions attached.Experience and SkillsJust a few key skills you will need include:<ul>
<li>Work independently, confidently, flexibly and in close partnership with others in the Directorate and wider organisation.</li>
<li>Good time management to manage short deadlines and conflicting priorities.</li>
<li>Excellent Word and Excel skills, and the ability to concentrate over long periods of time to take accurate and comprehensive notes during meetings on complex and sensitive subjects.</li>
<li>Resilience and excellent interpersonal skills when dealing with vulnerable individuals or those with complex problems, and occasional challenging behaviours from those accessing the service.</li>
<li>Handle information with sensitivity and confidentiality.</li>
<li>GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy.</li>
<li>Recognised qualification in office skills or administration, or a business-related subject at level 2 or 3 of the national qualifications framework or have acquired equivalent experience within the workplace.</li>
</ul>For full list of Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.Rewards and BenefitsAs an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where you can achieve your full potential, achieve a healthy work-life balance and are rewarded for the work you do. Upon joining us you will have access to a range of benefits including:For a full list this can be found at our <a href="https://www.westsussex.gov.uk/jobs/rewards-and-benefits/" target="_blank">Rewards and Benefits page.</a>About UsHere at West Sussex County Council, we are passionate about our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support.We are committed to improving our services for the children and families we support in West Sussex. In May 2023 Ofsted Inspectors praised West Sussex County Council's Children's Services for its 'relentless approach to improving practice,' giving the service an overall rating of 'requires improvement', with 'good' judgements for children in care and leadership and management. The judgements on children needing help and protection and children leaving care are they 'require improvement to be good'.We don't underestimate the work that still needs to be done and the challenge ahead. That's why we need professionals, like you, who really want to be part of the positive change that is happening. Be part of an ambitious improvement plan and make a significant difference to children and families in West Sussex. There's never been a more rewarding time to join.For further information about us and about working in Children's Social Care at West Sussex County Council, please visit <a href="http://www.westsussex.gov.uk/CSCR" target="_blank">Careers in children's social work in West Sussex</a>.Further InformationThe reference number for this role is CAFHE05851.For any query regarding the role, please contact Raffaella Franza <a href="mailto:" target="_blank"></a>. If you have general queries around your application, you can contact <a href="mailto:" target="_blank"></a>.To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter, please outline your motivations for applying and explain the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject 3 years referencing and a health check.Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our <a href="https://www.westsussex.gov.uk/jobs/help-applying-for-jobs/" target="_blank">application help</a> page.

CYPL Coordinator

<ul><li>Reference: EC232 </li><li>Division: Crawley Homes </li><li>Salary: £28,489.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:11 August 2025 - 15 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: D - F </li><li>Working hours: 37 per week </li><li>Closing date: 03 August 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are seeking a dedicated and customer-focused Leasehold Officer to join our Leasehold Services team. This is a key front-line role supporting leaseholders, shared owners, and Right to Buy applicants. You’ll be part of a dynamic busy team committed to delivering high-quality services and continuous improvement.You will provide expert advice on leasehold management, service charges, and the Right to Buy process. You’ll also play a vital role in ensuring legal compliance, financial accuracy, and excellent customer service.Preference will be given to applicants who have worked in a leasehold services capacity but training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance.Key responsibilities include:<ul><li>providing advice on leasehold management, service charges, and Right to Buy applications</li><li>maintaining accurate records and managing billing and recovery of leasehold-related charges</li><li>supporting legal processes for arrears recovery and tribunal preparation</li><li>facilitating leaseholder consultations and ensuring compliance with Section 20 legislation</li><li>responding to enquiries from leaseholders, legal representatives, and external agencies</li><li>handling all enquiries for leaseholders</li><li>undertaking occasional site visits and attending evening and weekend consultations as required</li></ul> We're looking for someone with:<ul><li>good organisational and communication skills</li><li>good IT proficiency (Word, Excel, Outlook, Teams)</li><li>experience delivering services to customers, including in challenging situations</li><li>the ability to work flexibly, manage competing priorities and meet deadlines</li></ul>It would also be desirable to have:<ul><li>an understanding of Leasehold and Right to Buy legislation</li><li>experience drafting legal documents or preparing tribunal cases</li><li>knowledge of local authority procedures</li><li>a relevant housing qualification</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4><h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.In order to demonstrate your suitability for the role, please ensure your personal statement illustrates how you meet each point on the person specification.For an informal conversation or further information regarding the role, email <a href="mailto:gurbinder.jagdev@crawley.gov.uk" target="_blank">gurbinder.jagdev@crawley.gov.uk</a>, Leasehold Services Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/leasehold-officer-job-description.pdf"> Leasehold Officer job description (PDF, 170.88 KB) </a></li></ul>





