{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1737127397718,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"b4169f9a-ca14-43cb-a069-da1b88372aa9","title":"Housing Customer Services Officer","employer":"Woking Borough Council","department":"","location":"Woking","locationType":3,"description":"<p><span lang=\"EN-US\">The Customer Services Officer (Housing) sits within Woking Borough Council Housing Service, in the Resident Engagement Team. </span></p>\n<p><span lang=\"EN-US\">The Housing Customer Services team are the first point of contact into the housing service and are the first individuals that many of tenants/leaseholders and residents communicate with. You will advise residents, triage and ensure high levels of customer service. Aiding the Customer Experience to ensure that all queries are responded to within an appropriate timescale.</span></p>\n<p><span lang=\"EN-US\">You will triage contact for the Housing Service to a number of teams; Housing Rents, Housing Management, Housing Assets, Housing Repairs, Resident Engagement, Housing Compliance and Housing Needs/Options. Therefore, an understanding of Social Housing in the United Kingdom would be beneficial, but not necessary.</span></p>\n<p><span lang=\"EN-US\">Contact into Housing Customer Services can be in a variety of forms, including; phone, online form, email and in person. Therefore, IT proficiency will be essential to ensure that all contact is logged and followed up. An understanding of call handling, the use of scripts and best practice would be beneficial.</span></p>\n<p><span lang=\"EN-US\">Ideally the candidate will have experience providing high levels of Customer Service, going over and beyond to ensure customer satisfaction and be able to demonstrate handling of complex contact and complaints. It will be important that you are caring and sympathetic towards residents/customers and are able to work to deadlines to reduce dissatisfaction and potential complaints. Where identified, you must be willing to attend additional training to ensure understanding is in line with Woking Borough Council procedure.</span></p>\n<p><span lang=\"EN-US\">This training may include domestic abuse, suicide and other topics which are sensitive in nature. This is to ensure that call handlers are trained for every possible situation. </span></p>\n<p><span lang=\"EN-US\">This role is based within Woking Borough Council Civic Offices Monday to Friday.</span></p>\n<p><span lang=\"EN-US\">The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. </span><span lang=\"EN-US\"> </span></p>\n<p>The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.</p>\n<p><span lang=\"EN-US\">Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.</span></p>\n<p>As <span lang=\"EN-US\">this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.</span></p>\n<p><span lang=\"EN-US\">For an informal discussion about the role, please contact Rosalynn Funnell, Resident Engagement Team Leader on </span><a href=\"mailto:rosalynn.funnell@woking.gov.uk\"><span lang=\"EN-US\">rosalynn.funnell@woking.gov.uk</span></a><span lang=\"EN-US\"> or 07458 010 816.</span><span lang=\"EN-US\"> </span></p>\n<p><span lang=\"EN-US\"><strong>Closing Date:</strong> 2 February 2025</span></p>\n<p><span lang=\"EN-US\"><strong>Interview Dates:</strong> 10, 11 & 12 February 2025</span></p>\n<p><span lang=\"EN-US\">Woking Borough Council is an equal opportunity employer and values a diverse workforce, welcoming applications from all sections of the community.</span></p>","shortDescription":"","salaryDescription":"Salary range £24,799 - £28,713 per annum (dependant on experience) plus flexible benefit allowance of up to £1,783 per annum","publishDate":"2025-01-14T15:01:00.000Z","expirationDate":"2025-02-02T23:55:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/14abf1f1-10c4-4bd6-ad0d-b1a5ff08c66d.png","score":1,"featured":false,"enhanced":false},{"id":"183c1f03-e93b-47ce-8917-ccae70a02181","title":"Electoral Services Officer","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>Woking Borough Council is looking for a dynamic and enthusiastic individual to join the Electoral Services team. </p>\n<p>Electoral Services is a challenging and an ever-changing environment and we are looking for a candidate who is motivated, enthusiastic and well organised. A willingness to go that extra mile to meet tight deadlines is key for this role. You will also have clear verbal and written communication skills, and work with a high degree of accuracy. The ability to work as part of a team as well as on your own initiative is also an essential attribute.