{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1749844065995,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"982caf41-5ff1-4d34-a19f-68a0b0c8961f","title":"Customer Contact Advisor","employer":"Reigate & Banstead Borough Council","department":"","location":"Town Hall, Reigate","locationType":3,"description":"Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Contact Manager Salary: £26,346- £29,355 per annum pro rata Basis: Fixed Term Contract for 9 months – Wednesday – Friday\nAbout the Role\nWe have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun & friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.\nWith full training provided, this is an excellent opportunity for you to progress your career in Customer Service\nWhat will you do?\n<ul>\n<li>To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).</li>\n<li>Resolving enquiries and providing guidance to customers across all contact channels.</li>\n<li>Deliver information in a succinct and confident manner.\n</li>\n<li>Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks.</li>\n<li>Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries</li>\n</ul>\n What will you need?\n<ul>\n<li>Proven experience in listening, extracting and assessing important information</li>\n<li>Customer Service experience ideally in a call centre environment</li>\n<li>Great verbal & written communication skills</li>\n<li>Ability to answer a high volume of calls and process information</li>\n<li>Ability to work well under pressure and multitask</li>\n<li>A desire to improve your skills, knowledge and experience</li>\n<li>Microsoft and Excel office skills</li>\n</ul>\n \nStaff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you:\n<ul>\n<li>Support in continuing your personal development</li>\n<li>Competitive contributions of 15% towards the LGPS pension scheme.</li>\n<li>Access to a range of discounts including local and high street stores, and\n</li>\n<li>Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.</li>\n<li>A generous annual leave entitlement.</li>\n</ul>\nAdditional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href=\"https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D0\">Lisa.apostolakis@reigate-banstead.gov.uk</a> and Rob Blaker, Lead Senior Customer Contact Adviser at <a href=\"https://www.surreyjobs.info/users/new.js?original_url=http%3A%2F%2Fwww.surreyjobs.info%2Fvacancies%2F480072%2Fexternal_links%3Findex%3D1\">Rob.Blaker@reigate-banstead.gov.uk</a> \nWe are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. Closing date: 30 June 2025 Interviews: 7th, 9th, 10th July\nValues and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. 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If so, we have the opportunity for you!We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:<ul>\n<li>Interesting, varied and never dull.</li>\n<li>Designed to help you develop your skills and experience and progress your career.</li>\n<li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li>\n<li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li>\n</ul>About the roleOur Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.Who we’re looking forWe’d love to hear from you if you:<ul>\n<li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li>\n<li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li>\n<li>Are well organised and can remain calm, focused and professional when under pressure.</li>\n<li>Can work under minimal supervision, making decisions on your own when needed.</li>\n<li>Have good written and verbal communication skills with an eye for detail.</li>\n<li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li>\n<li>Are comfortable using technology and Microsoft Office.</li>\n</ul>What we offerWhen you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. 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This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. 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Customer Service job vacancies in Crawley

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2
Customer Service job vacancies in Crawley

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Customer Contact Advisor

Reigate & Banstead Borough Council

£26,346- £29,355 per annum pro rata

Town Hall, Reigate (On-Site)

Posted 1 day ago

Closing in 3 days

Customer Services Advisor

Tandridge District Council

£24,562 - £28,702

Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey, United Kingdom (On-Site)

Posted 8 days ago

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2 Customer Service job vacancies in Crawley

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Customer Contact Advisor

Customer Services Advisor

2
Customer Service job vacancies in Crawley