{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1747766874453,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d","title":"Customer Feedback and Complaints Officer","synonyms":["Customer Feedback and Complaints Officer"],"reference":"staffscc/TP/522/3270","description":"<p>We are looking to recruit a Complaints Officer to work within the Customer Feedback and Complaints Team. This is a Fixed Term role for 12 months.</p><p>This role will focus on the Council's Corporate Complaints Procedure and you will support the Complaints Manager is delivering a high-quality complaints service,  <span>analysing complaints, and managing their response, while ensuring timely and fair resolutions. You will also provide advice and guidance to residents wishing to make a complaint and line manage staff within the team to support the Corporate Complaints Procedure, MP and Public Enquiries functions.</span></p><p><span>Complaints data is key to driving improvement across the organisation and you will assist in preparing reports detailing key trends and recommendations. </span></p><p> </p><b>Main Responsibilities</b><br><p>You will</p><ul>\n<li>Be the first point of contact for our residents who wish to make a complaint</li>\n<li>Extract and assess a variety of  information and use your analytical skills to make an informed decision on how to appropriately deal with complaints </li>\n<li>Effectively handle matters that are not eligible to access the Corporate Complaints Procedure, clearly and accurately communicating decisions to residents</li>\n<li>Accurately record incoming complaints data on the our database</li>\n<li>Monitor complaints and MP Enquiries to make sure that timescales are met and be able identify and act on breaches where appropriate</li>\n<li>Produce statistical reports using our bespoke complaints database</li>\n<li>Use complaints data to prepare reports to be shared with management</li>\n<li>Supervise and support the Customer Service Advisor and Business Support Officer as and when required</li>\n</ul><p> </p><b>The Ideal Candidate</b><br><p>You will</p><ul>\n<li>be experienced in customer service and complaint handling</li>\n<li>have experience in Local Government or other complex organisational setting</li>\n<li>understand and apply policy and procedure</li>\n<li>have excellent communications skills  to provide written responses to residents that are professional, accurate and evidence based</li>\n<li>have the ability to manage a complex workload with conflicting demands respond flexibly to changing needs and priorities with limited supervision</li>\n<li>be able to remain calm under pressure and deal with sensitive and confidential matters</li>\n<li>bring an innovative approach to problem solving</li>\n<li>be able to establish good working relationships with staff and stakeholders at all levels</li>\n</ul><p><span><span>“We’re happy to talk flexible working”</span></span><span> </span></p><p>Interviews will be held 2 weeks after the closing date. </p><p> Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Sue Thomas, Customer Feedback and Complaints Team Leader: <a href=\"{{SIGN-IN-REQUIRED}}\">susan.thomas</a><a href=\"{{SIGN-IN-REQUIRED}}\">@staffordshire.gov.uk</a></p><p><strong>Our Recruitment Process:</strong> We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.</p><p> </p><b>About Staffordshire County Council</b><br><p><strong>We are no ordinary county council:</strong></p><p><strong>Our Values:</strong></p><p>The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.</p><p>Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:</p><p><img alt=\"\" height=\"272\" src=\"https://staffscc-uploads-eu-west-2.s3.eu-west-2.amazonaws.com/63806fb8a56160f4aa0fa5dc8ac1debabf27234b.jpg\" width=\"700\"></p><p>We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.</p><p>We look forward and race ahead - that goes for your career too. </p><p><strong>Our benefits:</strong></p><p>We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. </p><p>In addition to your salary, as a member of staff, you will have access to <a href=\"{{SIGN-IN-REQUIRED}}\">Our rewards and benefits - Careers at Staffordshire</a></p><p><strong>Our recruitment process:</strong></p><p>As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.</p><p>Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities</p><p>As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. </p>","shortDescription":"","jobType":"Customer Service","employerType":"Local Government","howToApplyText":"","employer":"Staffordshire County Council","employerId":"ad1bc1d8-1272-414e-b9b9-8851ce3ec0f3","department":"","departmentId":"","location":"Staffordshire Place 1","locationHierarchy":[{"types":["postal_code"],"value":"ST16 2DH"},{"types":["postal_town"],"value":"Stafford"},{"types":["administrative_area_level_2","political"],"value":"Staffordshire"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£29,093 - £32,654","salaryFrom":29093,"salaryTo":32654,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"37.0 hours per week","contractType":5,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-05-20T11:20:50.000Z","expirationDate":"2025-06-03T23:59:59.000Z","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.lgjobs.com/logos/logos/a586be50-b6f4-40cc-9fc9-6e25fdc36f29.png","awardLogoUris":[],"canonicalUrl":"https://www.lgjobs.com/jobs/f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d","createdDate":"2025-05-20T11:20:50.000Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1747766874528,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d?signup=true"],"queryHash":"[\"jobDetails\",\"f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d?signup=true\"]"},{"state":{"data":{"id":"f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d","title":"Customer Feedback and Complaints Officer","synonyms":["Customer Feedback and Complaints Officer"],"reference":"staffscc/TP/522/3270","description":"<p>We are looking to recruit a Complaints Officer to work within the Customer Feedback and Complaints Team. This is a Fixed Term role for 12 months.