Technical Officer

• Inspections & Diagnostics: Undertake property inspections (pre- and post-works), diagnose faults, and specify repair solutions in a timely manner.
• Contractor Monitoring: Oversee day-to-day contractor performance through regular progress checks and quality assurance, escalating issues when necessary.
• Customer Liaison: Serve as a primary point of contact for tenants, ensuring any repair concerns or queries are resolved efficiently and to a high standard.
• Compliance & Safety: Ensure all repairs and maintenance activities comply with health and safety regulations, building codes, and statutory requirements.
• Record-Keeping: Maintain accurate documentation of work orders, communications, and completed works using both office and mobile IT systems.
• Collaboration & Improvement: Work alongside colleagues to identify opportunities for service improvements and adopt new technologies to enhance service delivery.
• Emergency Response: Participate in an on-call rota to provide technical support outside normal working hours, responding effectively to urgent issues.

• NVQ Level 3 (or equivalent) in a relevant construction or building discipline (e.g., carpentry, plumbing, or general building).
• Evidence of continuing professional development. 

Experience & Knowledge:

• Proven experience in building maintenance, repair, or similar roles within a local authority or social housing environment.
• Familiarity with contract administration, building regulations, and relevant health and safety standards (e.g., asbestos management, gas safety, damp/condensation issues).
  Understanding of landlord repair responsibilities and leaseholder obligations.

Skills & Abilities:

• Strong diagnostic and problem-solving skills, able to identify and address repairs effectively.
• Excellent communication and interpersonal skills to build productive relationships with tenants, contractors, and colleagues.
• Good IT proficiency and experience in using mobile devices to manage work orders and record data in real time.
• Ability to manage a varied workload independently, with strong attention to detail and commitment to deadlines.
• Valid driver’s license and willingness to travel locally as required.

Personal Attributes:

• Passion for delivering outstanding customer service.
• Adaptable, proactive, and willing to embrace new processes and technologies.
• A strong team player with a collaborative mindset.
• A commitment to Equal Opportunities, Data Protection, Health and Safety, and excellent customer care.

What We Offer:

• Competitive Salary & Benefits: A comprehensive benefits package, including pension and generous leave allowance.
• Professional Development: Ongoing training opportunities and support for career progression.
• Positive Work Environment: A welcoming team dedicated to continuous improvement and delivering high-quality service to our residents.