Service Support Technician
We are seeking a Service Support Technician to support all service users at Hertsmere Borough Council, assisting with all areas of Service Desk support demands and acting as the first point of contact for all ICT users.
The role involves resolving complex problems affecting use of ICT systems to maintain underlying business processes; ensuring all problems are solved or channelled to the appropriate support function. It will also include operation of the Service Desk, running computerised processes, and providing administrative support for the team.
The successful candidate will be a well-organised, efficient person. They will be able to adjust to demands and define priorities, work rapidly and accurately and have the ability to communicate effectively with other professionals, elected members, and senior managers within the council.
The post-holder needs to be creative in finding solutions to technical problems within the resources available to them, and must be able to adapt existing procedures and produce new ones. The post-holder must juggle conflicting demands on their time on a continuous basis.
The post is offered on a full time, permanent basis (36 hours per week).
The post offers a career grade scheme and the opportunity to develop within the Service Desk team in line with business needs and the Technology used at HBC.
Benefits include 26 – 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum, local government pension scheme, flexible working hours (including the opportunity to take up to 2 days flexi leave per month), free car parking, free use of leisure facilities, cycle scheme and season ticket loans. The role will be based in the Civic Offices, Borehamwood, Monday to Friday and as part of a rota to cover support requirements.
Hertsmere is located in southern Hertfordshire – we are 13 miles from Central London and within the M25. We adjoin Greater London with excellent road and rail links making London and the Home Counties easily accessible. The Council Offices are situated in Borehamwood within Zone 6 and with a direct rail link into London Kings Cross St. Pancras. The area is an internationally renowned centre for film and television production, home to BBC Elstree and Elstree Studios (a council owned asset).
Closing date: Friday 24th November, 12pm
Interview Date: Thursday 30th November