</p>\n<p>The ideal candidate will have a keen interest to develop a career in elections and increase their professional skills. Good knowledge of Individual Electoral Registration and knowing the basics of administering an election is vital for this role. Candidates will also have a positive approach to the challenges of new legal and procedural changes.</p>\n<p>During peak periods you will be able to work significant additional hours, including evenings and weekends, to meet demanding deadlines.</p>\n<p>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. </p>\n<p>Under the Local Democracy, Economic Development and Construction Act 2009, this post is politically restricted, and you will be disqualified from being a Councillor, Member of Parliament or Member of the European Parliament. The regulations restrict the post holder from undertaking canvassing on behalf of a political party or a person who is or seeks to be a candidate or speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party.</p>\n<p>For an informal discussion about the post please contact Emera Chown, Electoral Services Manager on 01483 743215.</p>\n<p> </p>\n<p><strong>Closing Date:</strong> 30 January 2025 - 23:55pm</p>\n<p><strong>Interviews:</strong> 5 February 2025</p>","shortDescription":"","salaryDescription":"Salary range £24,799 - £33,087 per annum (dependant on experience) plus flexible benefit allowance of up to £1,881 per annum","publishDate":"2025-01-14T12:35:00.000Z","expirationDate":"2025-01-30T23:55:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/accf15c4-1c87-4e1e-a566-6a766ec89867.png","score":1,"featured":false,"enhanced":false},{"id":"8e4917ae-1344-4171-b96f-48c6153f411d","title":"Housing Team Leader - Income","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>An exciting opportunity has arisen to join the housing team at Woking Borough Council.</p>\n<p>We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management in the housing team. The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.</p>\n<p>You will lead and motivate a team of income officers ensuring procedures are efficiently delivered to maximize income collection. You will do this in a customer focused way ensuring communication with tenants, leaseholders, licensees, shared owners and garage renters through the rent collection and arrears management process.</p>\n<p>You will be responsible for the line management of the income team and work with the temporary accommodation officer to ensure income maximization across the housing portfolio.</p>\n<p>We would like to embed a rent first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in arrears cases and signposting to support agencies we work with in the borough.</p>\n<p>You will ensure arrears actions are carried out in a timely, appropriate, and proportionate manner and communication with those in arrears is conducted in line with procedures and timescales within them.</p>\n<p>You will be expected to oversee effective use of the housing management database, case files and the implementation and use of Mobysoft Rentsense into the day-to-day workings of the team and case management.</p>\n<p>Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.</p>\n<p>Ideally the successful candidate will have experience of working and managing a team responsible for rent collection and arrears management in the social housing sector with a good knowledge of up-to-date relevant legislation.</p>\n<p>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.</p>\n<p>This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week. </p>\n<p><strong>Please note that a driver's license and access to your own vehicle is essential for this role.</strong></p>\n<p> </p>\n<p><em><strong>DBS Check</strong></em></p>\n<p>Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.</p>\n<p>As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.</p>\n<p><em><strong>English Language Requirement </strong></em></p>\n<p>The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.