{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1748404056446,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"55f3cea2-5f3b-4770-869c-21e3403de14d","title":"Contracts and Accreditation Officer","employer":"London Borough of Ealing","department":"","location":"Ealing","locationType":2,"description":"<p>An exciting opportunity has arisen for a <strong>Contracts & Accreditation Officer, </strong>and you will be a part of the Contracts & Market Engagement Team and have a key role in ensuring that adult care services are contract managed effectively and provides quality assurance.</p>\n<p><strong>About the role</strong></p>\n<p>We are committed to providing good quality services for vulnerable adults in receipt of social care in Ealing. You will work closely with external support provider market, to ensure contracts and effective contract monitoring are in place. Some of your key tasks will be:</p>\n<ul>\n<li>To visit and Contract Monitor providers we commission with good knowledge base of contractual arrangements in place and regulatory bodies regulations to ensure providers are compliant.</li>\n<li>To complete telephone monitoring to ensure the voice of our customers is heard.</li>\n<li>Navigate confidently on different platforms to export intelligence and information quickly.</li>\n<li>Compile reports and present at high level meetings.</li>\n<li>Respond quickly to non-compliance contractual issues raised.</li>\n<li>Engage regularly with different teams such as social work, safeguarding, finance, and accountancy.</li>\n<li>Ability to work on own initiative and manage own workload.</li>\n</ul>\n<p>The successful candidate will be enthusiastic, resilient, organised and will be able to demonstrate that they have knowledge of contracts management and monitoring experience of social care contracts.</p>\n<p>This is a demanding role, offering variety and an opportunity to learn new skills and develop your knowledge. The successful postholder will be someone who can communicate and negotiate effectively both verbally and in writing to achieve the best outcomes for borough residents and secure best value for the Council.</p>\n<p>You will be offered regular supervision and support, access to training opportunities, and experience the benefits of working with friendly and supportive colleagues. Ealing is a diverse community with excellent amenities, which helps to make it a great place to live and work.</p>\n<p><strong>Some of the key skills you can offer:</strong></p>\n<p>The ability to work accurately and under time pressure is paramount. Ideally you will have previous customer service experience in the Adult Social Care or Health fields. Good organisational skills and the ability to work with a wide variety of diverse people are also important.</p>\n<p>This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.</p>\n<p>Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing council follows safer recruitment practices to protect children and vulnerable adults. This role will be subject to an Enhanced Disclosure and Barring Service (DBS) check and Ealing council’s enhanced vetting process.</p>\n<p>You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.</p>\n<p>It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.</p>\n<p>We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs.</p>\n<p>Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.</p>\n<p>We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.</p>\n<p>Please note all applications will be determined on merit.</p>\n<p>If you are shortlisted and invited to interview, you will be required to present a presentation on a specific topic.</p>\n<p>Full details of the job requirements, including essential requirements, can be found in the job profile (attached below).</p>\n<p><a href=\"https://www.ealing.gov.uk/download/downloads/id/20623/role_profile.pdf\">Role profile</a></p>\n<p><a href=\"https://www.ealing.gov.uk/download/downloads/id/18483/ex-offenders_policy.pdf\">Ex-Offenders Policy</a></p>","shortDescription":"","salaryDescription":"£43,299.00 - £46,512.00 pa inclusive (Grade 10)","publishDate":"2025-05-21T13:08:00.000Z","expirationDate":"2025-06-09T22:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/44b6ed88-434d-4d8a-a614-4058398c3860.png","score":1,"featured":false,"enhanced":false},{"id":"bbdf5d45-1fbb-49ca-ac67-044f60708a5d","title":"Service Point Officer","employer":"Southwark Council","department":"","location":"Peckham","locationType":2,"description":"<div class=\"page-section\">\n<div class=\"\">\n<div class=\"row jb-content\">\n<div class=\"section-content col-lg-9 col-md-9 col-sm-9 col-xs-12\">\n<div class=\"rich-editor-text\">\n<h2>Why Southwark?</h2>\n<p>Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market, and we are home to approximately 250+ faith groups, along with many social enterprises.</p>\n<p>At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.</p>\n<p>Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.</p>\n<h2>The role</h2>\n<p>At the heart of Southwark’s community, the Service Point Officer role offers an exciting opportunity to directly support and assist residents with a wide range of council services. Based at our busy front-of-house service point, you’ll be the welcoming face of the council, resolving queries, providing information, and helping people navigate their way through services such as housing, council tax, benefits, and more. This is a vital position where you’ll be engaging with customers face-to-face, often handling multiple and sometimes complex enquiries in a single visit.</p>\n<p>As a Service Point Officer, you’ll play a key role in ensuring customers receive timely and accurate responses to their concerns, often resolving matters there and then, without the need for further follow-up. Whether it’s accessing systems to find information, raising service requests, processing payments, or guiding customers through the council’s website, your support helps ensure a seamless and positive experience for every visitor. You’ll also keep accurate records and take appropriate action on requests, maintaining high standards of service and data security.