Recruitment Support Advisor

Recruitment Support Advisor

Fixed Term, Full Time

From £26,099 to £30,693 Per Annum

Location: Chelmsford

Closing Date: Sunday 11th May 2025 @ 11.59pm

Please note this vacancy is available as a Fixed Term Contract or Secondment opportunity for up to 1 year.

Interviews will be held in person at County Hall, Chelmsford.

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford, 2 days per week, with the remaining time allowing for remote working if desired, in line with the organisation's needs.

The Opportunity

Essex Shared Services sits within the People, Organisation and Development function at Essex County Council (ECC).

Essex Shared Services has built long-term partnerships by providing tailored solutions, while delivering outstanding customer service to several public sector organisations. By sharing our expertise, skills, and breadth of knowledge, we have provided a cost saving while our quality and service remains.

The Recruitment Support Adviser (RSA) will support Essex Shared Services, hiring managers and candidates. Providing a customer focused and professional service, you will provide day to day operational support such as arranging interviews, processing new temporary hires, and supporting our temporary workers on site with their needs. The RSA will have a solid understanding of the recruitment process, legislation requirements and policy requirements and be confident in providing technical guidance and advice to hiring managers across the organisation.

Accountabilities

• Supporting Essex Shared Services, you will develop a thorough understanding of the end to end temporary and permanent recruitment service. You will advise and guide hiring managers and candidates throughout the recruitment cycle, including key employment law, policy, and legislation.
• A thorough understanding of ECC policy and best practice you will ensure that you drive a culture of inclusion, fair recruitment practice, equality and transparency, guiding hiring managers in best practice.
• Arranging a high volume of interviews daily, you will ensure that candidates receive detailed interview confirmations the aid their interview performance and that full interview scheduling is managed and provided to hiring managers, including the management of skills assessments, skills testing, unplanned presentations and vide interviewing.
• Work collaboratively across the recruitment teams to provide administrative and project support where needed, to deliver one off project work as and when required.
• Conduct the full end to end recruitment process for named temporary hires, ensuring they have a positive experience of joining ECC and can start work, fully compliant, on the agreed date.
• Processing IR35 checks when needed for new temporary hires, providing guidance to managers on intermediary's legislation, HMRC requirements and ECC policy adherence to in and out of scope temporary workers.
• Managing weekly temporary payroll, including candidate payment queries, invoicing, statutory deductions and technical advice and guidance to temporary workers.
• Managing ECC's supply chain of recruitment agencies including contractual compliance, supplier performance and day to day supply chain management.
• Managing shared inboxes, ensuring queries reach the right person on the same working day of receipt, or directly responding and managing the query yourself.
• Providing day to day support to all temporary workers on site, including managing all temporary worker extensions and updating required documentation.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF Level 3 or equivalent by experience.
• A thorough understanding of appropriate recruitment legislation, including Agency Worker Regulations, equalities act, protected characteristics and IR35.
• A clear understanding of diversity and inclusion and reasonable adjustment legislation.
• Proficient IT skills, MS Word and MS Excel, MS PowerPoint are essential.
• A passion for HR and resourcing best practice, with a keen focus on outstanding service and complex query resolution.
• Understanding of temporary worker legislation and the ability to quickly develop expertise in ECC policy and provide technical advice and guidance to temporary staff and hiring managers.
• Highly motivated with excellent attention to detail, a result orientated approach and continually seeking to improve. Ability to prioritise own workload and meet organisational deadlines.
• Strong verbal and written communication skills with experience of dealing with customer queries and a track record of providing exceptional customer service.
• Evidence of building effective working relationships with colleagues and customers.