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Job Description Quality Assurance Officer – Housing Repairs and Maintenance Salary: £33,531 - £38,052 per annum Grade D Permanent Contract Full-time 37 Hours per Week&nbsp; Our customers are at the heart of everything we do.&nbsp; As one of our Quality Assurance Officers you will be required to liaise with staff across various departments, residents, and contractors on a daily basis, ensuring a high level of customer service. This is a varied, fast paced, demanding role which will include monitoring repair works through to completion, ensuring our customers are kept fully informed. To be considered, you will need to understand the importance of customer care and be able to demonstrate this in your dealings with issues that arise.&nbsp; You will also need to be proficient in dealing with customer complaints and writing formal responses. You will need to be flexible and adaptable, with the ability to multi-task, with an eye for detail.&nbsp; You will also need to be able to demonstrate working individually and as part of a team with excellent time management, to ensure that key roles and responsibilities are managed within agreed timeframes. Main duties include: <ul> <li>Lead the programming and co-ordination of inspections undertaken by the Housing Technical Services Team/Building Surveyors, which is essential in delivering works in a timely and efficient manner, in accordance with required policies and legislation. &nbsp;</li> <li>Investigating complaints and enquiries relating to all repair and planned maintenance programmes.&nbsp;&nbsp;</li> <li>Produce formal responses to our customers including residents, Cllr’s, MP’s and MEP’s, within agreed timeframes, which will require you to have highly developed verbal and written skills.</li> <li>Monitoring repair works through to completion, and ensuring customers are kept fully informed of outcomes and next steps.</li> </ul> Key experience and skills required; <ul> <li>Able to use initiative and work pro-actively.</li> <li>A good sense of judgement, for example, in determining priorities, and which issues should be brought to the attention of senior management.</li> <li>Able to develop and maintain effective working relationships.</li> <li>Organised; to work to deadlines.</li> <li>Advanced written and oral communication skills and proficiency in ICT.</li> <li>To behave in accordance with our values.</li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required.</li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough.</li> </ul> Advert Closing Date: <ul> <li>Redeployment Only: 27th November 2025</li> <li>Internal &amp; External: 14th December 2025</li> </ul> Interview Date: To Be Confirmed If you would like an informal chat or more information, please contact Tracy Melvin;&nbsp;<a href="mailto:tmelvin@thurrock.gov.uk" target="_blank">tmelvin@thurrock.gov.uk</a> Why Thurrock?&nbsp;&nbsp; Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp; &nbsp;&nbsp; Our location&nbsp; Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents.&nbsp; We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests and marshes.&nbsp; Thurrock is&nbsp;just half an hour journey away from the centre of London by train and well connected by road.&nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/r/sites/ThurrockCouncilPublicDocuments/Job%20profile%20files/Quality_Assurance_Officer_Housing_Repairs_and_Maintenance_Job_Profile_Nov_25.pdf?csf=1&amp;web=1&amp;e=EK33Ge" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Quality Assurance Officer - Housing Repairs & Maintenance

Job Description Job Title:&nbsp;Housing Registrations Officer Salary:&nbsp;£29,253– £32,736&nbsp;per annum Grade:&nbsp;C&nbsp; Contract Type:&nbsp;Fixed Term/Internal Secondment - 10 months maternity cover&nbsp; Working Hours: 37&nbsp;hours per week&nbsp;&nbsp; We are seeking a dedicated Housing Registrations Officer to join our Allocations Team. &nbsp;In this role, you will be responsible for assessing housing applications in line with policy to ensure eligibility and housing need. &nbsp;You will provide clear advice and guidance to residents navigating the housing register.&nbsp; Attention to detail, strong communication skills and the ability to work effectively as part of a team are essential. The successful candidate will be confident in updating internal systems and handling sensitive casework with accuracy and care. &nbsp;Experience using Objective and NEC Housing Management Systems is desirable. Due to the nature of this role, the ideal candidate will have an understanding of housing legislation, particularly in relation to our Allocations policy and eligibility criteria. &nbsp;This is a fast-paced environment that requires resilience, organisation, and solution-focused approach. DBS Check:&nbsp;A Basic Disclosure and Barring Service (DBS) check is required. Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Closing Dates:&nbsp; Redeployment Only: &nbsp;27th November 2025 Internal &amp; External Applications: 28th December 2025 Interview Date:&nbsp;To Be Confirmed Additional Information&nbsp; If you have any questions about the role or interview process, please contact:&nbsp; Vicky Shaw -&nbsp;email&nbsp;<a href="mailto:sphill@thurrock.gov.uk" target="_blank">vshaw@thurrock.gov.uk</a> To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQAWTCGoHZ4QSK8nmkIFOUdOAUTGfMIcgUMhNyXqv2qCpsw?e=sZOQYK" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Housing Registration Officer

Job Description Homeownership Services Manager&nbsp; Starting Salary: £63,393 per annum Grade: H Permanent Contract 37 Hours per Week&nbsp; Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail, and creative industries.&nbsp;Thurrock Council’s Homeownership Service has an exciting opportunity to join an established housing department as Homeownership Services Manager. This is a management position within the Place Directorate, responsible for leading a team to deliver high-quality leasehold management, service charge setting and Right to Buy administration to support Council leaseholders while ensuring compliance with relevant housing regulations and legislation.Thurrock Council manages a diverse homeownership portfolio, consisting of leasehold, and freehold properties across the borough. This portfolio presents a unique opportunity to engage with a range of tenure types, ensuring that leaseholders and homeowners receive excellent service.This role provides a unique challenge for an initiative-taking and strategic leader with a vision for improving homeownership services. The successful candidate will be responsible for driving service improvements, ensuring financial accuracy in service charges, and maintaining strong relationships with leaseholders and key stakeholders.A key part of the role will be championing customer engagement, ensuring leaseholders are well-informed and that their voices are heard in decision-making processes. They will lead on ensuring transparency in billing, managing disputes effectively, and implementing best practices in leasehold services.We are seeking an initiative-taking individual who can self-manage their time effectively while also working collaboratively with other housing teams to enhance homeownership service delivery. You must have the ability to develop policies, manage financial risks, and support members of the homeownership team to meet targets.The successful candidate would have a strong understanding of homeownership legislation, economic management, and dispute resolution, and would be expected to hit the ground running in this role.A Disclosure and Barring Service (DBS) Check is not required for this post.&nbsp; Advert Closing Date <ul> <li>Redeployment Only:&nbsp;27th November 2025</li> <li>Internal &amp; External:&nbsp;14th December 2025&nbsp;</li> </ul> Interview Dates:&nbsp;To Be ConfirmedWe reserve the right to withdraw the role at any time - Candidates may be invited to interview upon submitting a complete application.&nbsp;Previous applicants need not re-apply.&nbsp; To view the Job Profile and Person Specification please follow the link below: &nbsp;<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EcX1Op-u-IlFnWiNIT32IvsBW5njKKUb-5oS3cLgy6Psew?e=s2mBrA" target="_blank">Download Job Profile (PDF Document)</a> “If you encounter an error message when opening the Job Profile link please refresh the error page”About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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3 Housing Jobs in Thurrock