Customer Service Advisor

Customer Service Advisor
Resources Department  
 
Reference No: RES240
Scale 2 (scp 4-5)  £23,114 to £23,500 per annum
37 hours per week

You will be the first point of contact for all customers calling or visiting the Council offices.  Working within a small team in our Customer Services Section, you will enable all customers to communicate with the Council and access services and information, providing assistance and advice on a wide range of services and functions.  You will also be asked to provide cover in the Cash Office, and cash handling experience is desirable.

You must be able to resolve customer issues on the telephone and face-to-face.   Experience of working in a customer focussed role is essential, as are familiarity with computer based systems and keyboard skills.

A positive and professional attitude is essential, together with confidentiality and integrity.

A DBS check is required and will be undertaken once an appointment is made.

Join us to receive a host of benefits such as flexible working hours (flexitime scheme in operation with no core hours), generous leave entitlement, occupational pension scheme, job security, and training/development opportunities.

Closing date for applications:  Friday, 24th November 2023
Interviews will be held on: Friday, 8th December 2023

If you need reasonable adjustments for any part of the recruitment process, please contact us on the details above or provide further information on your application form.

Ribble Valley Borough Council reserve the right to close job vacancies before the deadline, so please apply early to avoid disappointment.