Direct Payment Officer

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

This role focuses on providing effective, customer-focused support to Direct Payment users and Adult Social Care colleagues through efficient systems and processes. Serving as a key contact for queries, you will manage complex issues when needed.

The position involves ensuring an integrated approach to Direct Payments for Financial Operations by assisting with the implementation of new technologies, methodologies, and processes.

Additionally, the role includes identifying and investigating potential mismanagement of direct payments by service users and recommending appropriate actions to address any issues.

Additional information

Are you a dynamic professional who thrives in both team settings and independent roles? We are looking for a motivated Direct Payments Officer who is ready to make a difference. In this role, you will empower users by monitoring, supporting, advising, and facilitating their management of Direct Payments packages and finances. You will ensure compliance by checking, monitoring, and analysing financial records and other relevant evidence held by recipients.

Additionally, you will actively promote Direct Payments, raise awareness in the community, and contribute to the ongoing development of the service. Staying informed on employment issues and agency provisions is crucial, as is your expertise in using Microsoft Excel, Word, Outlook, and PowerPoint, along with Finance and Adult Services Systems. You will excel if you possess strong time management skills, thrive under pressure, and are adept at meeting deadlines.

The work is varied and challenging, offering you the chance to grow and make a significant impact. Join us and be part of a team dedicated to improving lives through effective management and support of Direct Payments. If you are ready to take on a rewarding and impactful role, we want to hear from you!

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.