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Directorate of Resources – Digital, Technology and Change Service
The Operations Team are responsible for the delivery of all end-user computer services for 2200 staff members, this includes the day-to-day running of the ICT service, support of our core line of business applications and adoption of our digital technologies used within the Council. We manage a number of suppliers who provide ICT services under a Service Integration and Management (SIAM) model. The service is the link between the end user and the ICT services.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role
The Service Delivery Manager’s purpose is to ensure collaboration across each of the Towers, all contracts and services are performant and integrated effectively, establishing and maintaining communications channels with Suppliers of Towers, Business Partners, Service Desk and all other stakeholders. This role is also the first escalation point to the Head of Operations. Up to this point, work has been focussed on the transition to the new suppliers, stabilisation of the service and implementing new technologies such as SharePoint, we now want to help the organisation transform by making the best use of the new systems whilst providing continuous service improvement to the existing services.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
About you
We are looking for someone committed to ensuring excellent service delivery, with the diplomacy and analytical skills to investigate why an issue occurred, take the learning from this and improve processes. You should be confident in championing our core digital technology and be able to support the organisation in adopting it. This will be a key part of the role over the next six months. You should have demonstrable experience working with a Service Management tool, ideally in a Digital Technology environment. This role is the first escalation point for service issues, and this involves regular communication with service users and our suppliers; you represent the service user's voice.
Some items on the roadmap that you will be helping to deliver are digital adoption, further improvements to ServiceNow; including customer-facing forms and processes, driving down aged incidents and requests to help meet our Zero (aged) Incident Target, and a Capability Maturity Model Integration (CMMI) exercise with stakeholders and suppliers to ensure we are the achieving a best practice level of service.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential  Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity 
Our offer We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: • Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave • A wide range of flexible working opportunities • Modern working environment at the Civic Offices in the heart of Reading • Local Government Pension Scheme (LGPS) • Life Assurance - three times your annual salary (for members of the LGPS) • On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted • Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax To arrange a confidential discussion on this position please contact <a href="mailto:Tracey.Sloan@reading.gov.uk" target="_blank">Tracey.Sloan@reading.gov.uk</a> Closing Date: Sunday 10th August Interview Date: Friday 15th August 2025 Interview Process: To be confirmed Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Reading Borough Council

Service Delivery Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0718/Technology_Operations_Manager.pdf" target="_blank">Technology_Operations_Manager</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an excellent opportunity available for an Technology Operations Manager to join our proactive DDaT team at Wokingham Borough Council on a full time, permanent basis. As Technology Operations Manager, you will be responsible for the Council’s operational technology support services. This is a pivotal role, responsible for ensuring the seamless delivery, reliability, and evolution of our technology services across the Council
Teams within the service area include IT service desk, Tech Support, Infrastructure (through matrix management), performance standards of IT service delivery. The Digital, Data and Technology service is responsible for the creation and delivery of the Councils Digital and Technology Strategy and fulfilling the digital ambition of the Council, including the adoption of technology to improve the customer experience. Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐&nbsp;A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
⭐&nbsp;An excellent local government pension scheme
⭐&nbsp;An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐&nbsp;Use of a free onsite gym (located at Shute End office)
⭐&nbsp;Salary sacrifice car &amp; cycle to work schemes
⭐&nbsp;And much more!
Key responsibilities: 
<ul>
<li>Working collaboratively with the Senior Managers in the Digital, Data and Technology service and wider leadership teams of the Council and stakeholders to deliver the objectives of the Council’s Digital and Technology Strategy, in line with the Council Plan - making sure that the voice of the customer and user experience is included within technology service delivery</li>
<li>Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency. This involves analysing performance data, identifying areas for improvement, and implementing changes</li>
<li>Establish and maintain strategic relationships across the Council, it’s partners and customers to ensure that there is a long-term view of technology projects and initiatives that will influence and shape the Digital and Technology Strategy. Liaison with other Local Authorities and suppliers to seek best practice.</li>
<li>Stay up-to-date with government priorities, regulations and guidelines relating to the secure, legal and ethical use of data and technology and spread awareness throughout the organisation.</li>
<li>Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement are maintained.</li>
</ul>
Candidate requirements: 
<ul>
<li>Expert knowledge of ICT Service Delivery Management</li>
<li>Expert knowledge of ICT service performance management and the continuous improvement lifecycle.</li>
<li>Expert knowledge of the ICT Project and Operational best practice processes</li>
<li>Experience of major incident management</li>
<li>The ability to drive change, anticipating and resolving issues, managing risks and mitigations to maximise ICT service delivery.</li>
</ul>
Our area: 
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and apply today! Alternatively, if you would like to have an informal discussion about the role, please e-mail <a href="mailto:simon.beasley@wokingham.gov.uk" target="_blank">simon.beasley@wokingham.gov.uk</a>&nbsp;
Closing date: Sunday 31st August 2025, 11pm&nbsp;&nbsp; Interviews: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. 
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.   
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Wokingham is an equal opportunities employer.&nbsp;

