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Housing Estates Services Support Officer (RP0017) Fixed Term Contract to December 2026 Starting salary £27,544 with progression to £29,383 through annual increments subject to satisfactory service 37 hours per week (hybrid working) We have an exciting opportunity for a Housing Estate Services Support Officer to join our team. At Welwyn and Hatfield Borough Council we work hard to improve the lives and wellbeing of our tenants and leaseholders through a sense of community where people feel safe in their neighbourhoods and which they can enjoy and take pride in. The focus of this role will be the management of administration tasks, taking customer calls and writing letters and emails within the office. You will be assisting the Housing Estates Services Manager and Neighbourhood team with onsite inspections and contract management across Welwyn and Hatfield. You will be a motivated individual, customer focused and proactive. You will provide a high-quality administration service to support the delivery of the neighbourhood and estate management functions across the borough. We are looking for someone who understands what great customer service involves and a commitment to delivering outstanding results. You will be able to work collaboratively and build successful working relationships with key stakeholders, partners and customers. We are looking for someone with experience of working in the housing sector, helpdesk environment or a similar customer facing role with strong customer care skills. You will have delivered a high standard of customer service and demonstrated initiative and problem-solving skills. Prioritise workload to meet deadlines but flexible enough to meet the needs of the business is essential. You will have good IT skills and have experience of raising and processing orders. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. A full UK driving licence and have access to a vehicle. You will be required to attend the office four days a week, with one day working at home, depending on service needs. Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> If you are passionate about helping people and enjoy working in a fast-paced environment alongside a great team – we want to hear from you. We do not offer sponsorship for employment in the UK. Applications close on 23 November 2025 Remote assessments will be held on 27 November 2025 Face to face interviews will be held on 2 December 2025 Keywords: Welwyn Hatfield Borough Council, local government, housing, administration, tenants, leaseholders, stakeholders, neighbourhoods, estates

Welwyn Hatfield Borough Council

Housing Estates Support Officer (RP0017)

Job Description Organisation: London Borough of Waltham Forest Salary: SO2 £40,182 - £42,060&nbsp; Contract Type: Full-time/Permanent Working hours per week: 36&nbsp; Deadline: 21/11/2025 Proposed Interview Date: TBC Reference: 1914 *Previous applicants who have applied in the last 6 months should not reapply* About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; As a Personal Advisor, you will play a vital role in helping young people transition to independence with confidence and resilience. Your support will cover practical life skills such as budgeting, cooking, and managing tenancies, while ensuring young people remain engaged in education, employment, or training opportunities. You will work closely with young people through regular visits, building trusting relationships and delivering hands-on support tailored to their individual needs. You will also take the lead in completing Pathway Plans, creating clear, achievable goals that empower young people on their journey to independence. <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Leaving%20Care%20Coach%20(1688).pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>&nbsp; Key Responsibilities:&nbsp; Develop and deliver personalized Pathway Plans focused on essential independence skills including financial management, practical skills and problem solving, and tenancy responsibilities. Maintain regular, meaningful contact with young people through home visits and outreach, ensuring ongoing guidance and encouragement. Work collaboratively with key partner agencies such as the Department for Work and Pensions (DWP), housing teams, rent management, and the Virtual School to coordinate support and access vital resources. Monitor and support young people’s engagement with education, employment, or training, helping them to set and achieve career and learning goals. Ensure accurate and up-to-date completion of Pathway Plans, tracking progress and adapting support as needs evolve. Qualifications and Requirements:&nbsp; To be considered for this position, you should meet the following requirements:&nbsp; Level 3 qualification&nbsp;like BTEC, NVQ, or equivalent. &nbsp;This includes English and Maths. Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp; Satisfactory DBS check;&nbsp; Suitable driver’s license; Desirable but not essential As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact, Abada Quyyum, Team Manager, Leaving Care Team, e-mail address: <a href="mailto:abada.quyyum@walthamforest.gov.uk" target="_blank">abada.quyyum@walthamforest.gov.uk</a>. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Leaving Care Coach

Job Title: Business Support Senior Officer - Services for Young People Starting Salary: £27,693.72 opportunity to progress to £31,021 per annum per annum (pro rata for part time) Hours: 37.0 Location: Watford Contract Type: Fixed Term/End Date September 2026 Directorate: Resources<h4>About the team</h4>This is a fixed term contract / secondment opportunity until the end of September 2026. The opportunity exists due to the secondment of the current post holder to a more senior role within Business Support.We are looking for a Senior Business Support officer to work as part of a team of business support staff providing administration and business support to the Watford, Three Rivers and Hertsmere Services for Young People Team. Services for Young People are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire and work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.<h4>About the role</h4>The role is varied and would provide a full range of reception / front of house, administrative, finance and senior office duties (including oversight of the work of the wider team) to support the full offer to young people at our Young People’s Centres based in the Watford / Three Rivers district.The role is primarily office based (Apsley / Watford base) and will require the ability to travel across several HCC sites in the Watford / Three Rivers / Hertsmere area<h4>About you</h4>Essential:<ul><li>Experience of working in a previous administrative or support role</li><li>Organisational and multitasking skills</li><li>Experience in taking notes would be beneficial</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Understanding of specialised processes and methods gained through relevant training and experience.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>GCSE or Vocational equivalent, strong numeracy and literacy skills</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li></ul>Desirable:<ul><li>Support with coaching and training others</li><li>Experience in processing invoices and handling financial transactions.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact <a href="mailto:Audrey.delaney@hertfordshire.gov.uk" target="_blank">Audrey.delaney@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Business Support Senior Officer - Services for Young People

