{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1746687323572,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"f1572e06-ef6b-413e-8585-467dee3ddff7","title":"Customer Services Advisor","employer":"South Kesteven District Council","department":"","location":"The Picture House, St Catherines Road, Grantham","locationType":2,"description":"<p class=\"customHTML\"><strong class=\"customHTML\">Hours: </strong>1 x 30 Hours per week, 1 x 35 Hours per week</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">Salary: </strong>Up to SK7 (£25,974 per annum pro rata) following probationary period.</p>\n<p class=\"customHTML\"><strong class=\"customHTML\">Contract: </strong>Permanent</p>\n<p class=\"customHTML\"> </p>\n<p class=\"customHTML\">To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner.  (The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed).</p>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Provide customer services across a range of functions on behalf of the Council and partner organisations as required.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Record all contacts in the Customer Relationship Management System (CRM). If unable to deal with an enquiry, then identify service specialists and make appropriate transfer to ‘back office’.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Interpretation of customer enquiry to establish correct management of enquiry which could include signposting, part completion or full resolution.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Use comprehensive IT systems to manage enquiries, access information and to provide customers update information on outstanding enquiries (access and updating of administrative systems in ‘back office’ sections may be required).</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Actively encourage and promote the use of self service, supporting customers to do so face to face and over the telephone in a call centre environment.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">At all times, act as an ambassador for the customer service centre and South Kesteven District Council and assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<ul class=\"customHTML\">\n<li class=\"customHTML\">Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.</li>\n</ul>\n<p class=\"customHTML\"> </p>\n<p class=\"customHTML\">This role is not politically restricted.</p>","shortDescription":"","salaryDescription":"£20,000 - £29,999","publishDate":"2025-05-07T13:45:00.000Z","expirationDate":"2025-05-21T22:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/ffcf7bb7-c7bc-466c-9e0d-83cd327cffff.png","score":1,"featured":false,"enhanced":false},{"id":"bd04326e-a59f-4d5a-91f1-797cfe8f4001","title":"Customer Service Advisor","employer":"Rugby Borough Council","department":"","location":"Rugby Borough Council","locationType":3,"description":"<p><strong>Customer Service Advisor</strong></p>\n<p> </p>\n<p><strong>£25,183 - £27,269 (Pay award pending)</strong></p>\n<p> </p>\n<p><strong>Full Time – 37 hours a week</strong></p>\n<p> </p>\n<p>Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. 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Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.</p>\n<p> </p>\n<p> <strong>Benefits</strong></p>\n<p><strong> </strong></p>\n<ul>\n<li>35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)</li>\n<li>Generous Local Government Pension Scheme</li>\n<li>Annual leave purchase scheme</li>\n<li>Structured Induction Program</li>\n<li>Learning and Development opportunities including Future Leaders programmes</li>\n<li>Payment of a professional subscription for approved professionals</li>\n<li>Family Friendly Policies</li>\n<li>Independent Support for your health & wellbeing</li>\n<li>Generous compassionate leave</li>\n<li>Extra Benefits including Retail Discounts, Cycle to Work scheme and more</li>\n</ul>","shortDescription":"","salaryDescription":"£25,183 - £27,269 (Pay award pending)","publishDate":"2025-05-02T10:04:00.000Z","expirationDate":"2025-05-25T10:03:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/bfe92f68-71df-4675-a2ce-c000f2d7e1a5.jpg","score":1,"featured":false,"enhanced":false},{"id":"dc0dd1ce-ea04-4ed7-b085-316eecc63620","title":"Speculative CVs","employer":"Harborough District Council","department":"","location":"Market Harborough, Leicestershire","locationType":2,"description":"<p>If we do not currently have any suitable vacancies, please follow the link below and we will endeavour to notify you if a suitable external vacancy arises, at which time you will be invited to apply.  Further information is available using the following link:</p>\n<p><a href=\"https://www.harborough.gov.uk/speculativecv\">Speculative CV submission | Instructions (harborough.gov.uk)</a></p>\n<p>Find out more about the benefits of working at Harborough District Council at <a href=\"https://www.harborough.gov.uk/info/20005/jobs/484/working_for_hdc\">Benefits of working for us | Working for HDC | Harborough District Council</a> </p>\n<p><img src=\"https://media.jobsgopublic.com/wp-content/uploads/2024/11/001719_LGA_E-bulletinBanner_Width650px-START.jpg\" width=\"644\" height=\"198\"></p>\n<p><img src=\"https://media.jobsgopublic.com/wp-content/uploads/2024/11/728x90c-backup-change-your-future-opportunities.gif\" width=\"647\" height=\"80\"></p>\n<p><img src=\"https://media.jobsgopublic.com/wp-content/uploads/2024/11/300x250a-backup-purple-difference.gif\"></p>","shortDescription":"","salaryDescription":"Various","publishDate":"2024-10-16T11:11:00.000Z","expirationDate":"2025-10-02T11:11:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/3ab970ee-e675-48a3-8c50-19c2c68958a1.png","score":1,"featured":false,"enhanced":false}],"totalResults":3,"page":1,"pageSize":20,"facets":{"ContractType":{"1":3},"WorkingPatterns":{"1":2,"2":2,"3":1,"4":1,"5":1,"6":1,"7":1,"8":1},"EmployerType":{"local government":3},"PublishDate":{"1":1,"2":1,"3":2,"4":2,"5":3},"LocationType":{"2":2,"3":1},"JobTypes":{"administration":1,"asset management":1,"business intelligence":1,"communications":1,"community":1,"customer service":3,"education":1,"environmental":1,"finance":1,"health and safety":1,"hr":1,"legal":1,"management":1,"planning":1,"pr":1,"project management":1,"social work":1,"tourism":1,"transport":1,"waste management":1}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":[{"lat":52.977657,"lng":-1.597663},{"lat":52.392155,"lng":-1.597663},{"lat":52.392155,"lng":-0.66411114},{"lat":52.977657,"lng":-0.66411114},{"lat":52.977657,"lng":-1.597663}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1746687323686,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"leicester",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"leicester\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1746687323561,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer service"],"queryHash":"[\"jobTypesAutocomplete\",\"customer service\"]"}]}
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Customer Services Advisor

South Kesteven District Council

South Kesteven District Council logo

£20,000 - £29,999

The Picture House, St Catherines Road, Grantham (Hybrid)

Posted 1 day ago

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