</p>\n<p><em><strong>Who to contact for informal discussion:</strong></em></p>\n<p>For an informal discussion about the role, please contact Katherine Hiscock, Acting Head of Transformation on 07484 536842<strong> </strong></p>\n<p><strong>Closing Date:</strong> 31 January 2025 - 23.55pm</p>\n<p><strong>Interview Date:</strong> 13 & 17 February 2025 – this will be an in person interview held at the Civic offices in Woking, Surrey</p>\n<p> </p>","shortDescription":"","salaryDescription":"Salary circa up to £46,569 plus flexible benefits allowance of up to £2,241 and vehicle allowance of up to £2,600, plus market supplement of up to £8,000 subject to experience.","publishDate":"2025-01-14T10:44:00.000Z","expirationDate":"2025-01-31T23:55:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/73965dbe-b7ee-4c33-85cd-bee1a17f6a59.png","score":1,"featured":false,"enhanced":false},{"id":"ed4cbf49-2483-4849-b191-91bfaf31acd1","title":"Senior Estates Officer","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>Are you looking for a new and challenging role? One in which you will be able to utilise your expertise in Estate Management to the full? Then Woking could be the place for you.</p>\n<p><strong>Vacancy Description</strong></p>\n<p>Woking Borough Council has a good track record of successful property management. It now holds a large and highly valuable investment portfolio, consisting of around 250 commercial properties, including Victoria Place Shopping Centre.</p>\n<p>The management of such a large and diverse estate does not come without its challenges. We have a clear policy to ensure the effective management of those properties already within our portfolio in order to increase revenue further.</p>\n<p>In this busy and diverse role, you will be part of a small high performing professional team and external professional advisors. You will take responsibility for overseeing rent reviews and lease renewals (conducted usually externally but on occasion in house) to improve our income as well as pursuing debtors. You will assist in working with managing agents to ensure the portfolio of properties maximises our financial return. You will be expected to bring expertise to the role to enable the portfolio income to grow over the next five years through innovation and a pragmatic approach to asset management. The ability to work with the minimum of supervision in a dynamic public sector environment is essential.</p>\n<p><strong>About you</strong></p>\n<p>We would expect you to be MRICS qualified (or other suitable qualification) with a number of years experience in commercial estate asset management, it will also be your energy and ability to work with colleagues in a friendly supportive way that will deliver success.</p>\n<p><strong>About us</strong></p>\n<p>Woking is a dynamic, ambitious and fast-paced council. It is well connected by both road and rail – including the A3, M3 and M25, as well as the London Portsmouth, South Exeter and London train lines – with central London just 27 minutes away. It also benefits from adjacent town centre parking and being situated just a 3-minute walk away from the train station. Woking and the surrounding area also offer a fantastic place to live.</p>\n<p>We believe it is our culture that makes us stand out. Our team spirit and supportive approach to work means everyone truly enjoys working here . This also a high-profile role. Hence you will be assured of the opportunity to make your mark to assist in improving the Council’s overall financial position.</p>\n<p>Whilst this is a busy role, we also recognise the importance of a work life balance and offer up to 24 days flexi leave in addition to a generous leave entitlement.</p>\n<p> </p>\n<p>For further information on the responsibilities and person criteria, please see the Job Description and Person Specification documents below.</p>\n<p> </p>\n<p>We reserve the right to interview before the closing date and to remove this advert at any time.</p>\n<p> </p>\n<p>For an informal discussion please contact David Loveless, Head of Property Services, 01483 74 3554.</p>\n<p> </p>\n<p><strong>Closing date:</strong> 31 January 2025 - 12:00</p>\n<p><strong>Interview date:</strong> TBC – February 2025 - Panel interview & presentation</p>","shortDescription":"","salaryDescription":"Salary range: £39,718 to £46,569 plus flexible benefit allowance of up to £2,241 per annum and a vehicle allowance of up to £2,600 per annum per annum.","publishDate":"2025-01-08T15:10:00.000Z","expirationDate":"2025-01-31T12:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/214d66ca-f500-48e8-8063-c57188388fb0.png","score":1,"featured":false,"enhanced":false},{"id":"065cc578-b375-4625-9265-479340e4b6c4","title":"Building Surveyor","employer":"Woking Borough Council","department":"","location":"Woking","locationType":2,"description":"<p>Woking Borough Council are seeking a Building Surveyor with good communication skill, technical knowledge and either has, or is working towards, MRICS status, to join our busy Property Services Team.</p>\n<p>The Property Services Team has a proven track record in training surveyors with the current Head of Property overseeing four candidates achieving MRICS status at the first attempt.