Job Title: Strategic Asset &amp; Estates Manager Starting Salary: £61,443 progressing to £68,775 per annum (pro rata for part time) Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required Contract Type: Permanent Directorate: Resources<h4>About the team</h4>The Property team are part of the Resources Directorate at Hertfordshire County Council, and we support all Service teams with their property requirements.We are recruiting for two roles, within the Strategic Asset Management &amp; Estates team, that take responsibility for different Service areas:<ul><li>Children’s Services portfolio - supports HCC’s Children’s Services in the estate management of its assets for those aged 0-18 years including schools, children’s / family centres, preschools. The team also provides support in the delivery of projects for new schools, expansions and new provisions for all sectors of the schools’ portfolio. Including input regarding new schools into Section 106s and academy conversions.</li><li>All Other Services portfolio - including fire stations, registration offices, libraries, household waste recycling centres, supported living, care homes, day centres, highway depots, corporate offices and vacant properties.</li></ul>These roles manage the teams, which have a mix of Estates Officers and Asset Officers and commissions the council’s property managing agent. The Children’s Services team oversees the management of 4 individuals. Whilst the All Other Services team oversees the management of 6 individuals.Each officer covers a geographical area providing support to the different internal clients for that area, supported by the Senior Assets Officers and Team Leader.Please specify if you wish to be considered for the ‘Children’s Services role’, ‘All Other Services role’ or ‘Both’ when you submit your application.<h4>About the role</h4><ul><li>You will be involved in working on a varied portfolio and will be responsible for the professional and strategic management of property assets to support the delivery of the Council’s Services.</li><li>The role will be required to provide professional property advice on land and property matters in line with RICS standards and the County Council’s protocols.</li><li>Responsibility for landlord and tenant activities (including rent reviews, lease renewals and lease regears), project work, strategic consultancy, professional estates advice to colleagues and other stakeholders, estate, asset and property management.</li><li>You will be required to provide instruction and manage our external property management consultants (and other external consultants as required), as well as be expected to liaise and work closely alongside colleagues in our Legal Services, Facilities Management, Development and Planning, Finance, and our service teams to ensure the best possible property solution is delivered. You will also oversee the process of gaining approvals within a political arena.</li><li>You will manage, support and develop a team of individuals who have responsibility for property transactions and data, maintaining relationships with Service teams to ensure properties are fit for purpose and to look for opportunities to improve asset utilisation.&nbsp;</li><li>Although the teams are well established you will use your professional insight to contribute to corporate policies, providing specialist advice and you will also have the opportunity to shape new policies and procedures that reflect best practice, address emerging risks, and capture new opportunities.</li><li>Under the current financial environment there is a drive to support the wider County Council budgets through efficient and effective use of property assets.&nbsp; You need to have lateral vision and a strategic approach including looking at opportunities to generate and maximise revenue and capital receipts and to consolidate and rationalise the estate whilst understanding the role of the County Council as a whole.</li><li>You will be responsible for the management and forecasting of financial budgets which includes income and expenditure, to ensure delivery of service priorities. These include rent, service charges, business rates, council tax, professional fees and other occupier obligations. &nbsp;</li></ul><h4>About you</h4>Essential &nbsp;<ul><li>A member of a property related professional organisation such as The Royal Institution of Chartered Surveyors with highly developed knowledge of the principles, theory and practice in Property.</li><li>Extensive experience of estates management/ property, planning, legal matters and political awareness.</li><li>Experience of leading teams with the ability to coach and develop staff.</li><li>Experience of budget management and financial forecasting.</li><li>Strong report writing skills.</li><li>Confident in briefing and presenting to senior leaders and councillors.</li><li>Good time management dealing with multiple projects/tasks</li><li>Proficient ICT and Microsoft Office skills are required.</li><li>This role requires the ability to travel independently throughout the county including to locations where public transport may not be available&nbsp;</li></ul>Desirable <ul><li>Understanding of the public sector and the challenges it faces.</li><li>Ability to develop and lead on the delivery of solutions across a range of stakeholders.</li><li>Ability to develop, review and implement annual plans for a specific function taking account of business and service requirements.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP14 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Stuart.Paskins@hertfordshire.gov.uk" target="_blank">Stuart.Paskins@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 8th and 9th December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Strategic Asset & Estates Manager

Job Title: Public Health Researcher Starting Salary: £42,839 to progressing to £47,181 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Public Health<h4>About the team</h4>Join our dynamic JSNA team within the wider Public Health Evidence &amp; Intelligence team and play a pivotal role in shaping a deeper understanding of our community’s health and social care needs. This is your chance to make a meaningful impact by identifying key areas of inequality and driving informed, equitable change across our local population.<h4>About the role</h4>You will work in the JSNA team to: <ul><li>Undertake rapid literature reviews of academic/scientific articles and other evidence, applying critical appraisal and scientific good practice in evidence review methods. </li><li>Undertake, interpret and present in visual and written form analysis of quantitative data to a high standard, working in collaboration with the Epidemiology sub-team as appropriate, and applying appropriate statistical methods. </li><li>Working under the guidance of the Strategic Lead (JSNA) and the Senior JSNA Researcher and in collaboration with others, lead and undertake the writing of health needs assessment content, including evidence reviews, findings from the data, gap analysis of current service provision and drafting recommendations. </li><li>Share responsibility for dealing with ad hoc requests received by the JSNA and PH Evidence and Intelligence teams providing information and guidance to a myriad of stakeholders. </li><li>If resource permits, line manage Assistant JSNA Researchers, allocating tasks as appropriate, ensuring their continued development, overseeing their work, providing regular feedback and ensuring quality.</li></ul><h4>About you</h4>Essential:<ul><li>The successful candidate should hold (or is currently studying for) a Master in Public Health or other relevant Master’s degree.</li><li>A minimum of one year’s experience working as an assistant public health analyst/researcher/evaluation officer or equivalent.</li><li>Knowledge of literature searching techniques, critical appraisal frameworks and public health evidence databases.</li><li>Demonstrable recent experience of undertaking the creation of bespoke JSNA or similar content, including data visualisation and written reports.</li><li>Excellent communications skills, both oral and written, to analyse highly complex statistical information, sometimes in a consulting role, resulting in the need to have high level persuasive, motivational and negotiating skills.</li><li>Demonstrates excellent ability to present highly complex and sensitive information to other statistical specialists and non-specialist audiences and individuals in a confident and engaging manner.</li><li>Experience of working with limited supervision to achieve agreed objectives and make decisions on how they may be best achieved, while adhering to broad professional or organisational policies.</li></ul> Desirable:<ul><li>Knowledge of public health principles and their practical application in relation to the JSNA process.</li><li>Demonstrable recent experience of working with a broad range of public health datasets.</li><li>Demonstrable recent experience of presenting both quantitative and qualitative public health information in high quality written reports.</li><li>Specialist knowledge, across epidemiology and statistics that enables the creation of high quality data content on the JSNA, drawing from a wide range of data sources.</li><li>Demonstrable recent experience of working with a broad range of public health datasets and good working knowledge of various statistical software packages to undertake complex data manipulation.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP11 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Stephany.villanueva@hertfordshire.gov.uk" target="_blank">Stephany.villanueva@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Dates: w/c 1st &amp; 8th December 2025Benefits of working for us <h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Public Health Researcher

