Stevenage (On-Site)
Contract, Full time
£26,835 progressing to £30,060 pa
In Year Officer Apply Now
- Job Number
- HCC28009
- Location
- Stevenage
- Directorate
- Childrens Services
- Salary Range
- £26,835 progressing to £30,060 pa
- Contract Type
- Fixed Term
- Full Time/Part Time
- Full Time
- Closing date
- 29-May-2025
Job Title: In Year Officer
Starting Salary: £26,835 progressing to £30,060 pa pay award pending
Hours: 37.0
Location: Stevenage (office based)
Contract Type: Secondment / Fixed Term Contract to 31st May 2026
Directorate: Childrens Services
Join Our Schools Admissions and Transport Team!
Are you passionate about ensuring children have access to quality education? Do you thrive in a fast-paced and collaborative environment? If so, we want to hear from you!
About the team
Our Schools Admissions and Transport Team plays a crucial role in coordinating school admissions across Hertfordshire. Handling approximately 45,000 applications each year, we ensure that every child has access to suitable educational provision and, where appropriate, home-to-school transport. The team works closely with parents, schools, and professionals to provide essential support and guidance throughout the admissions process. We are a friendly and dedicated group committed to making a difference in children's lives.
About the role
As a key member of the team, you will be responsible for:
- Inputting and processing applications efficiently and accurately.
- Providing support and guidance to parents, schools, and professionals.
- Managing casework, including handling complex complaints and inquiries.
- Advising parents/carers on school admissions, including sensitive discussions regarding children's disabilities or special needs.
- Ensuring statutory and corporate deadlines are met without compromising on quality.
- Occasionally visiting schools and attending meetings across Hertfordshire.
This is primarily an office-based administrative role, requiring a keen eye for detail, excellent organizational skills, and the ability to manage workloads effectively.
About you
We are looking for a proactive and adaptable team player who can confidently handle the demands of this role.
Essential qualities and experience include:
- Excellent communication skills – able to support and advise parents/carers and collaborate with professionals.
- Resilience and diplomacy – capable of managing sensitive situations and complex complaints with confidence and tact.
- Strong organizational skills – able to work methodically under pressure and meet deadlines.
- Customer service experience – proven ability to deliver high standards within a fast-paced environment.
- IT proficiency – experience using word processing, spreadsheets, databases, and email.
- Analytical skills – capable of producing and manipulating statistics and reports.
- Education & knowledge – minimum A Level or equivalent, with GCSE Grade C in English and Maths or equivalent work experience.
Desirable:
- Knowledge of school admissions legislation and education administration is an advantage.
If you’re ready to contribute to an essential service that supports families across Hertfordshire, we would love to hear from you!
This job role is within the Community Services, level COM7 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Deborah.Roberts@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: 5th June
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Additional information
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.