Stevenage (On-Site)
Permanent, Full time
£30,559 progressing to £33,366.00
Financial Assessment & Income Officer Apply Now
- Job Number
- HCC27850
- Location
- Stevenage
- Directorate
- Adult Care Services
- Salary Range
- £30,559 progressing to £33,366.00
- Contract Type
- Permanent
- Full Time/Part Time
- Full Time
- Closing date
- 25-May-2025
Field1
Job Title: Financial Assessment and Income Officer
Starting Salary: £30,559 progressing to £33,366 pa pay award pending
Hours: 37 hours per week
Location: Farnham House, Stevenage with possibility of hybrid workingContract Type: Permanent
Directorate: Adult Care Services
About the team
The Adult Care Services Income and Financial Assessments Team play a crucial role in ensuring that adults receiving social care services are assessed fairly and accurately for their ability to contribute financially toward their care needs. By conducting Financial assessments, maximising benefits, collecting information and monitoring income, providing guidance and support and liaising with other departments such as social care practitioners and applying relevant legislation such as the Care Act 2014.
About the role
The successful candidate will be supporting the team to assess an individual's financial situation to determine how much they should contribute toward the cost of care services, such as home care or residential care.
You will be required to provide excellent customer service by handling inbound and outbound calls via our call centre gathering relevant information from people who use our Adult Social Care services in Hertfordshire to assess what financial support and charges apply for them.
You will resolve charging queries in conjunction with the Care Act 2014 legislation, processing and allocating financial assessments and enquiries received by post and from people via our call centre.
About you
Essential:
We are seeking individuals to join our team who possess:
- Clear communication: Ability to explain complex financial matters in a simple, empathetic way.
- Customer service: Experience dealing with vulnerable individuals, often in sensitive situations.
- Numeracy: Ability to perform accurate financial calculations and interpret financial data.
- IT proficiency: Competence in using spreadsheets, databases, and financial assessment software.
- Teamwork: Collaborating with social workers, finance officers, and care providers.
- Attention to detail: Ensuring accuracy in assessments and records.
- Time management: Handling multiple cases and meeting deadlines.
- Record-keeping: Maintaining up-to-date and compliant documentation.
- Adaptability: Responding to changes in legislation or individual circumstances
Desirable:
•Financial literacy: Understanding of income, savings, pensions, and benefits
•Knowledge of legislation: Familiarity with the Care Act 2014, welfare benefits, and charging regulations.
In addition to a hybrid working environment, a generous pension scheme membership and annual leave entitlement, you will be provided with excellent support and opportunities to grow.
This role requires an enhanced DBS check to be completed as part of your application process
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
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This job role is within the Business Support Services, level 8 job profile. Please locate this via:
Job profiles: Business support services
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To hear more about this opportunity please contact Stephanie.Wilson@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: TBC
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.