DMC Experience Manager

We are excited to be recruiting a new DMC Experience Manager. This role will lead the delivery of the DMC business centres in a dynamic commercial environment, focusing on maximising revenue through office lettings, sessional usage, and specialist services such as the MakerLab and CreatorLab, while ensuring a first-class experience for all building users.

This role will be part of the award-winning business support team of Barnsley Council, Enterprising Barnsley. We are looking for an individual who is passionate about supporting business growth and innovation in Barnsley, and helping us achieve the ambitions in our newly published Inclusive Economic Growth Strategy.

The ideal candidate will have a strong background in managing multi-tenant commercial buildings, a solid track record of customer service, and a proven ability to lead high-performing teams. This role and the team it manages are central to the success of not just the DMCs, but Enterprising Barnsley as well, acting as the first point of contact for businesses and ensuring they receive the best possible support and sign posted correctly.

The DMC Experience Manager will be responsible for overseeing all aspects of the DMC’s customer facing operations, from lettings and billing, to event programming and stakeholder engagement. The role also involves managing the DMC and Enterprising Barnsley websites, coordinating procurement, and ensuring the service continuously evolves to meet the needs of the business community.

Key responsibilities include:

·       Leading the management and development of the DMCs, driving revenue through lettings, sessional use, and specialist services.

·       Managing a team of staff, providing direction, support, and performance management.

·       Coordinating a programme of events to animate the DMC spaces and support the local business community.

·       Acting as the first point of contact for businesses engaging with the DMCs and Enterprising Barnsley.

·       Managing procurement and billing processes to ensure best value and timely service delivery.

·       Developing and maintaining strong relationships with internal and external stakeholders.

·       Monitoring and reporting on key performance indicators and service outcomes.

·       Continuously reviewing service provision to ensure it is fit for purpose and aligned with strategic objectives.

The right individual will be able to juggle multiple priorities, deliver excellent customer service, and drive continuous improvement. Strong communication, negotiation, and organisational skills are essential, along with a flexible approach to working hours and occasional travel.

If you are passionate about supporting business innovation and have the skills and experience to make a difference, we would love to hear from you.