Tenancy Anti-Social Behaviour Officer

We are seeking to appoint an experienced Tenancy Anti-Social Behaviour Officer at level C. You will meet the requirements of the person specification fully and can demonstrate applied knowledge, experience and skills in this role. All elements within the person specification are essential.  You will be supported through induction, probation and a supportive Performance Appraisal and Career Conversation, which can include identifying and supporting the achievement of professional goals

Medway Council Landlord Services owns and manages around 3200 homes in the Medway area.  We aim to provide excellent services to tenants.

We are a high performing customer focussed service.   Our performance is excellent when compared with other similar housing organisations.

We are looking for an experienced, dynamic, and highly motivated Anti-Social Behaviour professional to join our Tenancy Team and help us continue to provide excellent services to our customers.  Main duties include:

To record, investigate and report on all incidents of ASB in accordance with Medway Council’s policies and procedures.

To undertake a victim and perpetrator risk assessments, ensuring that vulnerable residents are identified and have appropriate support in place.

To effectively investigate and manage serious cases of ASB and prepare for legal action where necessary.  To ensure that cases have been fully investigated following Medway Council’s policies and procedures

To provide guidance to victims and witnesses through the legal process as a named contact including updating complainants and victims as to development of cases.

To develop and maintain positive links with residents and agencies including the Police, Youth Offending Teams, Kent Fire & Rescue, Department for Work & Pensions, other council services, social housing providers, Probation Service, relevant community, and voluntary agencies.

To represent HRA Housing in partnership meetings

To attend resident surgeries, community engagement events and partnership meetings as required by the Tenancy Manager.  This will include but is not limited to multi-agency partnership meetings, adult and/or child protection conferences, domestic abuse MARAC’s and case conferences.

Work closely with the Tenancy Management Officers where there is a cross over of anti-social behaviour and other tenancy breaches.

To maintain a working knowledge of legislation related to anti-social behaviour, enforcement and data protection, ensuring attendance at training as appropriate.

To supervise a Anti-Social Behaviour apprentice.

You must be able to demonstrate:

Experience of working in a front-line customer focused environment dealing with Anti-social Behaviour.

Excellent customer service skills.

A working knowledge of anti-social behaviour and tenancy management law and good practise.

A commitment to teamwork, and to providing excellent customer services.

A current driving license and daily access to a vehicle.

A standard DBS check required.

Able to prioritise and manage your own workload and meet competing deadlines.

The successful post holder will be subject to a Standard DBS check. 

If you would like an informal discussion on this role, please contact Chris Rourke (Tenancy Manager) on 01634 333344.

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C.  There will be further opportunity once in post to progress from level A to B, and B to C.  

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. 

The person specification of a job profile is split into three levels: 

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.  

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.  

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Important Information- 

Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. 

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.   All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. 

We reserve the right to close this vacancy at any time prior to the closing date.