Southwark, City Hall, Kamal Chunchie Way (Hybrid)
Permanent, Full time
£51,029
Corporate Resources and Business Improvement
The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
About the role
The Performance and Collaboration Support Officer will provide effective and responsive support to the Corporate Resources & Business Improvement (CR&BI) directorate. The role will manage the CR&BI work on people and budget matters – working with finance on budgets; and the People Function on corporate initiatives including equality, diversity and inclusion, and wellbeing.
The role will involve collaboration and coordination across units within the directorate and across GLA to monitor CR&BI’s performance, governance, compliance and reporting. It will also cover the management of CR&BI Network of Health and Safety Coordinators, the SAP Gatekeepers, Information Administrators and Change Champions.
The role will help the Executive Director (ED) embed required corporate changes within the directorate and will support the Directorate Leadership team with the business and help organise directorate-wide events.
Job Description
Job purpose
To provide effective and responsive support to the Corporate Resources & Business Improvement (CR&BI) directorate. The Performance and Collaboration team will manage the CR&BI work on people and budget matters – working with finance on budgets; and the People Function on corporate initiatives including equality, diversity and inclusion, and wellbeing. The roles will cover the CR&BI Health and Safety Champion role, the SAP Gatekeeper and the Change Champion role. Both Performance and Collaboration Support Officer roles will help the Executive Director (ED) embed required corporate changes within the directorate. The roles will support the Directorate Leadership team with business support and help organise directorate events.
Principal accountabilities
Communications: Develop and manage communications for the CR&BI directorate including creating and producing effective internal communications, managing distribution lists, drafting contents, coordinating and publishing newsletters, analysing communication effectiveness and reporting key performance metrics, ensuring consistency in messaging and approach across all communications channels.
DLT Support: Provide effective business support for the Directorate Leadership team. Activities include coordinating directorate internal communication events; supporting business planning; preparing presentations and reports; coordinating and writing briefings for the ED; managing induction processes; and other tasks as they arise; providing additional capacity for support when required (and if capacity allows) to Directorate Leadership team members.
Performance: Support in coordinating CR&BI Directorate’s submissions (MQT, PQT, Write Ons, Mayoral Decision Board, etc) ensuring responses provided are consistent, appropriate and within GLA policies and guidelines; and monitoring submissions to ensure they are actioned in a timely manner.
Governance: Drive coordination across units and extend support in consolidating inputs to ensure quality and timely submission of CRBI’s corporate performance and risk reviews, and audit and assurance; provide an effective secretariat support service to the ED for senior groups they chair. Plan agendas; prepare notes; track actions; manage a forward-look for meetings; manage logistics; liaise with other Directorates, the Mayor’s Office and Senior Officers.
EDI: Being part of an Equality, Diversity and Inclusion working group recommending and implementing improvements across the Unit.
Finance Support: Manage the financial approval processes for the directorate and where support is required, in accordance with GLA policies, procedures and principles of good practice, and in order to secure authorisation for expenditure in good time. This includes:
ensuring that relevant approvals are in place (Mayoral Decisions, Director Decisions, Assistant Director Decisions, etc)
raising purchase orders for the ED to approve
GRN’ing invoices in consultation with colleagues in the Unit
liaising as necessary with the finance business partner to ensure that periodic financial reporting, SME payments is processed timely and accurate for the directorate.
Business Support: Lead for the directorate on the implementation of organisational change initiatives, coordinating activity across the directorate – tracking changes, and ensuring business units within the directorate are adhering to the changes; manage and maintain CR&BI’s volunteer network including change champions, SAP Gatekeepers, Health and Safety Coordinators, Information Administrators and Fire Wardens; support and manage the logistics of all directorate events.
Realise the benefits of London’s diversity by promoting and enabling equality of opportunities; and promoting the diverse needs and aspirations of London’s communities.
Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-departmental and cross-organisational groups and project teams.
Key relationships
Accountable to: Senior Performance and Collaboration Manager
Key contacts: Directorate Leadership team; other directorate Performance teams; Senior HR Business Partner; Finance Business Partner; Mayor’s Office and Executive Assistants
Person specification
Technical requirements/experience/skills
Experience working in a complex stakeholder environment and providing proactive support to senior people;
Exceptional planning and organising skills, ensuring work is delivered and communicated in a well-prioritised, efficient and structured way;
Proven capability to quickly build and manage new professional relationships at all levels;
A high level of competence in the operation of standard office information and communications technology applications, including standard Microsoft Office packages (advanced knowledge of MS Word and Outlook, and intermediate knowledge of Excel and PowerPoint);
Strong problem-solving skills with a focused attention to detail, accuracy, and quality of end-results;
Experience of communicating with stakeholders using a variety of formats;
Able to respond positively to pressure and change, maintaining focus and quality during periods of uncertainty or high workload;
Strong analytical and written skills;
Experience of programme and project management.
Behavioural competencies
Building and managing relationships
… is developing rapport and working effectively with a diverse range of people, and sharing knowledge and skills to deliver shared goals.
Level 2 indicators of effective performance
Develops new professional relationships
Understands the needs of others, the constraints they face and the levers to their engagement
Understands differences, anticipates areas of conflict and takes action
Fosters an environment where others feel respected
Identifies opportunities for joint working to minimise duplication and deliver shared goals
Decision-Making
… is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.
Level 2 indicators of effective performance
Takes decisions as necessary on the basis of the information available
Makes decisions without unnecessarily referring to others
Involves and consults internal and external stakeholders early in decisions that impact them
Identifies potential barriers to decision-making and initiates action to move a situation forward
Demonstrates awareness of the GLA’s decision-making processes and how to use them
Problem solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions.
Level 2 indicators of effective performance
Processes and distils a variety of information to understand a problem fully
Proposes options for solutions to presented problems
Builds on the ideas of others to encourage creative problem solving
Thinks laterally about own work, considering different ways to approach problems
Seeks the opinions and experiences of others to understand different approaches to problem solving
Planning and organising
… is thinking ahead; managing time, priorities and risk; and developing structured and efficient approaches to deliver work on time and to a high standard.
Level 2 indicators of effective performance
Prioritises work in line with key team or project deliverables
Makes contingency plans to account for changing work priorities, deadlines and milestones
Identifies and consults with sponsors or stakeholders in planning work
Pays close attention to detail, ensuring team’s work is delivered to a high standard
Negotiates realistic timescales for work delivery, ensuring team deliverables can be met
Responding to pressure and change
… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.
Level 2 indicators of effective performance
Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure
Anticipates and adapts flexibly to changing requirements
Uses challenges as an opportunity to learn and improve
Participates fully and encourages others to engage in change initiatives
Manages team’s wellbeing, supporting them to cope with pressure and change
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework
How to apply
If you would like to apply for the role you will need to submit the following:
Up to date CV
Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.
If you have questions about the role
If you wish to talk to someone about the role, please contact CRBI_PandC@london.gov.uk.
If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.
Assessment process
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: To be confirmed
Equality, diversity and inclusion
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
Benefits
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Additional Information
Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.
Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)
More Support
If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.