Technical Support Officer

Job introduction

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

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Job Title: Technical Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.   Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The Role: 

• The role of Technical Support Officer is to provide technical and administrative support in relation to any of the functions provided by the Planning Service including validation of all types of application received.  To champion customer service to provide a modern, customer focussed, business friendly service
• In the role of Technical Support Officer you will be expected to provide technical and administrative support within the Service, in a flexible manner ensuring that an effective, efficient and customer focussed service is delivered within required timescales and to provide support in relation to any of the functions undertaken by the Service to enable specific and overall objectives of the team to be achieved
• Your demonstrable knowledge as a Technical Support Officer includes Competencies associated with NVQ Level 3 in Administration/ Business Studies and proven experience of working in a busy office.
• The role of the Technical Support Officer is in the Planning and Building Control Service and is part of a highly skilled, technical support team and the role is pivotal in validating and processing all planning and building control applications and providing support across the whole service.  It is customer focussed with the emphasis on providing a modern, business friendly planning service. 
• The Technical Support Officer will ideally be experienced in the use of GIS mapping systems 

We’re proud to share that Liverpool City Council has been shortlisted for Planning Authority of the Year at the Royal Town Planning Institute (RTPI) Regional Awards for Planning Excellence. 

These awards celebrate outstanding achievements in planning across the region, recognising the people, projects, and plans that are shaping our communities for the better.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (Role dependent) - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
• Part of the Local Government Pension scheme – option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing date: Midnight Monday 23rd June 2025
Shortlisting date: W/C Monday 30th June 2025
Interview date: W/C Monday 7th July 2025 

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like to talk to a member of the team about the role or have an informal discussion, please contact Jeanette Newton at Jeanette.newton@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.