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Resident Relationship Officer 
We redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
Resident Relationship Team 
Our Resident Relationship team are key to achieving our vision, designed to unlock the potential of our service users. Our Resident Relationship Team will deliver bespoke support plans for residents and work with some of our most vulnerable households to provide the additional support to residents to manage their tenancy and actively participate as part of their community. Working with partners across the council and the community, our Resident Relationship Officers will support residents irrespective of tenure, and work with residents to resolve and overcome complex challenges. 
Through this newly created team, residents facing the greatest challenges in their life will have access to a single point of contact, who will guide, support, coach and empower them to carry out tasks associated with independent living, maximise access to benefits to ensure tenancy sustainment, reduce rent arrears and other debt, minimize anti-social behaviour, ensure residents have access to healthcare, arrange and facilitate access to community resources and social interaction, and actively work with residents to minimise social isolation. 
The Resident Relationship Officer will wholistically support residents by working with households and individuals, to ensure they have access to education, training and employment opportunities. 
The successful candidate must have a passion for helping residents in all aspects of their lives and be able to remain professional and non-judgemental when dealing with complex needs and case work. You will bring specialist knowledge to the team, including but not limited to experience of delivering positive outcomes in substance misuse support services, experience working in mental health services, working with former offenders or those with complex needs. 
Access to the service will be primarily short to medium term, however in some more complex cases engagement with a resident may be long term. 
Contact Details - 
If you would like to know more about the role, please contact Emmanuel Addo on 0208 132 0849 for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Resident Relationship Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7575/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7576/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7577/Maintenance_Officer_-_JD_Feb_25.docx" target="_blank">Maintenance_Officer_-_JD_Feb_25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7578/Maintenance_Officer_-_PS_-_Feb_25.docx" target="_blank">Maintenance_Officer_-_PS_-_Feb_25</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Post: Maintenance Officer&nbsp;&nbsp;&nbsp;&nbsp; Ref: MO37
Hours – 37 Hours per week
Salary:&nbsp; £33,881.64 p.a.

The Council is looking for a professional, enthusiastic, and organised maintenance officer to join our in-house team. Reporting to the Deputy Maintenance Manager, you will undertake responsive and planned maintenance tasks within the Borough’s facilities.
You will liaise with colleagues and external contractors across a variety of sites and be able to work on your own initiative and remain calm under pressure. Good communication, numerical skills and working knowledge of the health and safety legislation is essential. &nbsp;
Experience of dealing directly with the public in a fast-paced environment you will be able to exercise initiative, take personal responsibility and resolve issues independently and as part of a team. Applicants should have strong interpersonal and good written communication skills.
The following experience and skills are also essential for this role:
<ul>
<li>Understanding of practical health and safety regulations</li>
<li>Experience of working on planned and reactive maintenance tasks</li>
<li>Experience working with / coordinating the work of contractors</li>
<li>Excellent communication skills</li>
</ul>
 A recognised Professional Mechanical / Electrical or Engineering qualification is desirable, and you should also have the ability to work successfully as part of a small team. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.&nbsp; This role requires a disclosure and barring service check.
We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 21 July 2025 (quoting the above reference). 
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a>
Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Maintenance Officer

<ul></ul>





Senior Customers Services Officer x2 
Full time - 36 hours 
Salary £31,524 - £33,912 
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional people into our Centre. 
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position within our Customer Operations Team. This post is primarily for our Housing Advisory Telephone Service dealing with calls regarding Homelessness, Temporary Accommodation Enquiries, Repairs, Rent and liaising with the back office. The successful candidate will also assist with covering the General Enquiries Line and working on Webchat (Online services and Social Media) so this will help if you have experience with council services. 
The candidate must also be comfortable with dealing with challenging calls and be able to navigate our web pages and have understanding and awareness of how to deal with complex enquiries. The candidate will also be assisting with supporting and training new members of staff. 
The successful candidate will assist the Team Managers with offering advice and support at meetings to ensure smooth customer journey. 
To be successful, we require that you match the following criteria. 
 
 - Ready to work between the hours of 9am -5.12pm Monday to Friday. 
 - Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. 
 - Be able to give clear and concise information about our council services. 
 - Have a positive attitude toward customers. 
 - Will go the extra mile to help our customers and listen to their needs. 
 
Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria. 
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole. 
The role is subject to a probation period. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn. 
If you value these Behaviours too, we’d love to hear from you. 
Contact Details - 
If you would like to know more about the role, please contact Michelle Simmons on 02081321300 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Senior Customer Service Officer

<ul></ul>





Business Intelligence Officer x1 post 
Full time - 36 Hours 
Salary SO1 - £37,068 - £38,058 
We are seeking a talented Business Intelligence Officer to join our Environment &amp; Communities department—a dynamic and diverse service area delivering frontline services that affect every resident in the borough. From clean streets and vibrant parks to public safety and environmental health, this is your opportunity to help shape the borough through insight-driven decision making. 
About the Role 
As Business Intelligence Officer, you will play a key role in transforming raw data into meaningful intelligence that enables high-quality, efficient, and responsive services. Your work will inform both day-to-day operational delivery and long-term strategic planning across a wide range of services, including: 
 
 - Waste &amp; Recycling 
 - Highways 
 - Parks &amp; Open Spaces 
 - Leisure Services 
 - Property Services 
 - Environmental Protection 
 
You will provide analytical support that helps service managers, senior leaders, elected members, and partners understand performance, identify areas for improvement, and make evidence-based decisions. 
What You’ll Do 
 
 - Develop and deliver business intelligence reports, dashboards, and tools using modern data platforms and visualisation software 
 - Analyse complex data sets to identify trends, patterns, and opportunities for service transformation 
 - Support the department in embedding a data-driven culture that champions continuous improvement 
 - Explore emerging technologies, such as AI and predictive analytics, to enhance decision-making and service innovation 
 - Work collaboratively with stakeholders across the Council and with external partners to ensure that insight leads to action 
 
About You 
We're looking for a curious and analytical thinker with: 
 
 - Strong technical skills in data analysis and visualisation (e.g. Power BI, SQL, Excel) 
 - Experience of working with large and complex data sets 
 - The ability to present insights clearly to non-technical audiences 
 - A proactive approach to solving problems and improving services 
 - A passion for public service and commitment to Enfield’s values of sustainability, community wellbeing, and inclusive growth 
 
Contact Details - 
If you would like to know more about the role, please contact Gaya Gamagea on 02080789095 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Business Intelligence Officer

<ul></ul>





First Response Officer 
We are recruiting! During 2020 we redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
The London Borough of Enfield is recruiting a First Response Officer for a fixed term period of up to 12 months, with the possibility of a 12 month extension, to provide excellent front line housing management services to the residents of the borough. 
Our First Response Officers are the ambassadors of the Housing Management Service and we want inspired, committed people to make a positive difference in the lives of individuals and communities across the borough. In this new and exciting role, you will be working as part of a team delivering the tenancy and property management service to over 15,000 council properties. 
You will be working in geographic patches consisting of circa 1,500 properties, and the role will be fast paced and varied, seeking to resolve low level casework at first point of contact, which will include low level anti-social behaviour. 
The role will also involve triaging higher risk cases and where required referring on to the Resident Relationship Team for more complex cases. 
Resident safety is a key part of this work, you will be conducting welfare checks with residents, creating support plans, Person Centered Risk Assessments, and Personal Evacuation plans. You will also investigate tenancy fraud and conduct regular estate and block inspections to ensure that the council continue to meet our statutory obligations, whilst improving the quality of life for our residents. 
In this role, you will be liaising directly with a wide range of stakeholders including MPs, Councillors, community groups, support services, the police, local businesses and charities. You will also be actively involved in the council’s resident engagement strategy, by leading resident focused estate walkabouts, delivering on agreed actions to transform our estates, and providing feedback to resident representatives, residents groups and ward councillors, on outcomes and resolutions to estate issues. 
To be successful in this role, you will be a resilient individual with a can-do attitude, you will have experience gained working in a similar role and a broad understanding of housing issues and estates management. You will be well organised and use to working within a target driven environment, have excellent communications skills, both written and verbal, and you must be confident working with stakeholders at all levels. 
For this role you will be required to travel between locations and be prepared to work evenings and some weekends, as and where the service demands. 
Contact Details - 
If you would like to know more about the role, please contact Clinton Knight on 0208 132 0234 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