Wokingham Borough Council

Technology Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9722/Waste_P_G_IT_Programme_Manager_170725.pdf" target="_blank">Waste_P_G_IT_Programme_Manager_170725</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



IT Programme Manager – 18 Month Fixed Term Contract
We have an excellent opportunity available for an IT Programme Manager to join our proactive IT Programs team at Wokingham Borough Council on a full time, 18-month fixed term contract
As one of the IT Programme Management team, you will play a key role in delivering our Waste IT services, and planning and enforcement improvement program. As part of the Waste Program, you will be responsible for delivering the IT systems and services, as well as driving and ensuring the migrations and integrations that will ensure IT platforms and vendor platforms communicate effectively with WBC infrastructure and can deliver the required Waste Services to our residents.
In addition, you will advise on best practice systems and IT to ensure our current planning and enforcement solution is current, optimal and future proofed and then drive the identified opportunities to fruition.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐&nbsp;A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
⭐&nbsp;An excellent local government pension scheme
⭐&nbsp;An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐&nbsp;Use of a free onsite gym (located at Shute End office)
⭐&nbsp;Salary sacrifice car &amp; cycle to work schemes
⭐&nbsp;And much more!
Key responsibilities
<ul>
<li>Responsible for the daily delivery of IT components of the Waste Re-Servicing transformation program working alongside the Waste re-servicing Program Manager and Netcall CX Upgrade Program Manager with collaboration across Council Directorates as required.</li>
<li>Responsible for the Programme&nbsp;Governance and subsequent delivery of the&nbsp;Planning and Enforcement improvement program&nbsp;with collaboration across Council Directorates.</li>
<li>Responsible for Sourcing and full life cycle delivery of the Pl&nbsp;Planning and enforcement improvement program.</li>
<li>Responsible for coordination of all IT related activities required to support the delivery of the Waste Re-Servicing transformation program working closely with the Waste Service Lead, Customer Services Lead, Waste and Technology, Business Change Managers, PMO and Project Managers to ensure successful implementation and impact management.</li>
<li>Accountable for the tracking of Programme level related risks across the Council with appropriate escalation and facilitation of risk and assurance sessions with senior leaders to understand potential issues, seek mitigations and provide successful delivery of services.</li>
</ul>
Candidate requirements
<ul>
<li>Relevant Programme and Project Management qualification or skills and experience (MSP or similar).</li>
<li>Educated to degree level (or be able to demonstrate equivalent knowledge, skills and aptitude).</li>
<li>Proven ability in managing projects, other managers and staff to achieve agreed outputs, within budget, including benefit realization.</li>
<li>Experience working with and alongside technical teams including managing technical projects</li>
<li>Proven experience and evidence of working in multiple technical &amp; analytical disciplines (data, system &amp; workflow improvements, portals)</li>
</ul>
Our Area
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools including 69 primary and 21 secondary schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and apply today. Alternatively, if you would like to have an informal discussion about the role, please e-mail <a href="mailto:rich.knowles@Wokingham.gov.uk" target="_blank">rich.knowles@Wokingham.gov.uk</a>
Closing date: &nbsp;17th August 2025, 11pm Interviews: TBC
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. 
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.   
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Wokingham is an equal opportunities employer.&nbsp;

3 IT Support Jobs in Berkshire, UK