</p><p>This role will focus on the Council's Corporate Complaints Procedure and you will support the Complaints Manager is delivering a high-quality complaints service,  <span>analysing complaints, and managing their response, while ensuring timely and fair resolutions. You will also provide advice and guidance to residents wishing to make a complaint and line manage staff within the team to support the Corporate Complaints Procedure, MP and Public Enquiries functions.</span></p><p><span>Complaints data is key to driving improvement across the organisation and you will assist in preparing reports detailing key trends and recommendations. </span></p><p> </p><b>Main Responsibilities</b><br><p>You will</p><ul>\n<li>Be the first point of contact for our residents who wish to make a complaint</li>\n<li>Extract and assess a variety of  information and use your analytical skills to make an informed decision on how to appropriately deal with complaints </li>\n<li>Effectively handle matters that are not eligible to access the Corporate Complaints Procedure, clearly and accurately communicating decisions to residents</li>\n<li>Accurately record incoming complaints data on the our database</li>\n<li>Monitor complaints and MP Enquiries to make sure that timescales are met and be able identify and act on breaches where appropriate</li>\n<li>Produce statistical reports using our bespoke complaints database</li>\n<li>Use complaints data to prepare reports to be shared with management</li>\n<li>Supervise and support the Customer Service Advisor and Business Support Officer as and when required</li>\n</ul><p> </p><b>The Ideal Candidate</b><br><p>You will</p><ul>\n<li>be experienced in customer service and complaint handling</li>\n<li>have experience in Local Government or other complex organisational setting</li>\n<li>understand and apply policy and procedure</li>\n<li>have excellent communications skills  to provide written responses to residents that are professional, accurate and evidence based</li>\n<li>have the ability to manage a complex workload with conflicting demands respond flexibly to changing needs and priorities with limited supervision</li>\n<li>be able to remain calm under pressure and deal with sensitive and confidential matters</li>\n<li>bring an innovative approach to problem solving</li>\n<li>be able to establish good working relationships with staff and stakeholders at all levels</li>\n</ul><p><span><span>“We’re happy to talk flexible working”</span></span><span> </span></p><p>Interviews will be held 2 weeks after the closing date. </p><p> Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Sue Thomas, Customer Feedback and Complaints Team Leader: <a href=\"{{SIGN-IN-REQUIRED}}\">susan.thomas</a><a href=\"{{SIGN-IN-REQUIRED}}\">@staffordshire.gov.uk</a></p><p><strong>Our Recruitment Process:</strong> We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.</p><p> </p><b>About Staffordshire County Council</b><br><p><strong>We are no ordinary county council:</strong></p><p><strong>Our Values:</strong></p><p>The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.</p><p>Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:</p><p><img alt=\"\" height=\"272\" src=\"https://staffscc-uploads-eu-west-2.s3.eu-west-2.amazonaws.com/63806fb8a56160f4aa0fa5dc8ac1debabf27234b.jpg\" width=\"700\"></p><p>We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.</p><p>We look forward and race ahead - that goes for your career too. </p><p><strong>Our benefits:</strong></p><p>We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. </p><p>In addition to your salary, as a member of staff, you will have access to <a href=\"{{SIGN-IN-REQUIRED}}\">Our rewards and benefits - Careers at Staffordshire</a></p><p><strong>Our recruitment process:</strong></p><p>As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.</p><p>Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities</p><p>As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. </p>","shortDescription":"","jobType":"Customer Service","employerType":"Local Government","howToApplyText":"","employer":"Staffordshire County Council","employerId":"ad1bc1d8-1272-414e-b9b9-8851ce3ec0f3","department":"","departmentId":"","location":"Staffordshire Place 1","locationHierarchy":[{"types":["postal_code"],"value":"ST16 2DH"},{"types":["postal_town"],"value":"Stafford"},{"types":["administrative_area_level_2","political"],"value":"Staffordshire"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£29,093 - £32,654","salaryFrom":29093,"salaryTo":32654,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"37.0 hours per week","contractType":5,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2025-05-20T11:20:50+00:00","expirationDate":"2025-06-03T23:59:59+00:00","applicationMethod":1,"applicationUrl":null,"documents":[],"logoUri":"https://www.lgjobs.com/logos/logos/a586be50-b6f4-40cc-9fc9-6e25fdc36f29.png","awardLogoUris":[],"canonicalUrl":"https://www.lgjobs.com/jobs/f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d","createdDate":"2025-05-20T11:20:50+00:00","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1747766874495,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d?signup=true"],"queryHash":"[\"similarJobs\",\"f2fa0d05-d1b9-4a6a-8570-f2fe73cf9d5d?signup=true\"]"}]}
AppliedJobsView
CandidateRedesign
CvParsing
FullCandidateProfile
HeaderJobsButton
ImageOptimization
JobSearchPreferences
LogosFromSameDomain
MatchedJobs
NewJobTypes
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments
ReciteMe

What:

Where:

Placeholder job title

Placeholder department

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)

Placeholdertown (On site)