Housing Solutions Front Door Manager

Job introduction

Job Title: Housing Solutions Front Door Manager

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.   Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Are you passionate about making a meaningful impact in the fight against homelessness? We are looking for a dedicated and strategic leader to oversee our Housing Solutions Front Door team, the first point of contact for individuals and families in crisis. 

This is an opportunity to shape and improve homelessness services, ensuring compliance with best practices while driving innovation and efficiency. Join us in delivering real change and making a difference in people’s lives.

The Role: 

• As Housing Solutions Front Door Manager you will ensure that those seeking support receive timely, person-centred, and trauma-informed care, helping prevent homelessness where possible and providing urgent assistance when needed. 
• In the role as the Housing Sultions Front Door Manager you’ll lead a multidisciplinary team, fostering collaboration with internal departments and external partners to deliver high-quality housing solutions and support services in line with legislative requirements.
• Within the Housing Solutions Front Door Manager dedicated role of ou will play a critical role in service development, performance monitoring, and partnership engagement, representing the Housing Directorate in key local authority initiatives. If you thrive in a fast-paced environment and are committed to compassionate leadership and proactive homelessness prevention, we’d love to hear from you.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (Role dependent) - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
• Part of the Local Government Pension scheme – option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing date: midnight Monday 23rd June 2025
Shortlisting date: w/c Monday 23rd June 2025
Interview date: w/c Monday 14th July 2025

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Please note: this vacancy is classified as politically restricted position.

If you would like any further information or an informal discussion, please contact Jo Kay - joanne.tambourini-kay@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.