Job Title: Data Analyst Starting Salary: £31,536 progressing to £34,433 per annum Hours: 37 Location: Welwyn Garden City Contract Type: Permanent Directorate: Adult Care ServicesPlease note that if we receive a high volume of applications, we may close the vacancy earlier than the advertised closing date. We encourage you to submit your application as soon as possible to ensure it is considered.<h4>About the team</h4>Hertfordshire Equipment Service (HES) team is a multidisciplinary group dedicated to delivering high-quality community equipment services across HertfordshireThe Data Analyst role sits within the Business team and reports to the Senior Data Analyst. You will be expected to manipulate data to provide monthly internal and external reporting packs.You will be working closely with managers and external partners, reviewing and manipulating data to assist in making decisions for implementing changes across the service and individual teams.The role will also provide additional support to the business team to provide resilience across the team. The business team is structured to support all teams across HES ensuring compliance, procurement and adherence to Health and Safety policies and procedures<h4>About the role</h4>This role is a dual role providing reporting as the Data Analyst and also providing Business Support across all teams within HESData Analyst<ul><li>To analyse, manipulate and interpret operational and performance data using ELMS and other tools to support HES service delivery</li><li>To provide monthly reporting to internal and external stakeholders</li><li>To provide support on all Hertfordshire Equipment Service projects</li><li>To monitor and process financial information, including budget information to be provided to senior management</li><li>To track and report weekly KPIs</li></ul><ul><li>To contribute to continuous service improvement across HES projects and operations</li><li>To undertake service performance modelling / analyse activity to identify opportunities for service improvement and provide constructive feedback on key findings for implementation of improvements to aid service performance.&nbsp;</li></ul>Business Support<ul><li>Being responsible for all Standard Operating Procedures (SOPs) across HES</li><li>Being responsible for Risk Assessments across HES</li><li>Additional support for Month End reconciliation of purchases</li></ul><h4>About you</h4>Essential<ul><li>Applicants must be proficient in Excel at Intermediate level</li><li>Proven ability to extract and manipulate date</li><li>Ability to present data to a wide audience including internal and external stakeholders</li><li>Pro- active approach and the drive to ensure that work carried out is to the highest standard</li><li>Experience using Microsoft packages is essential</li></ul>Desirable<ul><li>Ability to develop solutions and promote a solution focused approach</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:sue.smith1@hertfordshire.gov.uk" target="_blank">sue.smith1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1 DecemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Data Analyst

Job Title: SEND EHC Team Lead Location:&nbsp; Stevenage Starting salary: £42,839 to £47,181 per annum Contract: Permanent, 37 hours per week <h4>About the role</h4>We’re looking for passionate and experienced SEND Team Leaders to join our School Age SEND Team. In this role, you’ll lead a dedicated group of EHC Coordinators who manage Education, Health, and Care (EHC) Annual Reviews for school-aged children.As a Team Leader, you’ll guide your team in coordinating professionals across education, health, and care sectors, ensuring plans and provision are coproduced with families in a truly person-centred way. You’ll champion high standards of communication and quality, while maintaining oversight of performance and ensuring statutory timescales are met.Your leadership will be key in delivering our SEND obligations. You’ll provide supervision, support professional development, and oversee induction, training, and performance management processes.You’ll work to build and maintain strong, supportive relationships with education settings and families, ensuring that EHC assessments and plans are developed with care, clarity, and consistency.<h4>About you</h4><ul><li>Comprehensive up to date knowledge and experience of the Children and Families Act 2014, SEND Code of Practice and SEND Regulations 2014.</li><li>Experience of managing staff and delivering excellent service outcomes in a previous role is strongly desirable</li><li>Current driving license and access to a car to be able to travel to a range of work bases and schools and this role does require you to be in one of our offices regularly and some countywide travel.</li><li>Educated to degree level or have significant experience of a range of work within education.</li><li>Experience of working well under pressure and being extremely well organised</li></ul>If you have an unrelenting drive to ensure excellent outcomes for children with special educational needs and disabilities, and you can motivate and manage a team to achieve this – this may be your perfect role!Advert closes: Thursday 20th November 2025Interviews There will be a two part interview process: First interview will be on Thursday 27th November (online via MS Teams) Second interview will be on Wednesday 3rd December - Aspley (in person) For an informal conversation please contact <a href="mailto:anthony.giles@hertfordshire.gov.uk" target="_blank">anthony.giles@hertfordshire.gov.uk</a>For an informal conversation about the job role, please contact <a href="mailto:anthony.giles@hertfordshire.gov.uk" target="_blank">anthony.giles@hertfordshire.gov.uk</a>This job role is level 11 - Please locate the job profile via: Job profiles - Health and social careBenefits of working for us <h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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SEND EHC Team Lead

