Customer Service & Resources Administrator
CUSTOMER SERVICE & RESOURCES ADMINISTRATOR
£23,893 - £25,979
The Property Services Team are seeking to recruit a Customer Service & Resources Administrator to help support the delivery of its Property Repairs Services.
This role requires the post holder to respond to enquiries regarding property repairs from multiple streams, log repairs within an IT system, schedule resources and liaise with officers, operatives, and contractors to deliver an efficient and effective service. The ideal candidate will be hard working, dependable and able to deliver consistent excellent customer service.
You should be able to work well under pressure while maintaining a high level of accuracy and be proficient in using standard MS Office systems at an advanced level. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage.
You will need to be proactive and organised to ensure that all works are allocated and completed within given timescales. The successful candidate will be well organised with the ability to prioritise workloads when faced with conflicting demands.
You will be focussed, committed to playing your part in delivering an efficient and modern repairs service with an excellent understanding of the authorities Corporate Values Framework. If you are passionate about what you deliver, and willing to go the extra mile then come and join our team and become a great ambassador of our business.
If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable, and adaptable style; we would love to hear from you!
We offer you a bright future, one where you will have the opportunity to develop your career with a fast-moving, forward-thinking company, who recognise and rewards your achievements.
For an informal discussion about this role, please call Erica Danis (Property Repairs Team Leader) on 01788 533597
You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.
Closing Date: 27 November 2023
Interview Date: W/C 11 December 2023