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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7945/Job_Profile_CRM_Analyst__Customer_Experience_Lead_-_Feb_2024__002___1_.pdf" target="_blank">Job_Profile_CRM_Analyst__Customer_Experience_Lead_-_Feb_2024__002___1_</a></li>
</ul>





CRM Analyst &amp; Customer Experience Lead

£31,586 - £35,235 Pay award pending
Full time – 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make&nbsp;it&nbsp;thrive.
About the Role

We have an exciting opportunity within our Customer Service Team for a CRM Analyst &amp; Customer Experience Lead who will play a significant role in championing the use of new processes and innovations to ensure our customers have an excellent experience throughout their journey with Rugby Borough Council.
Working as part of a team of Customer Service Advisors, this is a varied role where you will be responding to requests for information about a range of local and County Council services, helping customers to access and pay for services via the telephone emails and face to face. You will require a mind-set that is focused on delivering consistently good customer care.&nbsp;
Using your own skills, knowledge, and experience, you will assist with the on-going development of data capture methods which facilitate management reporting on areas such as value and customer satisfaction.
Your role will be to create and maintain detailed process flow charts relating to the services delivered, sometimes in collaboration with Business Analysts and Data Analysts and to collaborate with the Customer Service Manager and other colleagues to identify Performance Indicators which provide relevant and accurate process information for performance improvement.
To achieve this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.
About You
You will be able to demonstrate the following skills, knowledge, and experience:
<ul>
<li>Experience of dealing with customers both on the telephone and face to face and dealing with requests for information.</li>
<li>Ability to share information, champion ideas and significantly contribute to service improvements.</li>
<li>Experience of using technology and a range of systems to input data and manage relationships with customers.</li>
<li>An initiative-taker who can work with minimal supervision, to see what needs to be done, and to work accordingly.</li>
<li>Experience of team and project work</li>
<li>Able to move forward with service developments, adapt to change and demonstrate a flexible approach.</li>
</ul>
Benefits

<ul>
<li>35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)</li>
<li>Generous Local Government Pension Scheme</li>
<li>Annual leave purchase scheme</li>
<li>Structured Induction Program</li>
<li>Learning and Development opportunities including Future Leaders programmes</li>
<li>Payment of a professional subscription for approved professionals</li>
<li>Family Friendly Policies</li>
<li>Independent Support for your health &amp; wellbeing</li>
<li>Generous compassionate leave</li>
<li>Extra Benefits including Retail Discounts, Car Salary Sacrifice &amp; Cycle to Work scheme and more</li>
</ul>

CRM Analyst & Customer Experience Lead

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>We have an exciting opportunity within West Northants Council.&nbsp;We are looking for an Adult Social Care Worker to join the Review Team. This team undertakes assessments, provides advice, and coordinates support for people who are:<ul>
<li>In hospital</li>
<li>Discharged home with reablement services</li>
<li>Transferred from hospital to settings such as residential Discharge to Assess placements or the Recovery and Independence Bed Unit</li>
<li>The team's remit is to review and consider all options to meet Care Act eligible needs, with a strong focus on promoting and maximising independence, wellbeing, inclusion, and personal control.</li>
</ul>As an Adult Social Care Worker, you will work alongside the Assistant Team Manager and Team Manager as part of a project team.&nbsp;<h2>Additional information</h2>Are you committed and passionate about ensuring people have choice and control over their own care and support needs? Are you able to work in a person-centred manner with people that access our services, identifying their strengths, needs and networks to achieve the best outcomes for each person that promote wellbeing? &nbsp;We aim to prevent, reduce, or delay the need for people to access statutory care and support, maximising independence, and wellbeing in a positive manner wherever possible, delivering the best outcomes for local people that is person- centred.<ul>
<li>Enjoy working in a fast-paced environment, you’re hardworking and committed with enthusiasm for this role.</li>
<li>Have the passion to promote people’s strengths and the ability to make a difference in a safe working approach to social work practices.</li>
<li>You are proactive and can think creatively. You demonstrate problem solving abilities, working alongside people to enable them to find their own solutions.</li>
<li>You exercise professional curiosity rather than accept things at face value or make decisions based on assumptions.</li>
<li>Have up to date knowledge of legislation and demonstrable experience of delivering social care outcomes to people in need.</li>
<li>Have good communication and IT skills.</li>
<li>Able to prioritise, using a risk-based approach.</li>
</ul>A degree or NVQ 4 or the ability to demonstrate knowledge gained through detailed practice and application for procedures in adult social care, is required.This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.The closing date for applications may be brought forward in the event of a high volume of applicants.Please note: There is no option to offer sponsorship or transfer of. You must have Right to work in the UK.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Adult Social Care Worker

