Family Hub Team Manager

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information about us and about working in Early Help at West Sussex, please visit our website: www.westsussex.gov.uk/CSCR.

The Opportunity

Salary: £46,731 to £49,764 per annum
Working Pattern: Full Time (37 hours)
Contract Length: Permanent
Location: Shoreham & Horsham area

Interview Date: 5th June 2025

The Family Hubs and Start for Life programme helps meet commitments in 'The best start for life: a vision for the 1,001 critical days', published as government policy in March 2021. The programme's objective is to join up and enhance services delivered through transformed family hubs in local authority areas, ensuring all parents and carers can access the support they need when they need it. A Family Hub supports families from conception, through the child's early years and up to the age of 19 (or 25 for young people with special educational needs and disabilities). Family Hubs can support all families, but it is particularly important that they are designed to be accessible to families experiencing social or economic disadvantage or those from minoritised groups who experience exclusion.

As a Family Hub Team Manager, you will be expected to lead, supervise and provide oversight of a team that provides universal services to all children and families across West Sussex. You will be committed to raising standards in practice that will directly lead to better outcomes for children, young people and their families. You will be the site responsible person for a number of family hubs, ensuring compliance with all aspects of health & safety and reporting and following up on building faults (in order to maintain service delivery). Managing the operation of the Family Hubs on a day-to-day basis, ensuring the hubs are welcoming and friendly places, working closely with colleagues to secure the best possible outcomes for children.

You will play a key role in the Early Help leadership team in bringing your knowledge and expertise into the development of services. You will be responsible for ensuring policies and practice are adhered to through a number of quality assurance processes. You will work alongside peers across the directorate to work collaboratively to ensure the needs of children are met.

Experience and Skills

• Ability to anticipate problems, plan solutions and make sound pragmatic problem-solving decisions which will have a wider service impact, particularly in relation to providing a varied service, resource issues, partnership building (internally or externally) and the day-to-day management and direction of the team.
• Excellent interpersonal and communication skills with the ability to influence the actions of others and communicate information which may be complex and contentious.
• Effective people and performance management skills and the ability to provide direction and motivate and inspire the team to deliver quality professional practice.
• Analytically minded with the ability to judge, analyse and interpret varied and highly complex situations to produce strategies over the long term e.g. interpret and solve issues by coordinating with multiple agencies across the county, such as schools, CAMHS, Adult Services, Social Care, Police, etc.

• Post graduate professional qualification relevant either to management or to a professional service specialism (e.g. Social Work, Health, Early Education and Childcare, Community Development, Family Support); or equivalent level of significant experience demonstrating comprehensive application of the above levels of knowledge in a relevant setting.
• Relevant chartered status of a professional body or equivalent high-level experience of involved practices.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

For the full list of key skills and qualifications, please refer to the Job Description.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05732.

For an informal conversation or for further information regarding the role, please contact Emma Parker at or for issues or queries regarding your application please contact .

To apply, please follow the links below to upload your CV and cover letter. In your cover letter outline your motivations for applying and explain how you meet the key skills listed in full and the experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

For information regarding your eligibility to apply for this role under our Disability, Veteran's or WSCC Care Leaver's Guaranteed Interview Scheme, this can be found on our application help page.