<h2>About the job</h2>Salary: £33,143 – £36,363 a year Hours per week: 37 Contract type: Permanent&nbsp;Are you passionate about supporting some of the most vulnerable members of our community? Do you have the drive and resilience to work in a fast-paced environment where you can make a meaningful difference every day? If so, we want to hear from you.We’re looking for a highly motivated Allocations &amp; Lettings Officer to join our Temporary Accommodation Team within Luton Council’s Housing Needs Service. This is a key front-line role responsible for ensuring the effective allocation of interim and S193 temporary accommodation to individuals and families facing homelessness.As an Allocations &amp; Lettings Officer, your main responsibilities will include:<ul><li>Managing the placement of homeless households into interim and temporary accommodation.</li><li>Nominating households to suitable S193 accommodation in line with legislation and council policies.</li><li>Developing and maintaining positive working relationships with accommodation providers and landlords.</li><li>Acting proactively to ensure appropriate move-on solutions are identified and facilitated in a timely manner.</li><li>Communicating effectively with service users, providers, and partners to deliver high-quality housing outcomes.</li></ul>This is a vital role in ensuring the smooth flow of households through temporary accommodation and ultimately supporting clients into settled housing.Please note this role does not attract sponsorship.<h2>About you</h2>We're looking for someone who is:<ul><li>Experienced in a busy, front-line housing or homelessness service, ideally working with vulnerable individuals and families with complex needs.</li><li>Skilled in managing multiple priorities, meeting deadlines under pressure, and working with minimal supervision.</li><li>An excellent communicator, with proven ability to advise, influence, and negotiate with a range of stakeholders, including clients, landlords, and other agencies.</li><li>Confident with IT systems, including Word, Excel, databases, and e-communications.</li><li>Knowledgeable about relevant legislation, including:</li><ul><li>The Homelessness Reduction Act 2017</li><li>The Housing Act 1996</li><li>The Suitability Order 2012</li><li>The Equality Act 2010</li><li>Housing Benefit regulations and landlord &amp; tenant law</li></ul></ul>Requirements<ul><li>Level 3 qualification in Housing (or equivalent), or substantial experience in a similar housing environment.</li><li>Ability to work as part of a multi-disciplinary team with a flexible and proactive approach.</li><li>Understanding of how local authorities discharge housing duties through social housing or private rented sector offers.</li><li>Knowledge of the Public Sector Equality Duty and its application in housing services.</li><li>Willingness to attend site visits and occasional out-of-hours working.</li></ul>Why Luton Council?At Luton Council, we’re committed to providing excellent services and making a real difference in the community. You’ll be part of a supportive, driven, and collaborative team that is passionate about improving lives through housing support.We offer:<ul><li>Comprehensive training and development</li><li>Flexible working options</li><li>Access to a generous pension scheme</li><li>Opportunities to make a real impact</li></ul>If you’re ready to take the next step in your housing career and help deliver life-changing outcomes for Luton’s residents, we encourage you to apply today.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1646774&amp;ptId=12009" target="_blank">download: Luton_Values_Flyer.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1653200&amp;ptId=12009" target="_blank">download: TA Temp Accom Allocations Lettings Officer JD&amp;PS.pdf</a></li></ul>





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Luton Borough Council

Allocations & Lettings Officer (Temporary Accommodation)

<h2>About the job</h2>Salary: £53,460 - £56,681 a year pro rata plus £3,203 car benefit allowance Hours per week: 37 Contract type: Fixed Term / Secondment (until 31st March 2026) We are seeking a passionate and driven professional to take on the role of Permanency Lead, a position at the heart of our work to ensure that children and young people achieve timely, appropriate and lasting permanency. This is a pivotal role within Children’s Social Care, promoting best practice across all operational teams, reporting performance to senior leaders and working with external partners including Foster East and Adopt East.You will lead on embedding permanency within our service, ensuring that the Council’s statutory responsibilities to safeguard and promote the welfare of children are consistently delivered. As part of this, you will oversee high-quality permanency planning meetings, strengthen early planning approaches such as foster to adopt and concurrency planning, and ensure that permanency decisions and placements are timely, child-centred and robust.The role involves direct line management of the Life Story Work Coordinator and the Improvement Case Manager, as well as dotted line responsibility for adoption family finders and the Fostering and Permanency Panel administrator. You will act as advisor to the Panel, providing professional guidance and quality assurance for the work presented. Alongside this, you will develop innovative approaches to finding and supporting permanent families, drawing on research, best practice and meaningful consultation with children, carers and adoptive parents.This is a varied and influential role that combines leadership, practice development and partnership working. You will contribute to shaping policy, practice and innovation in permanency, ensuring that looked after children, foster carers, special guardians and adoptive families all have a voice in shaping our services.Please note this role does not attract sponsorship.<h2>About you</h2>We are looking for a skilled and motivated social work professional with substantial post-qualifying experience in child and family social work, including child protection, care proceedings and permanency. You will hold a recognised social work qualification and be registered with Social Work England. Your deep understanding of current legislation, national standards and best practice in fostering and adoption will be essential to your success in this role.You will be able to demonstrate a high level of competence in permanency practice, combined with the ability to coach, mentor and inspire colleagues. Strong organisational skills are vital, as is the capacity to balance complex and conflicting demands while maintaining a clear focus on the needs of children. Your communication and negotiation skills will enable you to influence and persuade at a senior level, build strong relationships with internal and external partners, and ensure that the child’s voice remains at the centre of permanency planning.We are seeking someone who can think and plan strategically while also delivering at an operational level. You will be committed to driving high standards of professional practice, leading by example and promoting innovation in permanency support and family finding. Above all, you will share our commitment to ensuring that every child and young person can grow up in a safe, stable and loving environment.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1632737&amp;ptId=12014" target="_blank">download: PREF105385 202504 M5 Permanency Lead .pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1632738&amp;ptId=12014" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li></ul>