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>This is the perfect time to join our Inward Investment &amp; Business Growth Team. We have a newly adopted Economic Growth Strategy setting out ambitious target investment sectors and bold plans to drive inclusive, sustainable growth. You will lead on targeting quality employers to invest in West Northants, utilising our brand new Invest in West Northants brand, generating a pipeline of investment opportunities across a range of sectors.Working collaboratively with internal services such as Regeneration, Development Management and Assets, as well as external partners such as the Department for Business &amp; Trade, you will target, secure and manage inward investment from pre-target to after care.You will use your skills in relationship management to develop effective relationships with commercial agents, developers and property/landowners to manage a portfolio of opportunities for investment. You will be skilled in place-marketing to sell West Northants as a must-invest destination, tailored to our target investment sectors to increase business investment of all scales from SMEs to large corporations into this area.As we develop a new Local Plan as well as look to realise the potential of the Oxford-Cambridge Growth Corridor and the powerhouse that is Silverstone, inward investment is a top priority at West Northamptonshire Council and you could be part of the team leading this. In the wider region, the largescale investments of Universal Studios and Luton Airport’s expansion, including the existing investments within West Northants in relation to Advanced Logistics and Advanced Manufacturing, the world will have its eyes on our area – it will be your job to harness this momentum to benefit our local economy.West Northamptonshire is a place of huge opportunity, world renowned skills, and locational advantage. We in the Economic Growth &amp; Inward Investment Service are at the forefront of capitalising on these strategic assets and establishing new opportunities for growth. Working innovatively, we are proactive in our approach to supporting and growing the local economy with a strong focus on the following areas:<ul>
<li>Inward Investment &amp; Place Marketing</li>
<li>Skills &amp; Employment</li>
<li>Business Growth</li>
<li>Tourism &amp; the Visitor Economy</li>
<li>Funding Programmes &amp; Projects</li>
</ul>Home to over 20,000 businesses and more than 425,000 residents, the value of West Northants' economy (GVA) was valued at around £11.5bn in 2022, supporting around 214,700 jobs. In addition, around 20m visitors flock to the area each year, generated over a £1bn and supporting 14,000 jobs. We want to support and grow the local economy, meaning that our Team must establish a high-profile reputation across the world that West Northants is a place where everyone can thrive, supporting businesses &amp; investors to locate &amp; grow here, upskilling the local labour market and ensuring there are opportunities for all. We must showcase West Northants as a destination for investment, business, tourism and quality of life.This role will be essential in showcasing West Northamptonshire as a destination for investment and business growth, combining place-marketing, sales, negotiation and relationship management to achieve tangible outcomes and securing continuous investment into the area.<h2>Additional information</h2>We’re looking for an expert in the field with proven experience &amp; skills, able to drive and implement initiatives to generate a high-quality pipeline of inward investment enquiries and land enquiries within the area. You will be passionate about working innovatively to showcase West Northamptonshire as the perfect destination for investment, combining creativity with finely honed negotiation skills to achieve tangible outcomes.&nbsp;Exceptional interpersonal and collaboration skills are key. We are also looking for significant experience of working with a range of internal and external partners and forging successful partnerships alongside account management to achieve high performance and significant, sustainable accomplishments for the service. You will be a personable relationship manager with the ability to foster mutually beneficial relationships with contacts at all levels of seniority.You’ll need to have a solutions driven and adaptable approach to working and thrive in a busy environment with a positive approach to challenges!Ideally you will have previous experience of securing inward investment within a local authority, with experience of project management, place-marketing and an understanding of the commercial landscape. You will be able to smoothly manage and develop a pipeline of enquiries, handling all relevant processes whilst being able to use your own initiative to 'think outside of the box’. You’ll use your great attention to detail to ensure our activities are innovative, creative and achieve high level results. You will be dedicated to land investment and become a fountain of knowledge in terms of our available land/premises and offer for investors, able to match opportunities together to secure the investment into our area.Finally, your knowledge of achieving economic growth initiatives will be utilised as part of the wider service, showing your ability to thrive as a team player as well as lead on projects relating to inward investment. You will combine sales and marketing experience, along with expert knowledge to champion business growth and investment in the area.<h2>Company information</h2> At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Inward Investment Account Manager