<ul></ul>

Crawley Borough Council

Leasehold Officer

<ul><li>Reference: EC172 </li><li>Division: Crawley Homes </li><li>Salary: £29,283.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:01 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: E - F </li><li>Working hours: 37 per week </li><li>Closing date: 25 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are looking for a Compliance Project Support Officer to join our Crawley Homes' Housing team who can:<ul><li>support our Compliance team in delivering planned maintenance and statutory compliance to coordinate and maintain performance data and operational procedures</li><li>monitor and report financial information, ensuring compliance with payment procedures</li><li>provide administrative and technical support, including raising orders, processing payments, and updating records</li><li>maintain accurate records of compliance certificates and statutory servicing (for example, gas, electrical and fire safety)</li><li>respond to customer enquiries and complaints, escalating where necessary</li><li>use IT systems such as Active-H and Microsoft Office to manage data and communications</li></ul>You need to be highly motivated, detail oriented and able to work independently and as part of a very busy dynamic multi-skilled team, having the professional and essential skills to deliver the work as set out in the job description.It would be an advantage, although not essential, if you have worked within a social housing maintenance environment with a background in working on compliance projects.We are a stock retained authority with over 8,400 homes, plus sheltered and hostel accommodation under our management. The stock is managed by our Crawley Homes division. We are passionate about the services we deliver and our commitment to building safety.Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week.You may be required to work at a contractor’s premises.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:geoff.tarran@crawley.gov.uk" target="_blank">geoff.tarran@crawley.gov.uk</a>.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/compliance-project-support-officer-job-description.pdf"> Compliance Project Support Officer job description (PDF, 152.72 KB) </a></li></ul>





<ul></ul>

Compliance Project Support Officer

<ul><li>Reference: EC278 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about making a difference in social housing? Do you have a flair for research, data analysis, and community engagement? We are seeking a dynamic and driven Policy and Engagement Officer (Research and Monitoring) to join our Crawley Homes team.In this important role, you will lead on tenant satisfaction research, performance reporting, and regulatory compliance. Your work will directly influence service improvements and ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon.Key responsibilities include:<ul><li>design and deliver Tenant Satisfaction Measures (TSM) surveys and analyse results</li><li>engage directly with residents through interviews, meetings, and community-based research</li><li>collate and present feedback to inform service improvements and policy recommendations</li><li>report on tenant satisfaction, complaints and neighbourhood issues to senior management</li><li>ensure compliance with regulatory standards including Awaab’s Law and the Housing Ombudsman’s Complaints Handling Code</li><li>manage statutory data returns, for example Local Authority Housing Statistics (LAHS), Local Authority Data Return (LADR) and TSM</li><li>support the development of evidence-based policies and service delivery improvements</li></ul>We're looking for someone with:<ul><li>strong research, analytical, and communication skills</li><li>experience in conducting surveys, interviews, and focus groups</li><li>the ability to interpret and present data clearly</li><li>knowledge of housing sector regulations and consumer standards</li><li>experience in data analysis, reporting, and customer engagement</li></ul>It would also be desirable to have:<ul><li>experience in tenant engagement or local government</li><li>knowledge of housing management systems (for example, Active H)</li><li>Chartered Institute of Housing (CIH) or other relevant housing qualification</li><li>a full current UK driving licence</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) is a condition of employment.You will need to be able to join community events and meetings outside of standard working hours on occasion, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/policy-and-engagement-officer-%28research-and-monitoring-job-description.pdf"> Policy and Engagement Officer (Research and Monitoring) job description (PDF, 134.87 KB) </a></li></ul>





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Policy and Engagement Officer (Research and Monitoring)

<ul><li>Reference: EC123 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.Key responsibilities include:<ul><li>delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy</li><li>developing a wide range of participation opportunities tailored to residents’ needs</li><li>facilitating and supporting tenant panels, including recruitment, training, and development of volunteers</li><li>analysing feedback from surveys, events, and complaints to inform service improvements</li><li>leading and supporting projects based on tenant feedback to enhance service delivery</li><li>collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods</li><li>supporting policy development and resident consultation across Crawley Homes</li></ul>We're looking for someone with:<ul><li>strong communication and facilitation skills across diverse audiences</li><li>experience in resident engagement, participation, or community development</li><li>the ability to manage multiple priorities and deliver projects effectively</li><li>knowledge of housing regulation, in particular, the Consumer Standards</li><li>analytical skills to interpret data and produce actionable insights.</li></ul>It would also be desirable to have:<ul><li>experience in local government or housing</li><li>Chartered Institute of Housing qualification or relevant degree</li><li>project management experience</li><li>experience working with tenant groups or volunteers</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/resident-engagement-officer-job-description.pdf"> Resident Engagement Officer job description (PDF, 111.76 KB) </a></li></ul>