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Permanency Lead

<h2>About the job</h2>Salary: £39,152 - £41,771 a year Hours per week: 37 Contract type: Permanent&nbsp;Luton Council is seeking a dynamic and innovative Vision Rehabilitation Specialist to join our dedicated team. This is an exceptional opportunity for a professional with significant post-qualifying experience in the rehabilitation of visually impaired and deafblind individuals.Key Responsibilities:<ul><li>Complex Case Management: Handle complex and challenging cases, ensuring compliance with health and safety policies, and providing crisis intervention when necessary.</li><li>Customer Satisfaction: Demonstrate a commitment to customer satisfaction, with experience in advocacy and user/carer involvement, promoting client participation in developing their own care/support plans.</li><li>Coaching and Mentoring: Offer guidance, supervision, and mentorship to Outreach Workers and Social Care Assessors, fostering professional growth and effective case work practices.</li><li>Collaborative Working: Engage in partnership and inter-agency collaboration, promoting the benefits of a multi-disciplinary team approach to optimise resources and reduce duplication.</li><li>Communication: Effectively communicate with visually impaired or deafblind service users, their carers, and a variety of professionals, imparting new skills and strategies to enhance independence.</li><li>Record Maintenance: Maintain high-quality records, and produce clear, concise reports and correspondence using Council computer database and case recording systems.</li><li>Resource Management: Make professional judgments and negotiate resources within a multi-disciplinary setting, designing cost-effective care packages while understanding the financial implications.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>Essential Qualifications and Skills:<ul><li>Educational Background: Dip HE in Visual Rehabilitation Studies or equivalent (minimum Level 5, 2-year full-time course or part-time equivalent).</li><li>Professional Registration: Accredited by the Rehabilitation Workers Professional Network, recognized by the Professional Standards Authority for Health and Social Care.</li><li>Legislative Knowledge: In-depth understanding of social care legislation and regulations, including the Care Act 2014, Sensory Best Practice Guidance, Making Safeguarding Personal, and more.</li><li>Customer Interface Experience: Skilled in working within a customer-focused environment with different adult social care client groups.</li><li>Organizational Skills: Ability to manage competing pressures and priorities, plan workloads effectively, and meet strict deadlines while maintaining high standards.</li><li>Commitment to Equality: Strong knowledge and understanding of equality issues, ensuring non-discriminatory service delivery.</li><li>Ongoing Development: Committed to personal and professional development, with a willingness to undertake post-qualifying training and acquire new skills.</li></ul>Additional Requirements:<ul><li>Home Visits: Ability to visit customers and families in their homes daily.</li><li>Flexible Working Hours: Willing to work outside normal office hours occasionally.</li><li>Research and Project Work: Engage in small-scale projects related to the rehabilitation needs of visually impaired or deafblind service users.</li><li>Practice Educator Training: Willingness to undergo training to support educational practice within the team.</li></ul>If you are passionate about making a difference in the lives of visually impaired and deafblind individuals and possess the expertise and dedication required, we encourage you to apply for this rewarding role.Join Luton Council and be a part of a team that values excellence, collaboration, and innovation in service delivery.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1654564&amp;ptId=12010" target="_blank">download: Vision Rehabilitation Specialist JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1654565&amp;ptId=12010" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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Vision Rehabilitation Specialist

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Gas &amp; Water Compliance Officer (P01713) Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service 37 hours per week (hybrid working) With over 9000 homes in our borough, we are proud of our 99.98% gas safety compliance rate – but we can always do better. If you are passionate about making a difference and driving service improvements through effective and robust contract management, we would like to hear from you. As our Compliance Officer (Gas and Water Hygiene), you will take a lead role in managing all aspects of Gas and Water Hygiene work, taking the lead on managing our ongoing programme of upgrades of our boiler replacement programme. Managing a range of contractors, you will oversee small, medium and large-scale projects putting the customer’s needs at the heart of all your projects. Health and Safety must be in the forefront of what you do.Equally, you will ensure policies are adhered to throughout the service and have experience of producing and interpreting KPI's to drive continuous improvements across the contracts. The Ideal Candidate: It is essential you have relevant technical knowledge and experience of managing operational contracts.We are looking for a self-motivated individual with a strategic approach to work and the skills to introduce new ideas and working practices.This role requires Gas Safe Registration or a Level 4 VRQ in Gas Safety Management plus BOHS P901: Legionella Management or an HABC Level 2 Award in Legionella Awareness or equivalent experience. You will need a strategic mind-set, excellent budgetary control experience but most of all the desire to drive improvements, ensure continued high levels of contractor performance and to deliver the values and behaviours set out by the council. About us: Based in the heart of Welwyn Garden City, we offer you a friendly working environment where our staff are valued and heard. Our CORE values guide everything we do -Collaborative, Open, Responsible, Excellent. We offer flexible working to support your work life balance, generous annual leave and the local government pension with an employer contribution of 19.5%. We offer training and development.You will have access to health and wellbeing events and our cycle to work scheme, plus a discount for the local GLL sports facilities. Our full list of benefits can be found here -<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> If you would like to build your career with us, apply! We do not offer sponsorship for employment in the UK. Closing date for applications is 7 December 2025. Remote assessments will be held on 10 December 2025. Face to face interviews will be held on 15 December 2025. Keywords: Welwyn Hatfield Borough Council, local government, gas safety, water hygiene, compliance, legionella management, contractors, improvements

Compliance Officer - Gas & Water (P01713)

Job Title: Digital Services Support Manager Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required from time to time Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews<h4>About the role</h4>We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basisYou will be responsible for:<ul><li>The day-to-day support of all applications, infrastructure and communications equipment</li><li>Management of Service Desk, 2nd and 3rd line engineers</li><li>Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you</li><li>Creating technical designs and specifications</li><li>Delivery of projects within timescales and within budget</li><li>The Incidents and Problems process for Digital Services</li><li>Being an active member of the Change Control Board, Service Reviews and Project meetings</li></ul>You will also be required to provide out of hours escalation support to the out of hours engineers every other week<h4>About you</h4>Essential &nbsp;<ul><li>Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4.</li><li>Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools.</li><li>Proof of management experience, setting objectives and performance management</li><li>Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability.</li><li>Experienced in implementing and maintaining change control processes to support stable and secure service delivery</li><li>Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement</li><li>This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available</li></ul>Desirable<ul><li>Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices</li><li>Experience working with SQL databases, including querying and data management.</li><li>Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features.</li><li>Demonstrated project management experience, including planning, execution, and stakeholder coordination.</li><li>Understanding of public sector procurement processes, including compliance and vendor engagement.</li></ul>Experience in asset management, including tracking, lifecycle management, and reporting.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Mark.Green1@hertfordshire.gov.uk" target="_blank">Mark.Green1@hertfordshire.gov.uk</a> for an informal discussion about the role.InterviewDate: to be confirmedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Digital Services Support Manager

