Service Delivery Officer: SEND & EP

We currently have a vacancy for a permanent part time Service Delivery Officer working 22.5 hours per week, ideally 9-5 Wednesday-Friday, there may be flexibility of working these hours over 4 days rather than 3.

This is a hybrid role with time spent in our offices at Shute End and remote working from home.

The role is to support the business needs of the Special Educational Needs and Disabilities (SEND) Team and Educational Psychologist (EP) team

We are looking for dynamic forward-thinking individual who is used to working to strict deadlines and performing under pressure as well as the ability to drive forward change and improve work processes.

You should have excellent administrative skills, matched with strong customer care skills as you will be the first point of contact for all SEND and EP queries.

You will also need a good knowledge of Microsoft Teams, Excel and Word and experience of data inputting, knowledge of using Capita ONE is desirable.

Minute taking and diary and inbox management are essential for this role.

Organisational and prioritisation skills are a must along with the ability to make decisions and deal with highly confidential information.

Previous experience of working in Education is desirable.

If this is you and you are interested in working in a busy environment where no two days are the same, knowing that what you do contributes to making a difference then please apply.

Please be aware that we will be reviewing the applications we receive on a daily basis and we reserve the right to close the advert early if suitable candidates are identified.

Closing Date: Sunday 25^th May 2025 at 11.00pm

Interview Date: Wednesday 11^th June 2025 

For an informal discussion about the role, please contact Kelly Hamblin (kelly.hamblin@wokingham.gov.uk) or Julie Dallas (Julie.dallas@wokingham.gov.uk)

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham is an equal opportunities employer.