First Response Officer

<h4> Job Description </h4>Overview London Borough of Harrow is seeking a new Project and Policy Officer who will be responsible for the development of the community safety strategy and strategic assessment, managing the statutory community safety partnership, Safer Harrow, managing key partnerships both internally and externally, and building up the risk profile of the borough. The post holder will provide administrative support to the Community Safety team to ensure accountability and monitoring of the outcomes of the Community Safety Strategy. The post holder will provide administrative support for the Safer Harrow Community Safety Partnership quarterly meetings and support the council’s response to serious violence in the community and explore funding and project opportunities that will contribute to the reduction of serious violence on the borough. The post holder will provide direct support to various projects and administer and oversee related policies, working with colleagues outside of the immediate team- distributing and collating of data from data collection exercises. The role involves working closely with voluntary and community sector partners, teams within the council and other external partners that are stakeholders in the projects, supporting the coordination, control and reporting for Community Safety projects, policies and partnerships. The post holder will assist with the quality assurance of project documentation, such as reports, business cases, monitoring reports, financial returns, maintain the Programme team’s SharePoint site and webpages and provide support to externally funded projects with a particular focus on data collection and analysis using Excel. About You The successful candidate will have: <ul><li>Experience of extracting information from a range of sources and producing clear, error free and well-presented reports. A good analytical and methodological approach to work.</li><li>Experience of coordinating and arranging meetings, events and training.</li><li>Educated to degree level or equivalent or has the equivalent relevant work experience.</li><li>A good working knowledge of MS Office suite, with particular attention of MS Excel</li><li>Understanding of project management and policy</li><li>Excellent verbal and written communication skills, and a good understanding of how to communicate to a range of audiences </li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23081&amp;hashed=1745364873" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Harrow Council

Project and Policy Support Officer

<ul></ul>





Housing Needs Administrator(P01620)Fixed term up to 31 March 2026Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience37 hours per week (hybrid working)Are you an enthusiastic, motivated person?Can you help your colleagues to deliver an excellent service, providing admin support to a busy frontline public service?Welwyn Hatfield Borough Council Housing Needs Team is looking for someone like you.You will work within the Council’s Housing Options team, responding to enquiries from customers and providing administrative and technical support to colleagues. You will assist customers with enquiries made over the telephone, email and in person.You will be responsible for handling sensitive customer information and demonstrate an understanding of data protection regulations and principles.You will have the ability to deal with several aspects of office administration, including filing, photocopying, distributing and recording post and data entry onto IT systems.You will also be responsible for administration and finance tasks, using the Council’s finance systems, which will include the raising of purchase orders, processing of invoices and communication with suppliers.We are looking for someone with:• An interest in providing high quality public services to the local community• Experience of working on the front line in a high pressured, customer focused environment.• The ability to work under own initiative to find solutions to problems on a regular basis.• Experience of working with several IT systems and learning new systems to a high standard• Excellent communication, customer service and interpersonal skills.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.If you are passionate about helping people, assisting those in housing need, thrive under pressure and enjoy teamwork – we want to hear from you.Closing date for applications is Sunday 13 July 2025 Assessments will be held on Wednesday 18 July 2025Interviews held on Wednesday 31 July 2025 Keywords: Local government, welwyn hatfield, housing needs, adminstration, support officer, hertfordshire

Welwyn Hatfield Borough Council

Housing Needs Administrator (P01620)

<ul></ul>





1 year Fixed-term contract or Secondment opportunity for 12 months Ref: BI020 Dacorum Borough Council is currently going through a major Digital Transformation Programme and Housing Transformation Programme. Our aim is to put our customers at the heart of everything we do and to empower our staff by giving them modern tools to deliver consistent and quality council services. To support our journey a new team has been formed to deliver the Transformation Programme – Future Dacorum. This is an exciting time for Dacorum. If successful, you will be joining an innovative team working closely with services, predominantly Housing, to make significant changes to the way we deliver to our customers. This Business Analyst role will form an integral part of the team supporting the overall Digital &amp; Housing Transformation Programmes. You will be supporting services to rethink their processes, identifying opportunities and efficiencies and redesigning processes to reflect these. A basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s): Will be arranged shortly after closing date

