Temporary Accommodation Officer (RP0132)

Temporary Accommodation Officer

(RP0132)

Starting salary £29,802pa with potential progression to £32,956pa on achieving designated skills and experience

12 months fixed term

37 hours per week (hybrid working)

We are looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, carrying out operational and administrative duties associated with the provision of the Council’s temporary accommodation stock. With a passion and enthusiasm for helping vulnerable individuals and families, you will assist the Temporary Accommodation Manager in maintaining the standard and availability of temporary accommodation. This will involve carrying out Health and Safety checks at the accommodation sites, and report any issues or problems identified.

You will be the first point of contact for customers and help to deal with issues that arise and be responsible for signing households up to accommodation.

You will liaise with the Housing Options officers to help individuals and families move on to longer term accommodation.

We are looking for someone with:

• An interest in housing and social welfare issues, committed to helping people in difficult circumstances,
• Excellent customer service skills, and the ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour,
• The confidence and capability to carry out a range of tasks within a limited amount of time, prioritising the welfare of the customer and their household in all cases,
• The ability to work well independently, whilst understanding the benefits of team working and partnership working

Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.

You’ll need to be able to support others and be a genuine team player.

What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.

If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618

Closing date for applications is 25 June 2025

Remote assessment will take place on 2 July 2025

Interviews will take place on 9 July 2025

Keywords:

Welwyn Hatfield, Temporary Accommodation, housing options, hertfordshire