Registration Officer

Are you passionate about providing excellent customer service and supporting people through significant life events? 

Staffordshire Registration Services is seeking positive individuals who have experience working in front-facing, customer-focused environments. You will play a key role in delivering high quality services for the registration of birth, deaths, stillbirths, marriages, civil partnership, citizenship, ensuring compliance with statutory requirements and best practice. 

If you have administrative experience, excellent organizational skills and can be proactive and solution-oriented due to the varied nature of the role, we invite you to apply and join our innovative and ambitious team.

We have 2 vacancies specifically in our Burton Registration Office but we do also have 2 vacancies in other Registration Offices across Staffordshire. On your application form, please indicate your preference(s). Please feel to tick both options.

You will be involved in: 

• The registration of births, deaths, still birth and notice of marriage within the statutory framework.
• carrying out duties of Deputy Superintendent Registrar and Deputy Registrar when attending marriage and civil partnership ceremonies.
• carrying out duties in relation to citizenship and discretionary ceremonies
• issuing requests for copy certificates 
• maintaining and undertaking auditable records of all day to day financial transactions within the office.
• travelling between the Registration Offices and Sub-Offices, and to other locations in connection with registration purposes.

We are looking for enthusiastic, professional, flexible individuals, committed to providing excellent customer service and achieving high quality standards.

We also need you to be able to:

• Ability to handle sensitive situation and respond flexibly to changing situations.
• Proven ability to work to a high degree of accuracy, both independently and as part of a team. 
• Proven experience in customer facing role/s
• Excellent communication skills, both written and verbal
• Experience of using a range of ICT applications and digital platforms

“We’re happy to talk flexible working”

Interviews will be held during the week commencing 23rd June 2025

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact: Amy Durston, Registration Service Operations Manager on amy.durston@staffordshire.gov.uk or Claire Hillback, Registration Service Team Leader on claire.hillback@staffordshire.gov.uk or Keir McCluskey, Registration Service Team Leader on keir.mccluskey@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.