IT User Provisioning Officer

Starting salary: £33,789
Job Level: Level 3, Zone 1
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36 hours per week
Contract type: Permanent
Closing date: Tuesday 3rd October 2023; 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion 

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About us 
In Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. We are looking for an IT User Provisioning Officer to join our IT User Provisioning Team that sits within the IT Service Centre. 

The role
We're looking for someone who can work collaboratively with colleagues in IT and across services to understand their needs, using that understanding to help shape an inclusive service while continuously looking for ways to improve the user experience. 
You will be responsible for the creation, maintenance, deactivation of user objects and user attributes as well as monitoring access rights and privileges to ensure the security of resources and data.

You will also be involved in the setup of IT devices, including laptops and mobile phones, deployment of software and managing the lifecycle of our Camden use accounts.

A blend of office and remote work, you can look forward to a fantastic working environment and positive work culture. You may occasionally be required to work outside of normal hours for which time in lieu will apply.

About you
You will have an awareness of IT Service Management (ITSM) tools and be proficient in their use to manage incident and request fulfilment processes. 

You’ll have practical experience of working as part of a team in a busy, often pressurised and complex environment supporting a diverse range of users including executive and VIP level.

You will naturally collaborate with and learn from the people around you, always looking to do things better. We have a strong culture, and we want you to be a part of it so excellent communication skills and the ability to be able to ‘put yourself in the customers shoes’ and demonstrate that you can take ownership and see things through are key for this role.

You will also possess excellent inter-personal skills and be able to communicate effectively at all levels with technical and non-technical people, using different channels and approaches. 

Experience in JIRA Service Management would also be an advantage. 

For information about this role please refer to the job profile. 

To find out more about what it is like to work at Camden, meet some of our People by visiting ‘www.camdenjobs.co.uk/our-stories’

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information 

To view the Job Profile, please click HERE or copy and paste the following link into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10015682/file/document?inline

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

Inclusion and Diversity 
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.