</p>\n<p>You will be working in the Property Services team which is made up of approximately 35 people in 6 teams: Building Surveying and Capital Works, Engineering, Facilities Management, Estates Management, Property Finance and Surface Water Drainage / Flooding.</p>\n<p>Our Building Surveying and Capital Works Team has 3 surveyors and the Building Surveyor role sits within this team.</p>\n<p>Woking Borough Council has a good track record of successful property management. The Council holds a large and highly valuable investment portfolio, and an operational / leisure portfolio.</p>\n<p>You will have responsibility for delivery of routine maintenance works and capital projects, from inception stage, through to feasibility, design, procurement and on-site delivery stages.</p>\n<p>Duties will include feasibility studies, cost planning, design / specification, tendering, contract administration and identification of typical building defects.</p>\n<p>Duties may also include undertaking of condition surveys, preparation of onward maintenance plans and costings, and general asset inspections.</p>\n<p>For an informal discussion please contact Tom Bardsley, Development Delivery Manager, 07458 074691.</p>\n<p>For further information on the responsibilities and person criteria, please see the Job Description and Person Specification documents below.</p>\n<p>Early applications are encouraged as the Council reserves the right to make an appointment prior to the closing date should the ideal candidate be identified.</p>\n<p> </p>\n<p><strong>Closing date: </strong>12.00 – 31 January 2025</p>\n<p><strong>Interview date:</strong> Date TBC – February 2025<strong> </strong>- Panel interview & test</p>\n<p> </p>","shortDescription":"","salaryDescription":"Salary range: £28,714 to £46,569 plus flexible benefit allowance up to £2,241 per annum","publishDate":"2025-01-08T08:15:00.000Z","expirationDate":"2025-01-31T12:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/142fbd48-362d-4242-a05b-2977e81f66c1.png","score":1,"featured":false,"enhanced":false}],"totalResults":5,"page":1,"pageSize":20,"facets":{"WorkingPatterns":{"1":5,"7":5},"JobTypes":{"housing":3,"political":1,"surveyors":1},"PublishDate":{"1":0,"2":0,"3":3,"4":5,"5":5},"ContractType":{"1":5},"EmployerType":{"local government":5},"LocationType":{"2":4,"3":1}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1737127397828,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,"00b5f519-b8d2-4269-9ba2-fc91886a0028",{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":[],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,\"00b5f519-b8d2-4269-9ba2-fc91886a0028\",{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":{"id":"00b5f519-b8d2-4269-9ba2-fc91886a0028","name":"Woking Borough Council"},"dataUpdateCount":1,"dataUpdatedAt":1737127397702,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["employerDetails","00b5f519-b8d2-4269-9ba2-fc91886a0028"],"queryHash":"[\"employerDetails\",\"00b5f519-b8d2-4269-9ba2-fc91886a0028\"]"},{"state":{"data":null,"dataUpdateCount":1,"dataUpdatedAt":1737127397648,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete",null],"queryHash":"[\"jobTypesAutocomplete\",null]"}]}

Woking Borough Council jobs

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Woking Borough Council jobs

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Housing Customer Services Officer

Woking Borough Council

Salary range £24,799 - £28,713 per annum (dependant on experience) plus flexible benefit allowance of up to £1,783 per annum

Woking (On-Site)

Posted 3 days ago

Electoral Services Officer

Woking Borough Council

Salary range £24,799 - £33,087 per annum (dependant on experience) plus flexible benefit allowance of up to £1,881 per annum

Woking (Hybrid)

Posted 3 days ago

Housing Team Leader - Income

Woking Borough Council

Salary circa up to £46,569 plus flexible benefits allowance of up to £2,241 and vehicle allowance of up to £2,600, plus market supplement of up to £8,000 subject to experience.

Woking (Hybrid)

Posted 3 days ago

Senior Estates Officer

Woking Borough Council

Salary range: £39,718 to £46,569 plus flexible benefit allowance of up to £2,241 per annum and a vehicle allowance of up to £2,600 per annum per annum.

Woking (Hybrid)

Posted 9 days ago

Building Surveyor

Woking Borough Council

Salary range: £28,714 to £46,569 plus flexible benefit allowance up to £2,241 per annum

Woking (Hybrid)

Posted 9 days ago

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