{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1739065826664,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"be30695b-0eb8-4199-8758-5c7fca606da0","title":"IT Service Desk Supervisor","employer":"Portsmouth City Council","department":"","location":"Civic Offices, Portsmouth","locationType":3,"description":"<p>Salary: <strong>£22,557 to £24,681</strong> per annum pro rata for 22 hours (£37,937 to £41,510 FTE)</p><p>Hours: <strong>Part time</strong> (22 hours per week, Monday, Tuesday and Friday)</p><p>Contract: <strong>Permanent</strong></p><p>Closing date: <strong>Monday 2 March 2025</strong>, 23:59</p><p><strong>The Service:</strong></p><p>The city helpdesk provides first point of contact customer services for multiple council services across channels, including face-to-face, telephone and via digital correspondence (including email, text, and social media, and managing online forms). It includes the internally facing IT service desk, which incorporates first line and second line IT support for 3,500 staff via support analysts, and second line support via the support technicians.</p><p><strong>Your New Role:</strong></p><p>You will take responsibility for the operational management of the IT service desk support analyst function that provides 1st and 2nd line IT support for council staff. You will ensure the effective management of IT incidents, problems and requests, with a clear focus on resolution at the first point of contact, managing and developing a team of IT support analysts, and effectively deploying staff resources to meet customer demand.</p><p><em>Please read the job profile for the full details of this role.</em></p><p><strong>What you'll need to succeed:</strong></p><p>You have exceptional customer service skills, specifically in an IT context, including excellent written and verbal communications skills within the customer support context. You have experience of managing staff within an IT service management/delivery context, and can lead by example to inspire staff and colleagues. You have experience with IT service delivery models (specifically ITIL), problem management and continuous service improvement. You can deliver outcomes in a high-pressure environment, providing fit for purpose customer solutions to time, quality and budget.</p><p><em>Please read the job profile for the full details of this role.</em></p><p><strong>You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.</strong></p><p><strong>Additional Information:</strong></p><p>The full job profile is attached below.</p><p><strong>Contact Details for an Informal Discussion:</strong></p><p>Christine Thomas, Corporate Customer Service Manager, <a href=\"mailto:christine.thomas@portsmouthcc.gov.uk\">christine.thomas@portsmouthcc.gov.uk</a>, 023 92 841 456</p><p><strong>A commitment to our values:</strong></p><p>We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. <a href=\"https://careers.portsmouth.gov.uk/our-values-and-behaviours/\">Learn more about our values and behaviours</a>.</p><p><strong>Application process:</strong></p><p>How to complete your application: <a href=\"https://careers.portsmouth.gov.uk/how-to-apply/\">https://careers.portsmouth.gov.uk/how-to-apply/</a></p><p>We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.</p><p>Click on the 'Apply' button to register or log into your applicant account, complete our profile builder, and enter your personal statement. In your personal statement, please detail why you feel you are suitable for the role using the 'Who is the Person' section of the job profile.</p><p><strong>If you apply without a detailed personal statement, it is unlikely that your application will be successful.</strong></p><p><em>We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go</em><em>into spam/junk folders.</em></p><p>We look forward to speaking with you soon. Should you require any support in completing the application form please contact <a href=\"mailto:recruit@portsmouthcc.gov.uk\">recruit@portsmouthcc.gov.uk</a>.</p><p><strong>Why come to live and work in Portsmouth?</strong></p><p>Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.</p><p><strong>What we can offer you:</strong></p><p>Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.</p><p>Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: <a href=\"https://careers.portsmouth.gov.uk/\">Careers Portal - Find jobs with Portsmouth City Council</a></p>","shortDescription":"","salaryDescription":"£22,557 to £24,681 per annum pro rata (£37,937 to £41,510 FTE)","publishDate":"2025-02-07T14:23:00.000Z","expirationDate":"2025-03-02T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/33daf9b3-18eb-44ed-a626-2e2b86c56bde.png","score":1,"featured":false,"enhanced":false},{"id":"02d50b57-4860-4092-9301-92cab4e9750c","title":"Business Support Officer","employer":"Portsmouth City Council","department":"","location":"Civic Offices, Portsmouth","locationType":3,"description":"<p><strong>The Service</strong></p><p>The Economy, Transport and Planning Directorate plays an important part in delivering the <a href=\"https://intranet.portsmouth.gov.uk/about-us/city-vision/\">City Vision</a> and our ambitious plans to regenerate Portsmouth. This role is within our Business Support Team who provide support services as diverse as business support officers, programme delivery support and assurance, community engagement, building information management and bid management.