Service Desk & Deskside Engineer

** Please clearly state the level you are applying for **

 

We are seeking to appoint an ambitious Service Desk and Deskside Engineer to join our Deskside team to provide technical support.  The post-holder will play a vital role in providing a professional customer-focused service to the council’s customers, including the provision of advice and guidance to ensure incidents and problems are resolved efficiently and within defined Service Level Agreements.

We are looking for a candidate with good knowledge and experience of working in a fast-paced IT environment.  Excellent customer service, communication and organisational skills as well as an ability to problem solve complex situations to a successful conclusion are essential.

To fulfil the role, you will have:

• Experience of working in a customer services environment, call handling or face to face.
• Experience of following instructions and procedures to assist with the resolution of incidents.
• Knowledge and understanding of Service Level Agreements and their purpose.
• Knowledge of Asset Management and the importance of maintaining accurate records.
• Keen interest in IT Software and Hardware and developing technologies such as AI and Automation (Copilot/Power Automate).

The successful applicant must be dynamic and have excellent troubleshooting skills with a key focus on customer service.

Now more than ever, our work is making a difference. It’s time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded. 

 

To join us, you’ll need a minimum of a Level 2 qualification and a willingness to attend our mandatory IOSH Working Safely course.  It would be desirable if you also had some ITIL foundation training.

 

In return for your skills and qualifications, and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package.

 

You’ll work from our main office location at Westgate Plaza One, Westgate, Barnsley, S70 2DR where we support flexible working arrangements in line with service requirements.

 

We operate a 37-hour working week on a flexi-time scheme and coordinate with one another to maintain a level of service cover between the hours of 9am - 5pm

 

Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent.

 

We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. 

 

For further information or an informal discussion regarding the role please contact Damien Heeley via email – DamienHeeley@barnsley.gov.uk.