Job Title: Team Manager - Income &amp; Financial Assessments team Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We have an exciting opportunity for a motivated and experienced individual to join us as Team Manager for our Income &amp; Financial Assessments team. You’ll lead a team of around 40 staff, overseeing accurate assessments of financial contributions toward care costs. Reporting to the Head of Service or a Senior Manager, you’ll manage up to three Team Leaders, ensuring timely assessments, strong team performance, and effective staff support.<h4>About the role</h4>Main areas of responsibility includeLeadership: Provide clear direction and leadership to the Income &amp; Financial Assessment teams, aligning work with strategic goals.Service Improvement: Lead initiatives to streamline financial assessment processes and enhance debt recovery, with a focus on prevention.Process Design: Collaborate with experts to design services that meet user needs and improve operational efficiency.Communication &amp; Culture: Promote open communication and a strong customer service ethos across the team.Project Delivery: Lead service transformation projects, including process redesign, tech adoption, and staff development to improve reporting and performance.Partnerships: Build and maintain effective internal and external partnerships.Stakeholder Engagement: Manage enquiries from elected officials and key stakeholders with professionalism and insight.Prioritisation: Balance competing priorities while upholding the Council’s RISE principles.Legislative Knowledge: Apply a strong understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.The Income and Financial Assessment Team is undergoing a period of transformation of our processes and practice, maximising existing systems and encouraging digital solutions. You will have a vital role in leading a number of these initiatives<h4>About you</h4>Essential:<ul><li>Degree-level qualification or equivalent experience.</li><li>Leadership experience in a similar role, ideally within income or financial assessments</li><li>Experience in service planning and redesign to improve customer experience.</li><li>Understanding of social care principles and their application in financial processes.</li><li>Excellent communicator with a focus on customer service.</li><li>Track record of leading service transformation and using technology effectively.</li><li>Skilled in building collaborative partnerships with stakeholders.</li><li>Strong problem-solving and prioritisation skills.</li><li>Experience handling enquiries from elected officials and external stakeholders.</li><li>Committed to continuous learning and leadership development.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level Manager job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:jotham.wanyoni@hertfordshire.gov.uk" target="_blank">jotham.wanyoni@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: Week commencing 24 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Team Manager

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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Delivering quality and excellent service
 Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
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The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
 The Post
Shared Technology Services are looking for a Finance Officer to support the Financial Controller in providing efficient and timely support in the provision of a comprehensive professional finance service that fulfils partner Councils statutory, corporate and operational requirements.
Other responsibilities include assisting the Financial Controller in monthly budget monitoring, monthly recharges to Partner Councils and analysing weekly GL and PO Reports. The successful candidate will be required to run Oracle and other financial reports promptly when required to facilitate data analysis and decision making.
The successful candidate will also be dealing with Accounts Receivable (raising Customer invoices), Accounts Payable, including checking the receipting and coding of POs, downloading supplier invoices, payroll, overtime and reconciliations (both, supplier and customer accounts), as well as preparing the numbers for budgets, annual accounts and strategic financial forecasts.
The Person
We are looking for a candidate with excellent numeracy and IT skills equipped with strong interpersonal skills and the confidence to represent STS Finance at meetings and other briefings etc.
The successful candidate will possess good problem solving skills, be proactive and very-well organised, and have good Excel skills to accurately prepare financial reports. &nbsp;
The successful candidate will have experience of working in local government or possess other relevant experience. It is highly desirable that the candidate holds an accounting qualification and / or experience in finance and accounting. It is also expected that the candidate will possess good working knowledge in Accounts Payable and financial ERPs (Oracle). &nbsp;
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
<ul>
<li>27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service</li>
<li>Very generous employer pension contribution</li>
<li>Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)</li>
<li>A wide range of family friendly policies such as parental leave</li>
<li>Access to affordable parking nearby</li>
<li>Access to our Zipcar scheme&nbsp;</li>
<li>Access to our Employee Assistance programme for free confidential counselling</li>
<li>Season ticket loan for public transport</li>
<li>Cycle to work scheme and good onsite facilities</li>
<li>Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers &nbsp;</li>
</ul>
Closing date: Thursday 20 November 2025 (23:59)- We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested in this role, we advise that you apply as soon as possible"
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


Applications from candidates who have applied for this role in the last 6 months will not be considered.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. &nbsp;
Brent has a positive approach to flexible working.
&nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a>&nbsp;

Brent Council

This is Brent

Finance Officer

Job Title: Fair Access Officer Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 15 Location: Stevenage Contract Type: Fixed Term until 31st March 2026 Directorate: Childrens Services<h4>About the team</h4>The Admissions &amp; Transport Team is a fast paced, dynamic service working within Childrens Services. The Fair Access Team sits within this department and secures school places for children who may have had a disrupted education or may have had difficulties in accessing an educational placement.<h4>About the role</h4>You will take responsibility for securing educational provision for a caseload of children who are reintegrating into school, and coordinating their support package.&nbsp;This is a high volume role where you will make full use of your negotiation, communication and professional skills to place children in appropriate education provision in accordance with Hertfordshire’s Fair Access Protocol.You will be working in partnership with schools and a range of other agencies to make a real difference to the outcomes for children.&nbsp;<h4>About you</h4>Essential:<ul><li>You will need experience of working with challenging/vulnerable young people within an educational environment.</li><li>You should have the ability to influence and work collaboratively with schools, and experience of successful liaison with senior school staff including Head Teachers.</li><li>Experience of effective and successful working in multi-agency settings and seeking solutions including the chairing of multi-agency meetings and constructing support packages for children with additional needs.</li><li>You will be confident, diplomatic and calm in sensitive situations (including discussing children’s disabilities or special needs with parents/carers) and resilient when dealing with complex issues and complaints.</li><li>You must be a proficient IT user - word processing, spreadsheets, databases and email, with good problem solving and analytical skills to produce and manipulate statistics and reports.</li><li>You will be educated to minimum A Level or equivalent, with a minimum GCSE Grade C in English and Maths or able to demonstrate equivalent level of achievement through work experience. Knowledge of legislation of school admissions, exclusions and education administration would be an advantage.</li></ul>Desirable:<ul><li>Driving licence and access to a vehicle - the ability to get to meetings within schools by car</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Deborah Roberts (<a href="mailto:deborah.roberts@hertfordshire.gov.uk" target="_blank">deborah.roberts@hertfordshire.gov.uk</a>)Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Fair Access Officer