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Resident Engagement Officer

Are you passionate about making a difference in the lives of children and young people? Do you have the skills to lead and inspire a dedicated team? If so, we have an exciting opportunity for you!We are now looking for one passionate Assistant Team Manager for the Fostering Support and Development Team who can commit to making a difference to our children in Medway.At Medway, we are committed to providing exceptional care and support to children and young people in foster care. Our fostering service is at the heart of our mission, and we are looking for dynamic and enthusiastic Assistant Team Managers to join our service.Reporting to a Team Manager, as an Assistant Team Manager you will lead and manage a small team of social workers and create a supportive and collaborative team environment. Assistant Team Managers are not case holding. You will deliver high quality supervision and support social workers in the management of cases ensuring that high quality practice is delivered to safeguard and promote the wellbeing of vulnerable children and young people.Children matter in Medway, and so do you. It’s an exciting time to join us as we offer competitive pay and conditions and hybrid working. We are committed to helping you to grow and develop throughout your career and reach your full potential. Our practice development offer, whether you are a manager or practitioner, ensures you will be guided, supported and cared for.Whether you are an experienced social worker ready for the next step or an existing assistant team manager we’d like to hear from you. You will be joining an experienced and dedicated social work team who have relationship and strengths-based work with children and families at the core of their practice.Join us and #Make a Difference…<h4>Our Offer</h4>We are proud to offer a range of benefits including –<ul><li>A market allowance of £3,000 per annum (payable in 12 equal instalments)</li><li>A retention payment of £2,000 per annum (payable in April, following 2 years service in Medway)</li><li>A generous annual leave entitlement up to 30 days plus bank holidays</li><li>An excellent local government pension scheme</li><li>An essential car user allowance with option to apply for a lease car after six months.</li><li>Free car parking</li><li>Hybrid working - enabling you to work from home/office (minimum of 3 days per week will be required in the office). </li><li>Relocation package of up to £8,000</li><li>A range of staff benefits and discounts including access to fantastic discounts and savings on shops and services, travel discounts, health and wellbeing support, and an employee assistance service.</li><li>Access to <a href="https://www.medway.gov.uk/info/200255/childrens_social_worker_jobs/759/professional_development" target="_blank">professional development and support</a> including Community Care Inform.</li></ul><h4>About You</h4><ul><li>You will hold a recognised Social Work qualification eg. Degree in Social Work, PGC in Social Work, CQSW, DipSW or equivalent and be registered with Social Work England.</li><li>You will have a full driving licence and access to a vehicle for work purposes.</li></ul>Join us in making a positive impact and shaping the future of fostering! For further information on the qualifications, skills and experience required, please refer to the Job Profile and Person Specification.<h4>Our organisation</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4>Important Information</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile<h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Assistant Team Manager - Fostering 

Job DescriptionSalary: £28,344 - £31,719 per annumGrade: CFixed Term Contract – 2 years37 hours per weekAbout the RoleAs the Mayoral and Members Assistant, you will provide high-level administrative and organisational support to the Mayor and Members, ensuring the smooth running of civic duties, events, and engagements. You will be the first point of contact for the Mayor’s office, managing a busy diary, coordinating events, and liaising with internal and external stakeholders.Key Responsibilities<ul> <li>Provide dedicated personal assistant support to the Mayor and Members.</li> <li>Manage complex diaries, prioritising appointments and engagements effectively.</li> <li>Organise and attend civic events, ensuring all logistics are handled with precision.</li> <li>Draft correspondence, briefings with accuracy and professionalism.</li> <li>Build strong working relationships with councillors, officers, and community representatives.</li> <li>Use initiative to anticipate needs and promote the Mayor’s role across the borough.</li></ul>About YouWe are looking for someone with:<ul> <li>Proven experience&nbsp;in a personal assistant or similar role, ideally supporting political members or senior leaders.</li> <li>Exceptional diary and event management skills, with the ability to multitask and prioritise in a fast-paced environment.</li> <li>Strong organisational and problem-solving abilities, with a keen eye for detail.</li> <li>Excellent communication and interpersonal skills, with the confidence to engage with people at all levels.</li> <li>A proactive mindset and the ability to see the bigger picture, using initiative to enhance the visibility and impact of the Mayor’s office.</li></ul>Why Join Us?At Thurrock Council, you’ll be part of a team that values integrity, service, and community. This is more than just a job – it’s a chance to contribute to the civic pride and democratic process of our borough.Advert Closing Date:<ul> <li>Redeployment Only: 10th July 2025</li> <li>Internal &amp; External: 3rd August 2025</li></ul>Interview Date: 19 August 2025Please contact Amber Robinson –&nbsp;<a href="mailto:axrobinson@thurrock.gov.uk" target="_blank">axrobinson@thurrock.gov.uk</a>&nbsp;- for more details or an informal discussion.To view the Job Profile and Person Specification please follow the link below:<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/ERU36Wg3AlBLknq3uuHAMwkBxn5pVRuYjEEuZJu0Ktq83Q?e=7CtksO" target="_blank">Download Job Profile (PDF Document)</a>





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310 Jobs in Oxted RH8, UK