Customer Service Advisor

Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!

We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:

• Interesting, varied and never dull.
• Designed to help you develop your skills and experience and progress your career.
• Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.
• Perfect for someone who is positive, hard-working and passionate about delivering great customer service.

About the role

Our Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.

The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.

Who we’re looking for

We’d love to hear from you if you:

• Have worked in a customer services role before, including if you’ve worked in a call centre.
• Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.
• Are well organised and can remain calm, focused and professional when under pressure.
• Can work under minimal supervision, making decisions on your own when needed.
• Have good written and verbal communication skills with an eye for detail.
• Know how to maintain databases, manage cases like applications and complaints and analyse information.
• Are comfortable using technology and Microsoft Office.

What we offer

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.

We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.

For an informal discussion about the role, please e-mail customerservices@tandridge.gov.uk or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.

Local Government Reorganisation

Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services.   

When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.