Housing Options Team Leader

Are you currently an experienced or aspiring Housing Options Team Leader looking for an exciting new challenge?

We are looking for a team leader to join our busy Housing Options service based in the council’s brand new town hall building, offering a first-class working environment and the opportunity for hybrid working.

Working collaboratively with the management team, you will be responsible for the day-to-day service delivery of our Housing Options Team providing housing advice and homelessness assessments. 

You will have strong leadership skills with the ability to engage, support and mentor your teams to deliver the best outcomes for applicants within legislative frameworks. You will be a creative leader who works well with everyone and who is passionate about preventing homelessness and delivering a service that meets the needs of our residents with a customer focus while carefully managing temporary accommodation expenditures.

You will have a thorough working knowledge of homelessness legislation and the ability to communicate effectively on all levels. You will be passionate about developing staff as well as being a key member of the service’s management team continuously looking to improve services through effective process and performance management.

Crawley is an exciting place to work with an open, friendly and welcoming culture. 

We are passionate about Crawley and work together through a One Team (see our values and behaviours below) approach to achieving the best outcomes for our residents, putting customers at the heart of everything we do.

This role participates in the delivery of the council’s out-of-hours telephone service on a rota basis on Standby Category B

Due to the sensitive nature of client contact, the roles stated on this job description are exempt from being considered on a job share basis.

A Baseline Personnel Security Standard check is required as part of this role, and that will also entail the successful applicant undertaking a basic Disclosure and Barring Service (DBS) check.

A full current UK driving licence will be an advantage but not essential.

Casual car user (currently under review) for which mileage will be paid.

Interviews will be held in person.

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email helen.davies@crawley.gov.uk or call on 01293 438583.