<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





<ul></ul>

Customer Coordinator

<ul></ul>





Neighbourhood Team Leader Fixed term contract until 31 March 2026 18.5 hours per week (hybrid working) Starting salary £45,647 pro rata with progression to £48,879 pro rata through annual increments subject to satisfactory service Are you a passionate housing professional who wants to make a real difference to our tenant’s lives? We are looking for an exceptional TeamLeaderto join our Neighbourhoods team.This exciting role involves overseeing the delivery of tenancy services.This includes managing operational aspects of neighbourhood and estate management to enhance communities, resolving complex tenancy management cases, developing services, and ensuring that we meet our corporate priorities and performance indicators.The role also involves providing leadership to a team of Neighbourhood Officers to ensure outstanding service delivery, managing performance, and motivating and developing staff.We are looking for anenthusiasticleaderwho has:<ul><li>Experience of delivering in a tenancy or housing management role or relevant housing related area.</li><li>Up to date housing knowledge.</li><li>Strong leadership skills with the ability to set clear objectives, manage performance, motivate, and coach staff.</li><li>Excellent communicator and able to collaborate and foster effective partnerships.</li><li>Excellent customer care.</li></ul>The Neighbourhood team is very friendly and supportive and working at Welwyn Hatfield Borough Council is a rewarding experience. We look forward to receiving your application.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. You will also need a full driving licence and access to a car. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Career</a> Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We do not offer sponsorship for employment in the UK. Closing date for applications is 16 November 2025.Remote assessments will be held on 20 November 2025.Face to face interviews will be held on 24 November 2025. Keywords: Housing, Neighbourhoods, Tenancy, Team, Leader, Communities, Hybrid, Hertfordshire, Enforcement, Social Housing, Customer, Service, Support, Tenants.

Neighbourhood Team Leader (RP0149)

<h4> Job Description </h4>Overview Are you detail-oriented, passionate about data protection, and keen to make a real difference in how information is managed? Do you thrive in a role where you ensure compliance and provide valuable guidance? If so, London Borough of Harrow has a fantastic opportunity for you!We're looking for a motivated Information Governance Officer to join our supportive Information Governance Team within ICT Services.In this important role, you will:<ul><li>Process and manage a high volume of information rights requests, including Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring they are handled within statutory timescales.</li><li>Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, FOI, and EIR.</li><li>Provide best practice advice and guidance on Data Protection and Information Governance issues to the organisation and our residents/customers.</li><li>Effectively manage and utilise key systems such as iCaseWorks and Adobe Redaction software.</li><li>Take ownership of information rights requests within a specified service area (Corporate, Adults &amp; Children's, or Environment &amp; Planning).</li><li>Respond to queries and investigate complaints from the public regarding access to information and data protection, independently resolving low to mid-level cases.</li><li>Contribute to the development and maintenance of Information Governance policies and procedures.</li><li>Prepare training materials and potentially deliver training on Data Protection and Information Governance.</li><li>Serve as a primary point of contact for your designated service area regarding SARs, FOIs, and disclosures.</li><li>Assist in identifying the cause of service changes and contribute to developing practical solutions.</li><li>Review records prior to release, undertaking necessary redactions to ensure legislative compliance.</li><li>Champion the delivery of Information Rights requests and compliance across the council.</li></ul> About You We are looking for someone who is:<ul><li>Highly organised and detail-oriented with a strong understanding of data protection principles.</li><li>An excellent communicator with strong written and verbal skills.</li><li>Able to work collaboratively as part of a team and engage effectively with multiple stakeholders.</li><li>Sensitive and able to handle confidential information appropriately.</li><li>Proficient in IT skills, with the ability to produce high-quality documents and reports, and ideally experience with systems like Adobe and Microsoft Office.</li><li>Able to prioritise their own workload and meet tight deadlines.</li><li>Committed to providing great customer service.</li><li>Eager to learn and develop their knowledge in Information Governance.</li></ul>Ideally, you will also have:<ul><li>An Information Rights certification or relevant qualification, or equivalent relevant work experience.</li><li>Previous experience working within a local authority Information Governance Team.</li><li>Experience of supporting projects.</li><li>The ability to produce and analyse performance data for service improvement.</li><li>Experience in delivering or developing training.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=22253&amp;hashed=442859601" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Harrow Council

Information Governance Officer

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a dedicated and experienced Team Manager to lead our innovative, newly established Adults Integrated Front Door Service.You will be central to a new service model focused on preventing, reducing, and delaying demand for long-term care. This is achieved by effectively triaging and resolving resident needs through successive tiers of preventative interventions, thereby reducing pressure on our long-term case management teams. A key component of this model is the integration of Care Management and Occupational Therapy resources and practice to ensure a more holistic and joined-up service.As Team Manager, you will be a strong leader responsible for overseeing a multi-disciplinary team, which includes Social Workers, Care Managers, Occupational Therapists, Occupational Therapy Assistants, and administrative staff. Your core focus will be to ensure the provision of high-quality care and support for vulnerable adults.The successful candidate will use their strong leadership skills to manage complex cases and promote best practice across the team, ensuring full compliance with relevant legislation. You must possess excellent communication abilities and demonstrate an unwavering commitment to safeguarding and well-being as you lead this critical service area. About You The ideal candidate will have a strong background in healthcare management, excellent leadership skills, and a passion for improving the quality of life for those in need. If you are committed to making a positive impact and have the expertise to lead a dynamic and compassionate team, we would love to hear from you. Join us in our mission to enhance the well-being of our community and make a meaningful difference in the lives of others.Key Responsibilities:<ul><li>Manage, develop, &amp; support a team of Social Work and OT practitioners. Provide guidance, reflective supervision, and manage performance issues.</li><li>Oversee the delivery of high-quality, person-centred services that meet statutory guidelines and organisational standards. This includes making evidence-based decisions and applying a strengths-based approach.</li><li>Compliance and quality assurance: ensure the team meets legal obligations, such as those under the Care Act, and upholds standards for case recording.</li><li>Manage the team's staffing budget and any delegated budgets for care packages, ensuring financial policies and procedures are followed.</li><li>Work with local partners, other agencies, and service providers to ensure effective service integration and communication.</li><li>Support the professional and personal development of team members.</li><li>Manage complex and sensitive situations, with a focus on safeguarding and risk management.</li><li>Foster a positive and professional team environment. </li><li>Maintain accurate records and contribute to service development. </li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=19137&amp;hashed=-1541998802" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Team Manager – Integrated Front Door Service

<h2>About the job</h2>We are looking for a Family Support Worker who 'Dares to be different’. You will play a crucial role in supporting our families and pupils to achieve their highest potential by providing timely and appropriate support in a friendly and professional manner. You will also be part of the Safeguarding Team as a Deputy Designated Safeguarding Lead.<h2>About you</h2>If you are passionate about supporting families please come and join our talented team.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659353&amp;ptId=12001" target="_blank">download: Family Support Worker JD Oct 25.pdf</a></li></ul>