<ul></ul>





<h2>Job introduction</h2>We offer a wide range of benefits to our employees, these include:<ul>
<li>
Generous annual leave entitlement starting at 28&nbsp;days annual leave per year, 29&nbsp;days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li>
<li>
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.</li>
<li>
Cycle to work scheme.</li>
<li>
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li>
<li>Car Lease scheme.</li>
<li>
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li>
<li>
Ongoing training and development opportunities.</li>
<li>
A variety of flexible working options&nbsp;</li>
<li>
Our West Ways of Working&nbsp;– We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li>
<li>
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li>
</ul><h2>About the role</h2>Obelisk House provides exceptional levels of support in residential and Dementia care.It is situated in a residential suburb in&nbsp;Northampton and it offers a wonderful living environment in which our residents can enjoy an enhanced quality of life.We have teams of friendly and committed staff who provide the highest level of dementia care and residential care.With our great accommodation and facilities and a programme of activities, our care home evoke a home from home atmosphere in which our residents can feel comfortable, content and very well cared for.<h2>Additional information</h2>
As we offer full hands-on training&nbsp;with relevant certifications,&nbsp;you don't have to have experience. BUT you do need to have the want and will to make individuals&nbsp;feel seen and cared for.
At minimum we offer&nbsp;2.5 weeks induction training and a further 2-4 weeks "Buddy&nbsp;scheme" too. We will settle you in, gradually.
This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Apply now!
As we may close this vacancy early, if we receive sufficient applications for this role before the expiry date.&nbsp;
Career development and training opportunities &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Our team’s learning and development is very important to us. It ensures we have the right people, with the right skills, doing the right job. We are committed to career development and have a variety of career pathways, for those who want to progress or specialise.All new starters are required to complete the Care Certificate, if not already completed previously, alongside mandatory training within their induction period. Courses are updated throughout your employment.<h2>Company information</h2>Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.When potential is unlocked, talent thrives.Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.West Northants Council, where careers thrive.

Relief Care Support Assistant (Obelisk House, Kingsthorpe)

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>We have an opportunity within the social and Leisure team Gladstone Rd resource Centre which provides exceptional support to adults with learning disabilities.&nbsp;Gladstone Road Resource Centre Is situated close Northampton town Centre and is a dedicated service with the focus being on person centered support to enable people to take part in a day to day activities such as swimming, the gym, volunteer projects to name but a few. &nbsp;Those who access this service (customers) are at the Centre of the support we offer. Within the role you will receive continuous training and support, not only from your management but also the team around you, Who are all highly motivated to deliver the best standards of care and support.&nbsp;<h2>Additional information</h2><ul>
<li>You will be a positive role model for those staff you line manage</li>
<li>Be able to demonstrate both good written skills and a sound understanding of IT (such as Word, PowerPoint)&nbsp;</li>
<li>A good communicator with all around people skills, who can interact with a variety of stakeholders, ranging from customers, carers through to other care professionals</li>
<li>Possess the ability to prioritise workload</li>
<li>A commitment to ensuring standards are maintained</li>
<li>Flexibility and being able to adapt during the day are key attributes for the role</li>
<li>Enjoy working as part of a motivated and customer centered staff team, but also have the ability to work on your own initiative and be self motivated</li>
<li>Ideally a car owner</li>
</ul>This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Day Centre Officer

