Revenues Advisor (2 vacancies)

Job Title: Revenues Advisor (2 posts)
Team / Department: Revenues
Location: Elizabeth House, Stratford-upon-Avon and Remote Working
Employment Status: Permanent
Hours per week: 37
Working Arrangements: Hybrid Working 
Salary: Grade K - £26,409 - £28,624

About Us:
Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.

Benefits:
As part of our team, you will enjoy a comprehensive benefits package, including:

Flexibility:
• A minimum of 25 days of annual leave, plus Bank Holidays.
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi-time scheme for a better work-life balance.

Lifestyle:
• Health Cash Plan Scheme for medical and dental expenses.
• Eye test voucher scheme
• Everyone Active Gym Membership discount 

Professional Development:
• Training and Development opportunities.
• Payment of one professional subscription fee

Financial Planning:
• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

What to Expect in the Role:
You will be working as a member of a busy team dealing with the day-to-day administration of Council Tax, Business Rates and Housing Benefit to residents across the district. 

You will have excellent communication skills, experience of working in a customer focussed environment, have at least 2 years of Business Rates, Council Tax or Benefits experience. In addition, you should have a professional diplomatic approach in working with people from all backgrounds. 

Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):
• Working as part of a team responsible for Council Tax, Benefits or Business Rates
• Process correspondence and enquiries in an efficient manner.
• Organise and prioritise your own workload.
• Provide prompt assistance and support to Customers Access.
• Keep up to date on legislation and changes to Regulations for Revenues

What You’ll Need (Please see Job Description and Person Specification for more details):
• 2 years’ experience of working within either a Council Tax, Business Rates or Housing Benefits service. 
• Good Communication skills.
• Experience of working with IT software packages.
• The ability to work in a pressurised environment with deadlines and targets.
• Excellent Customer Service skills with residents from different backgrounds.

For an informal chat about the role, please contact Jenni Love, Revenues Manager on 01789 260901 or email Jenni.Love@stratford-dc.gov.uk

Applications will close at midnight on Thursday 8th May 2025
Interviews will be held week beginning 19th May 2025

To apply, please visit our website: Stratford-on-Avon District Council - Current Vacancies or email hr@stratford-dc.gov.uk

The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best