Area Housing Manager (Housing Officer)

Area Housing Manager (Housing Officer)

Annual Salary £32,957 - £40,607 (depending on experience) for 37 hours per week.

Hybrid working

About the role

An interesting and varied role the Area Housing Manager is the main point of contact for tenants and leaseholders on their patch. Managing around 750 properties you will deal with all aspects of tenancy management, lead on rent arrears and provide advice and support to our residents.

You will build professional relationships with customers and our partner agencies, facilitate positive change in our neighbourhoods and contribute to our ongoing service improvement. This is a great opportunity to gain experience in the public sector within a fast-paced customer facing role working with a supportive team.

If you are motivated to provide excellent customer service, have experience in social housing or relevant transferable skills this could be the job for you.

About you

Ideally you will:

• enjoy working with people and at developing successful professional relationships with tenants, colleagues and external agencies.
• be good at managing conflicting priorities
• have excellent verbal and written communication skills
• be patient with the ability to remain calm in stressful situations
• be committed to safeguarding children and adults
• have experience of managing social housing tenancies and rent accounts or you can evidence that you have transferable skills
• A qualification in housing is desirable but not essential

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

You will be working within our tenancy services team within the housing directorate, committed to providing a high quality and professional landlord service, taking fair and proportionate action to ensure that tenancy obligations are met and being the trusted point of contact for our customers.

Benefits  

Our modern offices, based in Surrey on the edge of London, are in Addlestone town centre within easy access from the M3 and M25 and the surrounding area.

In addition to a competitive salary, Runnymede Borough Council offers: 

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme, including access to an Additional Voluntary Contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• UK Healthcare plan after 1 years’ service
• Dental insurance plan after 3 years’ service
• Mileage allowance

How to apply 

To apply please use the apply link below. 

Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information section.

Please ensure you complete all sections on the online form and evidence how you meet the requirements of the role in your personal statement. Please note, CVs on their own will not be accepted.

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425527 who will be able to assist you.

For an informal chat about this role please contact Daniel Lloyd, Head of Tenancy Services by emailing daniel.lloyd@runnymede.gov.uk.

Closing Date: Wednesday 4 June 2025

Interview Date(s): TBC 

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.