</p><p>We work with property, planning, transport and infrastructure experts and our specialist colleagues in Business Management to ensure our initiatives are successful and our everyday business operations are supported effectively and efficiently.</p><p></p><p><strong>Your new role</strong></p><p>Based in the Civic Offices in Guildhall Square, Portsmouth, you will be responsible for a varied range of administrative and enabling tasks, delivering right across the Directorate including data entry and recording, purchasing and transactional finance. You will also deal with customer interactions including sorting and routing post, recording and routing enquiries from councillors and the public to the appropriate office and monitoring progress against service targets. You will also provide administrative support at meetings, as well as other administrative tasks according to the needs of the business.</p><p></p><p><strong>What you'll need to succeed</strong></p><p>You will be able to work effectively under time constraints and deadlines. You will also have good attention to detail and accuracy as well as a clear understanding of confidentiality and data protection. You will understand workflow systems and be able and willing to develop specific system knowledge via training and support. You will have good basic IT skills and be familiar with M365 including Teams, OneDrive and SharePoint.</p><p>If you are a confident communicator who can meet defined customer expectations and can be flexible in meeting the needs of the service then we would love to hear from you.</p><p></p><p><strong>Supporting you to succeed</strong></p><p>You will be supported through line management, training and mentoring to be successful and develop your career in a professional and supportive working environment.</p><p></p><p><strong>Please note that this role is fully office based at the Civic Offices in Portsmouth, Monday to Friday.</strong></p><p></p><p><strong>How to apply</strong></p><p>To make sure your application is above the rest, please download the Job Profile below to ensure your application matches the requirements of the role.</p><p></p><p>When completing your application you will be required to complete a personal statement, please give examples of your experience and any transferrable skills. Please align your answer with the points on the job profile. This is your opportunity to showcase yourself and your achievements.</p><p></p><p><strong>Interviews will be held week commencing 3<sup>rd</sup> March 2025</strong></p><p></p><p>We look forward to speaking with you soon.</p><p></p><p>Should you require any support in completing the application form please contact<a>recruit@portsmouthcc.gov.uk</a></p><p></p><p>We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.</p><p><br></p><p><strong>About Portsmouth City Council</strong></p><p><br></p><p><strong>What we can offer you:</strong></p><p>Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.</p><p></p><p>Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: <a href=\"https://careers.portsmouth.gov.uk/\">Careers Portal - Find jobs with Portsmouth City Council</a></p>","shortDescription":"","salaryDescription":"Band 5 £25,652- £27,363 per annum","publishDate":"2025-02-06T11:08:14.000Z","expirationDate":"2025-02-23T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/fdad290d-ad36-4e37-a87c-70e20ec947b2.png","score":1,"featured":false,"enhanced":false},{"id":"e32490f6-150c-4d68-a064-3edaff090286","title":"Finance Assistant - Home Finding","employer":"Portsmouth City Council","department":"","location":"Civic Offices","locationType":3,"description":"<p>Salary: Band 5, <strong>£20,798 to £22,186</strong> per annum (£25,652 to £27,363 FTE)</p><p>Contract: <strong>Permanent</strong></p><p>Hours: <strong>Part time</strong> (30 hours per week, Monday, Wednesday, Thursday and Friday, with Tuesday as non-working day)</p><p>Closing date: <strong>Sunday 23 February 2025</strong>, 23:59</p><p>Interview date: Wednesday 5 March 2025</p><p><strong>The Service:</strong></p><p>Children's Social Care provides social work interventions to children in need (including children with disabilities and those subject to protection plans) and children cared for and care experienced young people. Home Finding sits within the wider fostering service. The aim of the service is to provide warm, kind, and safe care where children feel loved and can flourish.</p><p><strong>Your New Role:</strong></p><p>You will use the council’s computerised MOSAIC system to raise and pay invoices and process internal transfers. You will also do financial reconciliations, data entry, photocopying and general administration. You will handle shared email inboxes and telephone inquiries, dealing with all correspondence. You will support the Service Leader and Team Leaders with management reports, stats, diary management and typing, and interface with the wider children's services and finance department.</p><p><em>Please read the job profile for the full details of this role.