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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3384/_DR_BPO__Appeals_and_Debt_Recovery_Officer.pdf" target="_blank">_DR_BPO__Appeals_and_Debt_Recovery_Officer</a></li>
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Please apply online via the link provided.



Job Title:&nbsp;Appeals and Debt Recovery Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:&nbsp;London
Country:&nbsp;United Kingdom
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02721
Service:&nbsp;Public Realm
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Salary:&nbsp;per Min Max In
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO1
SCP Range:&nbsp;£40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer focused individuals to join our busy Parking Appeals and Debt Recovery Team. Parking penalties and subsequent debt recovery action are often contentious issues, which require a sensitive approach in order to balance competing traffic management demands with the individual circumstances of our customers.
Our Debt Recovery and Appeals Team deals with more than 1300 appeals per year, which include appeals to the Environment and Traffic Adjudicators (London Tribunals), the Traffic Enforcement Centre witness statements and debt recovery court hearings. Many of these appeals and hearings have to be considered and defended in front of the Independent Adjudicators and in some cases Court Judges. We are proud to say that, over the last three years our service achieved the highest performance amongst all London local authorities, with 80% of all cases going in the Council’s favour at the Independent Adjudicators Tribunal. Our Appeals and Debt Recovery officers are experts in their field, and they are looking for more people to join us and share our success.
We believe in a first class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers.
- Getting things done right the first time.
- Simplifying and continually improving our processes.
As the Appeals and Debt Recovery Officer, you will be expected to consider and make decisions against appeals lodged at the Independent Adjudication Service and in many cases the County Court. You will be required to investigate parking related formal appeals and compile comprehensive evidence packs for hearings at both London Tribunals and Courts. You will be tasked with ensuring that clear and compelling evidence is put forward to demonstrate the high quality of our parking schemes, and maintain our status of the best performing authority in the capital.
You will need to demonstrate a real appreciation of the complexities involved in many of these cases. You will work to help motorists close cases at earliest opportunity, whilst also recognising and identifying vulnerable customers and supporting them wherever possible. Finally, you will be responsible for aspects of the management of the council’s contracts with external enforcement providers, such as Enforcement Agents.
You will need to show high standards of customer service at all times, and will also undergo extensive training which will be delivered by our experts, who will equip you with the necessary knowledge, and subsequently a Level 3 NVQ accreditation for the role.
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance.
Key benefits include:
<ul>
<li>Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)</li>
<li>Unrivalled pension scheme</li>
<li>Flexible working options (family friendly policy)</li>
<li>Ability to work from home</li>
<li>A comprehensive training and development</li>
<li>A range of discounts, including subsidised gym membership</li>
<li>Access to financial and season travel loans</li>
<li>Health and wellbeing benefits</li>
<li>We are also a member of the Cyclescheme and we offer free pool bikes</li>
</ul>
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at&nbsp;<a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;04 January&nbsp;2026
Interview date:&nbsp;W/C 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Appeals and Debt Recovery Officer

<ul></ul>





Salary: £38,923 Grade: Level 3, Zone 1&nbsp; Location: 5 Pancras Square, London, N1C 4AG Contract type:&nbsp;Permanent Hours per week: 36 Closing date: Sunday 14th December 2025; 23:55 &nbsp;*Previous applicants need not apply this time*&nbsp;About us&nbsp;Camden is listening to everyone, including you.We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.The roleWe are seeking to recruit Council Tax Officers to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates.Dealing directly with the public, you will be able to answer written correspondence accurately and liaise with tax payers&nbsp;on the telephone. You will predominantly be dealing with the latter stages of recovery including those at bailiff stage requiring you to discuss payment plans and liaise with enforcement agents. You will also be required to trace absconders to settle old debts where post has been returned undelivered. &nbsp;You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g. student accommodation.&nbsp;Your attendance at the Local Magistrates’ Court will be required periodically, helping negotiate payment arrangements and dealing with attendees’ queries.&nbsp;Other tasks will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.&nbsp;Key Requirements<ul><li>Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it</li><li>Excellent IT and communication skills</li><li>Ability to act professionally and communicate patiently but effectively with those in difficulty</li><li>Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands</li></ul>Desirable<ul><li>CIVICA system experience desirable</li></ul>This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.To view the Job Profile, please copy and paste the below URL into your browser:&nbsp; <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/documen…</a> &nbsp;About youTo find out more about what it is like to work at Camden, meet some of our people by visiting&nbsp;<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>.We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards.More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose. &nbsp;What We Offer&nbsp;At Camden, you’ll receive a host of benefits including:<ul><li>27 days annual leave for new starters, rising to 31 days after 5 years</li><li>Local Government Pension Scheme</li><li>Flexible working opportunities;</li><li>Interest free loans</li><li>Access to our incredible staff networks</li><li>Career development and training</li><li>Wellbeing support and activities&nbsp;</li></ul>Inclusion and Diversity&nbsp;We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.&nbsp;Asking for Adjustments&nbsp;Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

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