London (On-Site)
Temporary, Full time
£75,000 - £99,999
FULLTIME
Salary: £84,194
Grade: Level 6 Zone 2
Location: Hybrid: 5 Pancras Square and remote
Hours per week: 37
Contract Type: 12 Month Fixed Term Contract (Maternity Cover)
Closing Date: Tuesday 10th June 2025; 23:55
Interview Date: W/C 16th June
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing
You’ll be taking the role as our Head of Debt and Financial Resilience for a 12-month maternity cover post. Joining the Council’s Corporate Centre, you’ll be taking responsibility for delivery against one of Camden’s key strategic priorities – ensuring that everyone in Camden gets the support they need to avoid debt and be financially resilient.
You’ll lead the Council’s new Money Advice Camden service. With ca.30 staff and a budget of over £8m, the Money Advice Camden service has three objectives:
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To equitably and effectively distribute Camden’s Local Welfare Provision: £3.5m of Household Support Fund, and £2m of our local Cost of Living budget.
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To provide data-led, preventative advice services, helping residents avoid and manage debt: Our team of seven Generalist Advisors, four Welfare Rights Advisors and four Debt Advisors identify clients through data-driven outbound campaigns. We aim to reach clients early, preventing them from reaching financial crisis.
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To transform creditor practices in the Council, ensuring the learnings from our case work are translated into service and policy change.
Specific responsibilities during this period will include:
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You’ll ensure budgets are well-managed and fully spent; that services are accessible and inclusive; that our IT systems work smoothly and data is securely managed; overseeing Members’ Enquiries, Complaints and FOIs; and ensuring that reporting on grant spend is accurate and timely.
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You’ll lead on stakeholder engagement with wider Council services; Members and on Money Advice Camden’s relationship with our Camden Advice Network partners.
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You’ll join the Equalities and Community Strength division’s Senior Management Team, deputising for the Director where needed.
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You’ll have responsibility for proposing delivery plans for Camden’s Household Support Fund and Cost of Living Fund for 2026/27; including working with Members to understand the administration’s priorities.
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You’ll oversee the design and delivery of our advice team’s preventative campaigns: using your knowledge of welfare rights and debt issues to ensure the team is tackling the key issues facing our communities.
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You’ll work closely with colleagues in Revenues teams across the Council; understanding the pressures incomes teams are under and how creditor practice can work in the interests of both our clients and the Council’s financial stability.
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You’ll lead on high profile cash transfers pilots – Camden's Family Hubs Pregnancy Grants pilot with Nesta; and our Personalised Budgets pilot with Greater Change; including overseeing delivery, stakeholder engagement and evaluation phases.
If you would like to discuss the role in more detail before applying, please get in touch with zoe.tyndall@camden.gov.uk for an informal chat.
To view the Job Profile, please click copy and paste the below URL into your Microsoft Edge browser:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10960172/file/document?inline
All About You
The right individual will be able to demonstrate a track record of strategic planning and the delivery of high-quality customer focused services particularly in areas related to debt, advice, income maximisation and customer services.
The post holder will have a strong understanding of digital, technology and data perspectives as well as experience of working across multiple projects in order to join up different strand of work and inform service redesign.
You will be a strategic thinker, helping leaders adapt to changing circumstances while keeping hold of a clear sense of purpose and direction. You will feel confident to challenge how we do things and develop creative solutions.
Excellent understanding of relevant legislation, statutory guidance and national policies relating to debt and welfare. Strong attention to detail and ability to work to tight deadlines. A committed work ethic and the ability to operate with integrity.
You will also have significant experience in developing positive relationships with multiple stakeholders to build support and influence thinking and decision making. The ability to work across multiple projects that have delivered new products and developed services at different stages of the delivery cycle is also key.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pension’s scheme.
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format,