Countywide (On-Site)
Permanent, Full time
£41,511 progressing to £45,718
Monitoring Officer Apply Now
- Job Number
- HCC27874
- Location
- Countywide
- Directorate
- Adult Care Services
- Salary Range
- £41,511 progressing to £45,718
- Contract Type
- Permanent
- Full Time/Part Time
- Full Time
- Closing date
- 28-May-2025
Job Title: Monitoring Officer
Starting Salary: £41,511 progressing to £45,718 pay award pending
Hours: 37 hours per week
Location: Farnham House Stevenage, plus hybrid working from home
Contract Type: Permanent
Directorate: Adult Care Services
About the team
The Provider Monitoring and Assurance team is responsible for assuring the council and wider system partners that services commissioned across Adult Social Care are high quality, safe and effective, supporting individuals to meet their outcomes in line with Hertfordshire’s Connected Lives approach. We utilise a web-based platform called PAMMs to support in this work.
You will be joining an open and passionate team where focus is on making sure high quality care and support services are at the heart of everything we do. Ensuring that individuals can share their views and shape future service provision is essential to this. You will have the opportunity to influence positive outcomes, by listening to the voice of the individual and sharing your findings.
About the role
This role will primarily focus on the team’s work with individuals who use commissioned residential and nursing home services, across both older people’s and younger adults. There may also be the opportunity to work across other areas of the team’s portfolio if requested.
- Be responsible for ensuring the effective and ongoing monitoring, assurance and continuing improvements of their own portfolio of providers.
- Ensure that the individuals voice and that of carers is captured throughout the PAMMs assessments for commissioned services
- Ensure the monitoring of services is completed in a timely manner.
- Be part of the team responding to areas of concern raised by individuals, carers, health partners, operational & commissioning teams and CQC and be able to recognise risk and safeguarding practice, taking own initiative to raise these concerns in the appropriate forums.
- Reporting good practice - celebrating success.
About you
Essential:
- Excellent understanding of Adult Social Care commissioned services.
- Ability to demonstrate knowledge and understanding through existing work of the monitoring approach and service improvements.
- Having a passion for ensuring the individuals voice is heard and can shape services and ensuring high quality care and support is available is essential.
- Excellent communication skills, using a variety of mediums, Telephone, Microsoft Teams, Emails and Whatsapp.
- Confident with IT as use of other file management systems will be required
- Excellent writing and presentation skills.
- Able to work proactively alone (when working from home / office) and collaboratively with the team. Able to travel to locations across Hertfordshire, with access to a car, to attend meetings and complete monitoring visits with service providers.
- excellent organisational skills, and will be able to plan their own workload, working closely with the wider monitoring team and partners across health and social care.
- An understanding of Safeguarding principles
Desirable:
- Contracting or commissioning experience.
- Stakeholder engagement, which can include focus groups, tenant/carers meetings.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Corporate Services, level CORP11 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact bryony.morris@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: 9 June 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.