</p>\n<p>This is a collaborative and fast-paced environment where every day brings something new. You’ll work closely with colleagues and services across the council, contributing to team meetings, service improvements, and ongoing training and development. By ensuring every resident receives respectful, helpful, and efficient service, you’ll be part of making Southwark a place we can all be proud of.</p>\n<p><strong>Key responsibilities:</strong></p>\n<ul>\n<li>Deliver face-to-face customer service that’s professional, friendly, and solution-focused</li>\n<li>Resolve a variety of customer enquiries at first point of contact using council systems</li>\n<li>Raise service requests and update records to ensure swift follow-up and resolution</li>\n<li>Support customers in accessing services and completing forms online</li>\n<li>Handle payments and maintain accurate records in line with data protection policies</li>\n<li>Work collaboratively with colleagues to continuously improve the customer experience</li>\n</ul>\n<p><strong>How will you make an impact as our Service Point Officer?</strong></p>\n<ul>\n<li>Knowledge of customer services, ideally within a local government setting</li>\n<li>Understanding of Housing, Council Tax, and Benefits services</li>\n<li>Experience delivering face-to-face support in a fast-paced environment</li>\n<li>Skilled in using Microsoft Office and other digital systems</li>\n<li>Strong written and verbal communication skills</li>\n<li>Ability to manage conflicting priorities and meet deadlines</li>\n<li>Confident working independently and as part of a team</li>\n<li>A commitment to equality, inclusion, and excellent service delivery</li>\n</ul>\n<h2>Additional information</h2>\n<p>This role is fixed term for 12 months. Any internal applicants are encouraged to seek agreement from their substantive line manager if considering this is as a secondment opportunity.</p>\n<p><strong>Employee benefits:</strong></p>\n<p>You’ll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You’ll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:</p>\n<ul>\n<li>A competitive base salary (pro rata for part time staff)</li>\n<li>Strong supportive senior management team</li>\n<li>Regular one to one supervision</li>\n<li>Professional development & training opportunities</li>\n<li>Clear career development pathways</li>\n<li>Agile and flexible working arrangements</li>\n<li>Local Government Pension Scheme (LGPS)</li>\n<li>Season ticket and cycle loans</li>\n<li>Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)</li>\n<li>Wellbeing programme</li>\n<li>HSF Health plan and eye care scheme</li>\n<li>EAP employee assistance programme, confidential counselling and support</li>\n<li>Social clubs and staff groups</li>\n</ul>\n<p><strong>Guaranteed Interview Scheme:</strong></p>\n<p>As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:</p>\n<ul>\n<li>Members of the Armed Forces and veterans</li>\n<li>Are currently in care, or have previously been in care</li>\n<li>If you consider yourself to be disabled or if you have a long-term health condition.</li>\n</ul>\n<h2>Recruitment timetable</h2>\n<p><strong>Closing date: </strong>Monday 2nd June 2025 at 23:00</p>\n<p><strong>Interview date:</strong> Monday 16th June 2025</p>\n<p><em>We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our </em><a href=\"https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together\"><em><strong>Southwark Stands Together programme</strong></em></a><em>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.</em></p>\n<p>Attachments</p>\n<ul>\n<li><a href=\"https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&nDocumentID=2498055&ptId=104339\">Click here to view the Job Description and Person Specification</a></li>\n</ul>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div class=\"page-section\">\n<div class=\"jb-row-bottom-bar \">\n<div class=\"row\"> </div>\n</div>\n</div>","shortDescription":"","salaryDescription":"Salary Range (Full time equivalent) £34,275 - £40,344","publishDate":"2025-05-21T08:14:00.000Z","expirationDate":"2025-06-02T22:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/9783edcc-41c9-4777-b372-12440157f979.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":2,"page":1,"pageSize":20,"facets":{"ContractType":{"1":1,"2":1},"WorkingPatterns":{"1":2},"EmployerType":{"local government":2},"PublishDate":{"1":0,"2":0,"3":2,"4":2,"5":2},"LocationType":{"2":2},"JobTypes":{"administration":2,"community":1,"customer service":2,"finance":1,"social care":1}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":[{"lat":51.63081,"lng":-0.38646072},{"lat":51.553062,"lng":-0.38646072},{"lat":51.553062,"lng":-0.27974525},{"lat":51.63081,"lng":-0.27974525},{"lat":51.63081,"lng":-0.38646072}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1748404056514,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"harrow",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer-service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"harrow\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer-service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1748404056489,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer-service"],"queryHash":"[\"jobTypesAutocomplete\",\"customer-service\"]"}]}

Customer Service job vacancies in Harrow

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2
Customer Service job vacancies in Harrow

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Contracts and Accreditation Officer

London Borough of Ealing

£43,299.00 - £46,512.00 pa inclusive (Grade 10)

Ealing (Hybrid)

Posted 7 days ago

Closing in 5 days

Service Point Officer

Southwark Council

Salary Range (Full time equivalent) £34,275 - £40,344

Peckham (Hybrid)

Posted 7 days ago

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2 Customer Service job vacancies in Harrow

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Contracts and Accreditation Officer

Service Point Officer

2
Customer Service job vacancies in Harrow