Business Support Assistant (Practitioner Team)

Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

This is a full time permanent post based at Castle House, Barracks Road, Newcastle.

You will be predominantly office based, although some home working is arranged on a rota basis dependant on the demands of the service. 

You will provide core business functions in addition to working closely with a range of Practitioner Leads, Team Manager, Family Practitioners, Professionals and Partners.

You will need full knowledge of Microsoft Office 365 and the ability to utilise the main applications. You’ll also chase workers for paperwork to make sure work is completed to the required deadlines. A part of this role is inputting data in our database, sharing data, and helping to ensure the data base is up to date and ensuring its accurate by cleansing data as and when needed. In addition, there is a requirement to support wider more generic office functions to support the delivery of all business support services.  

Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You’ll also need:

• Level II in Business Administration or equivalent qualification
• An IT qualification equivalent to the competency level of ECDL or equivalent 
• Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email
• Good organisation skills and attention to detail, as you’ll be keeping data updated and you’ll be working to deadlines
• A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• A passion to always give the best service

“We’re happy to talk flexible working” 

But it’s important to note that if you’re unsure whether your experience or skills are suitable, please get in touch with the recruiting manager Claire Rushton (Business Support Team Leader)  claire.rushton@staffordshire.gov.uk and we can give you a bit more information.

Interviews will be held Tuesday 1st July 2025

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.