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The Business Support Team, within Public Health, has an exciting opportunity for two Business Support Assistants to join our fast paced and vibrant team. &nbsp;Both positions are on a full time basis with one permanent contract supporting our commissioning team to commission and monitor contracts across a wide range of health improvement, sexual health and children and young people contracts. The other is a fixed term contract until March 2026, but with a possibility to extend, supporting our busy Substance Misuse programme.<h2>Additional information</h2>Our ideal candidate will have some administrative experience and will be adaptable and able to learn new tasks easily. &nbsp;You will be confident and proficient in a range of Microsoft packages, particularly Excel and the use of finance software or ERP Gold in particular would be extremely beneficial. &nbsp;You will have outstanding note taking and listening skills, with the ability to follow instructions accurately, be an excellent team player, but also with the confidence to work using your own initiative, with an appetite to learn new skills.Crucially, you will need to have the right to work in the UK, as this post is not eligible for sponsorship.&nbsp;For an informal discussion or if you have any queries about the role, please contact Hannah Ellingham at <a href="mailto:Hannah.ellingham@westnortants.gov.uk" target="_blank">Hannah.ellingham@westnortants.gov.uk</a>. &nbsp;Interviews are expected to take place during the week commencing 14th July.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Public Health Business Support Assistant

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here:&nbsp;<a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a><h2>About the role</h2>We are looking for an experienced administrator to join our small team, in a key role. Are you passionate about customer service and business transformation, with good business support experience? If so, you are just the kind of person we need to join the team!We are the Early Education and Childcare Team who provide and are responsible for the administering and monitoring the early entitlements&nbsp;and SEND&nbsp;funding to Early Years sector, which include full day care nurseries, preschool, childminders, Primary schools with nursery classes and Maintained Nursery schools. &nbsp;We aim to deliver efficient and accurate financial services, to support providers to deliver early years services and contribute to improving outcomes for children and families.This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.<h2>Additional information</h2>Applicants will need previous experience of office administration and be comfortable working in an open plan environment as well as working remotely. &nbsp;This is a fast-paced, varied role which will suit someone who can work under pressure, meet deadlines, is friendly reliable and flexible.We are looking for someone who has great organisational skills and has the ability to use their own initiative. &nbsp;Excellent communication skills are essential.&nbsp;You will need:<ul>
<li>Experience of helping to deliver a complex financial or business process</li>
<li>Great customer service skills - we provide a point of contact for service users dealing with funding and process enquiries and queries.</li>
<li>Excellent IT skills, in particular using Excel and accurate data input skills.</li>
<li>A real ‘eye for detail’, and to be methodical and accurate.</li>
<li>To be a great team player who is flexible and enjoys tackling a wide variety of different tasks in an interesting but changeable and fast paced environment.</li>
</ul>If you would like to discuss this position, please call &nbsp;Rehana Karim on 07919 065000 or Beckey Roberts on 07765 781220<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Early Years SEND Administrator

<ul></ul>





<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Our vision for all adults in West Northamptonshire is that they will have healthy and independent lives with easy access to joined up advice and support which will help them to help themselves.&nbsp;&nbsp;&nbsp;As an Assistant Team Manager/Principal Social Worker , you will continue to develop and build on our current strengths-based practice, build the skills, confidence and competence of social workers and their colleagues to work in line with Care Act Guidance and deliver the best possible outcomes for residents.Learn more about our Social Work teams here:&nbsp;<a href="https://www.westnorthants.gov.uk/spotlight-our-key-services-careers-and-our-partners/our-adult-social-work-teams" target="_blank">Our Adult Social Work teams | West Northamptonshire Council</a><h2>Additional information</h2>You will bring proven experience of leadership,practice development and consistent achievement in a safeguarding/social work environment, an understanding of working across health and social care and above all a commitment to people who use, work in and rely on social work services. You’ll need exceptional interpersonal skills, a passion for quality and inclusion and the ability to build, manage and develop effective working relationships with people and partners.&nbsp;Contract until March 2026 - PORT TeamHours:  Our standard hours are 9 to 5 pm, Monday - Fridays.&nbsp;You’ll need<ul>
<li>Higher post qualifying training in relevant discipline or management qualification</li>
<li>Management experience over a range of professional roles with significant experience of managing functions in a number of specialisms e.g. Older People, Mental Health, Learning Disability, Adult Safeguarding</li>
<li>You will be required to drive and have transport.</li>
</ul>Please see the attached Job spec for further information.&nbsp;We may be able to support Sponsorship and/or relocation package, if you have Social Work England in place.&nbsp;If you would like to discuss this role further than please contact <a href="mailto:gina.braithwaite@westnorthants.gov.uk" target="_blank">gina.braithwaite@westnorthants.gov.uk</a>&nbsp;This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate, at our cost.It is also a regulated activity and will be subject to a Children and Adults&nbsp;Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Social Work Assistant Team Manager (Adults) FTC -Internal WNC Only - PORT Team

