Bereavement Services Client Officer

Job Profile

What you’ll do on a typical day:

• Provide general support to the bereavement services team including input of legal and medical papers, filing, record keeping, scanning, booking appointments and funeral services.
• Communicate with coroners, doctors, and funeral directors to resolve issues with medical and legal papers.
• Receive and document payments and produce monthly accounts and weekly banking documentation.
• Raise and approve orders.
• Process requests for webcasts and tributes and allocate finance.
• Carry out witnessed laying to rest of ashes with bereaved families.
• Provide advice and support/sign posting to funeral directors, officiants and the bereaved.
• Giving out ashes to funeral directors and families.
• Provide lunch and annual leave cover in the chapel
• Mark out grave plots and oversee burials

 

What you need to succeed in this role:

At a minimum, you will be able to demonstrate:

• Ability to multitask and prioritise.
• Ability to work as part of a team and under your own direction
• Good experience in client- facing customer service roles.
• A proactive approach, with strong administrative and processing skills.
• Excellent interpersonal skills and confidence in difficult situations.  
• Conscientious attitude and attention to detail.
• A good standard of numeracy and literacy
• Good IT skills
• Strong administrative and customer service background
• Flexible approach to work tasks

 

It would be great if you also have:

• Good organisational skills with the ability to take the initiative.

 

Please note: Previous applicants need not apply.

Please do not apply if you do not meet the essential criteria on the JDPS.

If you have any queries please contact Natasha Precious Bereavement Services Manager natasha.precious@guildford.gov.uk

 

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.