Dacorum Borough Council

Transformation Business Analyst

<ul></ul>





Senior Assessments &amp; Allocations Officer 
We are currently seeking 1 x Senior Assessment &amp; Allocation Officer to be responsible for the accurate assessment and fair allocation of permanent social housing/temporary accommodation. 
The successful applicants will work with their team to ensure that assessments and allocations are made in line with Council’s Allocations Scheme. You will also be expected to respond to members’ enquiries and complaints within the corporate time frame. 
In order to succeed in this role you must be: a team player, have a positive and flexible approach in your work, be committed in providing a good quality customer focused service, and enjoy problem solving, with an eye for detail. You need possess up to date knowledge of housing legislation. 
Applicants with a courteous yet firm manner when dealing with customer enquiries often under difficult circumstances, coupled with an ability to communicate complex information in a clear and concise way, will be ideally suited to this role. 
You will have the ability and the enthusiasm to supervise, motivate and develop staff and will be keen to assist in the development of procedures and systems to continually improve service delivery. This will include encouraging customers to use the Council’s website as a knowledge base and the Council’s online customer portal for accessing services and related enquiries 
We are investing in Enfield to deliver positive outcomes for our communities. The way we engage and work with our residents, businesses and partners and the way we make decisions and allocate resources are fundamental to our success. Our principles and priorities below will support us in achieving our future outcomes. 
 
 - As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public. 
 - Significant experience and working knowledge of how to assess housing applications in accordance with a local authority Allocations Scheme under Part VI of the Housing Act 1996 (as amended). Working knowledge of Housing Act 1996, Part VII (as amended); Homelessness Code of Guidance 2018; Homeless (Suitability of Accommodation) England Order 2012. 
 - Experience in delivering a quality service in assessing applications for and/or allocating social housing. 
 - Experience of collating and presenting data to senior managers. 
 - Ability to support and motivate colleagues, use own initiative and work under pressure to tight deadlines 
 
Contact Details - 
If you would like to know more about the role, please contact Louise Bond on <a href="mailto:louise.bond@enfield.gov.uk" target="_blank">louise.bond@enfield.gov.uk</a> /John Bristow on <a href="mailto:john.bristow@enfield.gov.uk" target="_blank">john.bristow@enfield.gov.uk</a> for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Senior Assessment & Allocations Officer

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Voids Surveyor - Void and Lettings Team 
About the role: 
As a Void Surveyor the appointee will be expected to provide the full compliment of surveying services to the Council Housing – Homes department utilising the necessary skills, knowledge tools and techniques required to provide a comprehensive surveying service within a construction commercial and contracts environment. Your responsibilities will include building and sustaining relationships with multiple internal stakeholders and external agencies, creating a sustainable and streamlines commercial delivery practice, and managing housing and regeneration procurement projects from inception to completion. Additionally, you will ensure they are carried out in a timely manner, in line with the Council’s standing orders and audit requirements and in line with all relevant procurement legislation. 
About Enfield Council 
Enfield Council is committed to creating a resident-centric culture focused on supporting independence, enhancing life chances, and delivering safe, sustainable, and quality homes for the future. We have redesigned our services and teams to ensure we meet the evolving needs of our community, providing innovative and effective solutions to improve the lives of our residents. 
About the Ideal Candidate: 
The ideal candidate will have experience in working as a surveyor and collaborating on multi-service construction projects. The candidate would have experience in Voids or similar type of multi-disciplinary customer focused service, managing programmes of work utilising schedules of rates and a partnering approach successfully - on time and budget. You should have a background in delivering commercial management solutions in a diverse, multi-cultural environment, managing third-party relationships, and successful projects. Strong communication skills and the ability to converse at ease with colleagues, external collaborators and beneficiaries in accurate spoken English are essential. 
This would be a perfect opportunity for a trades person to progress into surveying 
Our Offer to the Candidate: 
Enfield Council offers a supportive and collaborative work environment where you can make a real difference. You will have the opportunity to work on impactful projects, receive ongoing professional development, and be part of a team dedicated to improving the lives of our residents. We also provide flexible working arrangements and opportunities for career progression. 
Contact Details - 
If you would like to know more about the role, please contact Jay Tingey on 020 8 132 0257 for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

100 Jobs in Luton, UK