</em></p><p><strong>What you'll need to succeed:</strong></p><p>You have a minimum of 5 GCSEs grade 4 and above (or equivalent Level 2 qualifications), including Maths and English. You have experience of working in an administrative role, managing confidential and sensitive information and demonstrating integrity and care in doing your work. You are people focused, with excellent communication skills, and can demonstrate consistently high standards of customer care and customer service. You can maintain a positive, respectful, inclusive and professional attitude when dealing with sometimes challenging and emotionally-sensitive information, and have a basic knowledge of Safeguarding.</p><p><em>Please read the job profile for the full details of this role.</em></p><p><strong>You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.</strong></p><p><strong>Additional Information:</strong></p><p>The full job profile is attached below.</p><p><strong>Contact Details for an Informal Discussion:</strong></p><p>Jackie Clark, Service Leader - Fostering Support and Home Finding, <a href=\"mailto:jackie.clark2@portsmouthcc.gov.uk\">jackie.clark2@portsmouthcc.gov.uk</a>, 023 92 841 261</p><p><strong>A commitment to our values:</strong></p><p>We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. <a href=\"https://careers.portsmouth.gov.uk/our-values-and-behaviours/\">Learn more about our values and behaviours</a>.</p><p><strong>Application process:</strong></p><p>How to complete your application: <a href=\"https://careers.portsmouth.gov.uk/how-to-apply/\">https://careers.portsmouth.gov.uk/how-to-apply/</a></p><p>We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.</p><p>Click on the 'Apply' button to register or log into your applicant account, complete our profile builder, and enter your personal statement. In your personal statement, please detail why you feel you are suitable for the role using the 'Who is the Person' section of the job profile.</p><p><strong>If you apply without a detailed personal statement, it is unlikely that your application will be successful.</strong></p><p><em>We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go</em><em>into spam/junk folders.</em></p><p>We look forward to speaking with you soon. Should you require any support in completing the application form please contact <a href=\"mailto:recruit@portsmouthcc.gov.uk\">recruit@portsmouthcc.gov.uk</a>.</p><p><strong>Why come to live and work in Portsmouth?</strong></p><p>Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services.</p><p><strong>What we can offer you:</strong></p><p>Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.</p><p>Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: <a href=\"https://careers.portsmouth.gov.uk/\">Careers Portal - Find jobs with Portsmouth City Council</a></p><p>Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment.</p><p>Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.</p>","shortDescription":"","salaryDescription":"£20,798 to £22,186 per annum (£25,652 to £27,363 FTE)","publishDate":"2025-02-05T09:31:57.000Z","expirationDate":"2025-02-23T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/043f941c-c782-4984-af2f-e2c3aef9f4d0.png","score":1,"featured":false,"enhanced":false}],"totalResults":3,"page":1,"pageSize":20,"facets":{"PublishDate":{"1":0,"2":2,"3":3,"4":3,"5":3},"JobTypes":{"administration":2,"it support":1},"WorkingPatterns":{"1":1,"2":2},"LocationType":{"3":3},"EmployerType":{"local government":3},"ContractType":{"1":3}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1739065826720,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"e0bf05fc-88b2-4de3-b54c-72152567127b",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"e0bf05fc-88b2-4de3-b54c-72152567127b\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"e0bf05fc-88b2-4de3-b54c-72152567127b","name":"Portsmouth City Council"},"dataUpdateCount":1,"dataUpdatedAt":1739065826675,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","e0bf05fc-88b2-4de3-b54c-72152567127b"],"queryHash":"[\"employerDetails\",\"e0bf05fc-88b2-4de3-b54c-72152567127b\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1739065826620,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}
Portsmouth City Council jobs
AppliedJobsView
CandidateRedesign
CvParsing
FullCandidateProfile
HeaderJobsButton
ImageOptimization
JobSearchPreferences
LogosFromSameDomain
MatchedJobs
NewJobTypes
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments
ReciteMe

What:

Where:

3
Portsmouth City Council jobs

Sort by: 

Date posted

Job alerts

Get ahead of new opportunities. To save a search to receive email alerts when employers post similar jobs, please enter search criteria or filters.

IT Service Desk Supervisor

Portsmouth City Council

Portsmouth City Council logo

£22,557 to £24,681 per annum pro rata (£37,937 to £41,510 FTE)

Civic Offices, Portsmouth (On-Site)

Posted 2 days ago

Page 1 of 1

Jobs Go Public Logo
Jobs Go Public Logo
Find a jobPost a job

Explore

About us

Let's talk

Registered in England & Wales as Jobsgopublic Limited Registration no. 07750971 Registered Office: Unit 205, Cervantes House, 5-9 Headstone Road, Harrow, Middlesex, HA1 1PD

Terms & conditionsPrivacy & cookie policyCookie settings©Jobsgopublic Limited 2025