Social Work Assistant Team Manager (Adults) FTC

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Office based: The Forum, Towcester, NN12 6AFAt West Northamptonshire Council (WNC), our vision is “to make West Northants a great place to live, work, visit and thrive”. We’re looking for a proactive and detail-oriented Business Support Officer to join our Adults teams and help us deliver outstanding services to our community.Our teams work with a wide range of individuals including vulnerable adults, the elderly, people with physical, sensory or cognitive impairments, and people with mental health needs. We are the first point of contact for those in our communities and people we support. We are passionate about working with people to promote independence and dedicated to making a difference in the community.As a Business Support Officer, you’ll play a vital role in supporting the Rural South and East Community team based at The Forum in Towcester. You’ll manage data, coordinate and facilitate meetings, handle correspondence, and ensure the smooth running of administrative systems. Your work will directly support our care management teams and help improve outcomes for adults and transitioning individuals in our community.The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care teams in relation to each person we support.At WNC, we believe in helping our people THRIVE:•&nbsp; &nbsp;&nbsp;Trust – We’re honest, transparent, and accountable.•&nbsp; &nbsp;&nbsp;High Performing – We do the basics well and strive for excellence.•&nbsp; &nbsp;&nbsp;Respect – We value diversity and support each other.•&nbsp; &nbsp;&nbsp;Innovate – We embrace creativity and growth.•&nbsp; &nbsp;&nbsp;Value – We seek continuous improvement.•&nbsp; &nbsp;&nbsp;Empower – We trust and support our people to succeed.We offer a supportive team environment, and opportunities for personal and professional development.This role is a permanent full time position (37 hours a week) based in The Forum, Towcester. The role has been identified as a fixed worker type; this means that you will be expected to work from an office, you will not normally be working from home.Interviews to take place week commencing Monday 14th July 2025.<h2>Additional information</h2>Join Our Team and Make a Meaningful Impact! Are you passionate about making a difference?&nbsp;We’re looking for someone who is:•&nbsp; &nbsp;&nbsp;A strong communicator with excellent attention to detail and organisational skills.•&nbsp; &nbsp;&nbsp;Confident working across several teams and also working autonomously in a dynamic, fast-paced environment.•&nbsp; &nbsp;&nbsp;Skilled in being proactive and prioritising tasks and being able to meet deadlines.•&nbsp; &nbsp;&nbsp;Proficient in Office 365 (or willing to learn).•&nbsp; &nbsp;&nbsp;Experienced in administrative roles, ideally within a busy office environment.A friendly and reliable demeanour is essential, as you will contribute to a positive working atmosphere and interact with many people, including internal and external colleagues and members of the public.Attention to detail in producing clear, concise and accurate records is key. The ideal applicant will have experience in taking minutes and written case/care notes. Knowledge of our internal systems would be beneficial.&nbsp;If you're ready to bring these qualities to our team and make a difference, we encourage you to apply. If you have any queries regarding this role, please email the Senior Business Support Officer: <a href="mailto:Vanessa.Jennings@westnorthants.gov.uk" target="_blank">Vanessa.Jennings@westnorthants.gov.uk</a>.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

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