Direct Payments Assistant
Job introduction
About the role
Are you looking for your first job, changing career or returning to work? This is the ideal job for you. We are looking for someone to join the Financial Services team as a Direct Payment Assistant.
Our team arranges and administers Direct Payments to Adult Social Care clients to allow them to pay towards their assessed care and support services. We help the most vulnerable people in East Sussex to ensure they receive the correct level of financial assistance towards care and support. We provide support to clients of Adult Social Care, the Public and Adult Social Care practitioners.
The key tasks of the role are:
- Handle inbound and outbound communication including telephone calls, emails and post
- Maintaining accurate records of all interactions regarding clients in the appropriate database
- Processing Direct Payment requests from Adult Social Care practitioners to ensure clients can fulfil their care and support needs
- Offering core support to all our Direct Payment clients
- Paying invoices to Care Providers on behalf of clients
We are looking for someone who can work on their own initiative, be organised, self-motivated, collaborative, empathic and understand the needs of vulnerable people. Experience is not required and full on the job training will be provided.
We are working in a hybrid approach, which means that we will support you to work remotely if you wish to, although some time in the office is required, this could be minimal and will be subject to agreement with your line manager. You will be fully supported within your probationary year which will include face-to-face support within the team and remotely by a ‘buddy’.
If you are successful, you will benefit from access to on-going training as well as excellent standards of support and supervision. In addition to these, you will also receive 24 days annual leave plus bank holidays, 2 concessionary days at Christmas and a generous pension scheme. Please click on the following link to find out more: Employee benefits | East Sussex County Council
When applying please ensure you explain how you meet all the essential person specification criteria in the attached job description.
This is an entry level role that would give a good foundation knowledge for anyone looking to start a career or wants to progress within Adult Social Care. If this sounds like the role for you, we would love you to apply using the link below!
For an informal discussion, please contact:
Julie Browne, Team Manager – Direct Payments, at julie.browne@eastsussex.gov.uk or Nathan Baker, Team Leader – Direct Payments at nathan.baker@eastsussex.gov.uk.
Additional information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to http://www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
Company information
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
