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Coventry City Council’s Benefits Service is comprised of diverse, multi-talented teams who all have the same aim, to help the city’s most vulnerable residents. &nbsp;Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need.&nbsp;Specifically, the teams are responsible for the delivery of:&nbsp;<ul>
<li>Housing Benefit and Discretionary Housing Payments which we administer on behalf of the Department for Works and Pensions. We also recover any overpaid housing benefit&nbsp;</li>
<li>Council Tax Support which is a local scheme that helps residents with their Council Tax charges&nbsp;</li>
<li>Free School Meals, by working closely with schools we aim to ensure every child who is entitled has a free school meal &nbsp;</li>
<li>Community Support Grant Scheme which includes assistance in extreme emergency situations and can provide citizens help to resettle back into the community by providing essential furniture items. &nbsp;</li>
</ul>We embrace the ONE COVENTRY approach, working closely with our external partners and other Council teams, such as the Housing and Homeless teams and Children’s teams, ensuring we have a holistic approach to supporting our residents. Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? &nbsp;Reporting directly to a Senior Team Manager, you will be responsible for:<ul>
<li>Management duties such as 1 to 1’s / managing sickness absence / supporting and developing staff / responding to complaints.</li>
<li>Completing annual Appraisals. &nbsp;</li>
<li>Direct management of a team of Benefit Assessment officers, including work allocation and performance management.</li>
<li>Delivering Corporate and Service objectives</li>
<li>Taking an active role in the Benefits management team</li>
</ul>Will you require sponsorship now or in the future to fulfil the role you are applying for.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? We are looking for a individual who has in depth working knowledge of the service, relevant legislation, and related providers.&nbsp;Possess self-management skills, to enable workload organisation , prioritisation and implementation, with minimal supervision.Possess the ability to be capable of providing and deliver training. Develop programs for the needs of the service are , coordinating the continual development of the team.Possess well developed communication skills to liaise with customers and their representatives and all internal and external organisations both verbally and in writing. Possess the written skills and the ability to write complex reports and letters in a clear, concise manner.&nbsp;Possess the ability to deal effectively with a wide range of issues at times under pressure, i.e. conflicting priorities, deadlines. Possess the ability to organise the work allocation to the team and set targets to monitor and check the work. &nbsp;Possess experience and well-developed skills to manage a team.&nbsp;Demonstrate management techniques and team building and motivational skills. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s):Friday 25 July 2025&nbsp;About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

Team Manager

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We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents.&nbsp; From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that&nbsp;ultimately,&nbsp;we maximise the collection of public funds.&nbsp; The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.&nbsp;&nbsp;Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. &nbsp;Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay, applying a range of legal remedies to compel people to pay what they owe. &nbsp;But the team also listen to and supports those who can’t pay and helps some of our most vulnerable residents find a way out of debt.Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

<ul>
	<li>Open and fair: We are fair, open, and transparent.</li>
	<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>
	<li>Engage and empower: We talk and listen to others, working together as one.</li>
	<li>Create and innovate: We embrace new ways of working to continuously improve.</li>
	<li>Own and be accountable: We work together to deliver the best services for our residents.</li>
	<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>
</ul>

What is the job role? If you're an effective communicator, have good computer skills, organised and enjoy helping people, this could be an ideal job for you.As a Revenues Officer based within our Revenues and Benefits service, you will deal with a wide range of Business Rates customers. &nbsp;You will also deal with internal departments.&nbsp;You will deal with customers over the telephone and by email, so you will need to have excellent customer service skills, a clear and friendly telephone voice, and be able to work well in a team. You will update customers' accounts.Whilst our positions are open to all applicants, we are unable to offer visa sponsorship for this role; therefore, all applicants must have the Right to Work in the UK. &nbsp;If you are on a limited visa, you must have a minimum of two years remaining.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for? To help improve our customer experience further, we are looking for a proactive and service-focused Officer to join our busy and fast-paced team.Don't worry if you don't have any experience in Revenues, as when you start you will take part in our in-house training. Training will usually cover service standards, system knowledge, legislation, and corporate processes.When applying for this role you will be asked to write a personal statement, when writing your personal statement please include experience and involvement of the following:<ul>
<li>Customer service skills</li>
<li>Analytical approach and organisational skills</li>
<li>Knowledge and application of computer packages E.G. Word / Excel /Outlook etc.</li>
</ul>If you need help or support to complete your application, please visit our <a href="https://www.coventry.gov.uk/advice-job-seekers/accessibility" target="_blank">accessibility page</a> to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:<ul>
<li>Members of the Armed Forces and veterans</li>
<li>Are currently in care or have previously been in care</li>
<li>If you consider yourself to be disabled or if you have a long-term health condition</li>
</ul>For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.&nbsp;If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview dates:&nbsp;5 &amp; 6 August 2025About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. 
 
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and&nbsp;benefits package - to find out more please visit <a href="https://www.coventry.gov.uk/council-vacancies" target="_blank">https://www.coventry.gov.uk/council-vacancies</a>

2 Benefits And Revenues Jobs in Stratford-upon-Avon CV37, UK