Ealing (Hybrid)
Permanent, Full time
£43,299.00 - £46,512.00 pa inclusive (Grade 10)
An exciting opportunity has arisen for a Contracts & Accreditation Officer, and you will be a part of the Contracts & Market Engagement Team and have a key role in ensuring that adult care services are contract managed effectively and provides quality assurance.
About the role
We are committed to providing good quality services for vulnerable adults in receipt of social care in Ealing. You will work closely with external support provider market, to ensure contracts and effective contract monitoring are in place. Some of your key tasks will be:
- To visit and Contract Monitor providers we commission with good knowledge base of contractual arrangements in place and regulatory bodies regulations to ensure providers are compliant.
- To complete telephone monitoring to ensure the voice of our customers is heard.
- Navigate confidently on different platforms to export intelligence and information quickly.
- Compile reports and present at high level meetings.
- Respond quickly to non-compliance contractual issues raised.
- Engage regularly with different teams such as social work, safeguarding, finance, and accountancy.
- Ability to work on own initiative and manage own workload.
The successful candidate will be enthusiastic, resilient, organised and will be able to demonstrate that they have knowledge of contracts management and monitoring experience of social care contracts.
This is a demanding role, offering variety and an opportunity to learn new skills and develop your knowledge. The successful postholder will be someone who can communicate and negotiate effectively both verbally and in writing to achieve the best outcomes for borough residents and secure best value for the Council.
You will be offered regular supervision and support, access to training opportunities, and experience the benefits of working with friendly and supportive colleagues. Ealing is a diverse community with excellent amenities, which helps to make it a great place to live and work.
Some of the key skills you can offer:
The ability to work accurately and under time pressure is paramount. Ideally you will have previous customer service experience in the Adult Social Care or Health fields. Good organisational skills and the ability to work with a wide variety of diverse people are also important.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing council follows safer recruitment practices to protect children and vulnerable adults. This role will be subject to an Enhanced Disclosure and Barring Service (DBS) check and Ealing council’s enhanced vetting process.
You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.
It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.
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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.
Please note all applications will be determined on merit.
If you are shortlisted and invited to interview, you will be required to present a presentation on a specific topic.
Full details of the job requirements, including essential requirements, can be found in the job profile (attached below).