Tenancy Audit Officer

Grade 6 £38058-£41442 pa  2 Year Fixed Term Contract/Secondment Opportunity. 

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding.

The post holder will:

Provide a high quality Tenancy Audit service, verifying authorised occupants of Council property and highlighting the illegal occupation of Havering Council’s social housing stock.
To investigate and determine if the occupation of Council managed residential properties is unauthorised, and to make referrals / recommendation for the recovery of vacant possession if it is.
To provide witness statements and evidence to remedy illegal occupation.
To complete reports and to obtain photographic evidence of residents to verify authorised occupation.
Develop strong links with other Council departments to provide solutions such as; access for annual gas servicing, tenancy fraud investigations, identifying safeguarding, and vulnerability risks to enable the Council to maintain properties and protect residents. 
Where relevant take action in line with the Tenancy Terms & Conditions to combat illegal occupation and tenancy fraud.
We are a highly motivated and high achieving team and we are looking for 1 additional Tenancy Audit Officer with Housing Management experience to complete our busy team.

The work is both challenging and rewarding you will charged with maintaining an  excellent and seamless service by working with partners and other internal and external services.

You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role.

With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. 
You will also be a skilled and effective negotiator and problem solver.
You will have excellent IT skills, in particular Microsoft Excel.
To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.
The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.
You must have a full UK driving license and a vehicle to use for work.

Please view Job Profile here

For an informal discussion about the post, please contact Jody.Dielhenn@havering.gov.uk 

The closing date for the receipt of applications is 17th June 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interview date to be confirmed. 

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
 

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.