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Family Support Worker

<h2>About the job</h2>The Chiltern School aspires to be a forward thinking ‘Centre of Excellence’, where we put the pupils at the heart of all decision making. We endeavour to take a holistic approach, valuing the whole child.We are looking for Learning Support Assistant Level 1 staff. We can offer flexible working hours for this post.<h2>About you</h2>If you are passionate about education, have high aspirations for young people and you have the ability to engage pupils in motivating and creative learning, come and join our talented team.Please visit our website to apply using our application form.<h2>Application process</h2>* Please do not apply on this site *Please visit the website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><ul></ul>

Learning Support Assistant Level 1

<h2>About the job</h2>We are looking for School Health Care Assistants to join us to assist pupils and staff deliver daily personal care and medical needs.<h2>About you</h2>This post would suit someone with experience in personal care and medical processes within a school setting with the ability to respond and communicate empathetically with children and young adults.<h2>Application process</h2>*&nbsp; &nbsp;Please do not apply on this site&nbsp; &nbsp;*Please visit our website to apply <a href="https://chiltern.beds.sch.uk/current-vacancies/" target="_blank">https://chiltern.beds.sch.uk/current-vacancies/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1659332&amp;ptId=11999" target="_blank">download: Health Care Assistant Sept 25.pdf</a></li></ul>





<ul></ul>

School Health Care Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0702/P2297_Financial_Transactions_Supervisor.pdf" target="_blank">P2297_Financial_Transactions_Supervisor</a></li>
</ul>





Financial Transactions Supervisor
£38,949 to £42,500 inclusive annual salary + up to 19.7 percent employer pension contribution.&nbsp; 
Permanent, full-time (37 hours per week) 
Flexible working options (including hybrid)
P2297
About the role
St Albans City and District Council is seeking a skilled Financial Transactions Supervisor to oversee accounts payable, receivable, and cash handling operations. You will supervise a small team, ensuring accurate and timely financial transactions and reconciliations. Key responsibilities include monitoring regulatory compliance, guiding team members, and improving procedures. Strong technical knowledge of financial systems, leadership experience, and the ability to interpret financial regulations are essential.
About you
You are a confident leader with a strong understanding of financial systems and practices. Your attention to detail ensures accuracy in financial transactions, and you’re skilled in reconciliations and compliance with regulations like VAT and financial legislation. You’re highly organised, able to manage multiple tasks, and support your team effectively, offering guidance and training where needed. Excellent problem-solving skills help you address complex financial issues, and you’re comfortable working with large data sets, using Excel to analyse and present financial information. Your communication and interpersonal skills enable you to work well with both financial and non-financial colleagues.
Whilst Local Government/Public Sector experience is desirable, this is not essential. You will be receiving support, training, and guidance to ensure that you settle in your role.
If you are enthusiastic, pro-active, proficient in using Excel, with strong attention to detail, with strong organisational and communication skills and if you are ready for a new challenge, we would love to hear from you!
Our team is friendly, and we work well together. Our office is based in St. Albans city centre, great location with excellent transport links, car park available and a short walk from the train station. It is <a href="https://www.enjoystalbans.com/" target="_blank">a great place to live and work</a>.
In addition to working within a great team and a comprehensive salary you will have access to:
<ul>
<li>28.5 days basic annual leave (increasing with service) + bank holidays.</li>
<li>Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions</li>
<li>Flexible working options</li>
<li>Staff Parking Permit</li>
<li>Reimbursement of professional fees</li>
<li>Comprehensive development and training</li>
<li>Discounted membership at selected local sports and fitness centres</li>
<li>Access to discounts and benefits via online platform</li>
</ul>
Additional Information
<ul>
<li>Disability Confident We are proud to be a&nbsp;<a href="https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer" target="_blank">Disability Confident employer</a>and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.</li>
<li>Safeguarding This post is subject to a Basic Disclosure Check.</li>
<li>English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/573013/english_language_requirement_public_sector_workers_code_of_practice_2016.pdf" target="_blank">Further information about the legal requirement can be found here.</a></li>
</ul>
<ul>
<li>A minimum of AAT Level 3 is required.</li>
</ul>
For an informal discussion, please contact Severin Pischl, Finance Manager – Systems and Controls on <a href="mailto:Severin.Pischl@stalbans.gov.uk" target="_blank">Severin.Pischl@stalbans.gov.uk</a>
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants.&nbsp;The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.&nbsp;
For full details and to learn more about us visit <a href="https://www.stalbans.gov.uk/jobs-and-careers" target="_blank">Jobs and Careers</a> or email <a href="mailto:recruitment@stalbans.gov.uk" target="_blank">recruitment@stalbans.gov.uk</a> or telephone (01727) 819251 stating your details and the post reference number.
Closing date for applications: 30 November 2025
Interviews are scheduled for w/c: As soon as possible
NOTE:&nbsp; Interviews are conducted throughout the application process.&nbsp; We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

Financial Transactions Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0701/Housing_Register___Ressetlement_Officer_role_profile.pdf" target="_blank">Housing_Register___Ressetlement_Officer_role_profile</a></li>
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About Watford Borough Council Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy. At a glance • £1.4bn local investment happening – mix of public and private funding • 5 major development and regeneration projects happening • 3500 registered businesses • Higher than average working age population • Skilled workforce • Affordable local housing market • Home to many major international head offices The Role:- You will be providing administrative support to assess applications for the Council’s Housing Register, in line with the Council’s housing policies and procedures. Liaising with landlords, dealing with initial enquiries and supporting prospective tenants. Watford Borough Council is currently strengthening its housing service to meet the significant housing challenges faced by its residents. A strong focus will be managing demand for the Council’s Housing Services. What we are looking for:- The successful candidate will have the drive, to ensure the council meets its statutory duty. Key requirements include effective negotiation &amp; communication skills, the ability and motivation to solve problems, personal credibility and an approach that builds rapport and confidence. In return we are committed to supporting you to develop, both personally and in terms of your specialist knowledge. Sound exciting? Come and join our team, come and make a difference Successful applicants will need to attend our Assessment Centre Closing Date: 9am 19/11/25 Unfortunately late applications cannot be accepted. A DBS enhanced check will be carried out for this post. At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Housing Register and Resettlement Officer

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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119 Jobs in Stevenage, UK